Discussions
-
How to flag a user as VIP in your queue
Summary The "VIP flag" allows identifying certain users as VIPs to tell the Service Desk Agents that the user should get special treatment. Cause The Feature Request below was raised for the ability to natively have a VIP flag: * https://jira.atlassian.com/browse/JSDCLOUD-809 This feature was closed and not implemented,…
-
How to copy the reporter's group name into a custom field using web request
Summary Overall, to perform the action of populating a custom field with the reporter's group is usually using a bunch of "if/else" conditions to first catch who the reporter is and then filter what group the reporter belongs to; it can be exhausting to add new components every time a group is created, and this may become…
