Josiane Oliveira Atlassian Team

Hi @Matthew Hutchinson it's done! 6 entries were removed, including ricardo.santin@dialectcommunications.com. Regards Josiane Oliveira Atlassian Support 

Hi @Kate Pawlak _Appsvio_ thanks for the heads up! It's done! :) Usually, VIP users are Atlassian Accounts (executives and such roles), but we can adapt the Automation rule to members of a Customer organization and perform a JQL filter such as: reporter in organizationMembers("XXXX")

Hi Matthew, g'day! I removed four registers from our suppression list, and all of the were placed there for the same reason: 550: 550 Unknown user Hope this helps :) Regards Josiane Oliveira Atlassian Support

Hi, @Matthew Hutchinson g'day! I removed 2 registers from our suppression list regarding your domain :) Unfortunately, there's no way to prevent the suppression from happening on our end, since the goal of the bounce is to prevent Atlassian from being flagged as spam. Please notice that the two registers have the same…

Hi Matthew, thanks for the information! I've removed 17 email addresses regarding this domain (including yours). Please make sure that our IP addresses and domains for Atlassian cloud products are properly set on your end as well. I hope this helps you :) Regards Josiane Oliveira Atlassian Support 

Hi @Matthew Hutchinson, g'day! Of course, I can! Can you share the domain again so I can look into it? Regards Josiane Oliveira Atlassian Support 

Hi Hayden, Probably, this is regarding the incident we had last week regarding some Atlassian IPs being blocked by SpamCop (the range is 192.174.81.xxx), but this incident is already fixed. You can stop this bounce issue by whitelisting our Outbound email IPs from the list here: IP addresses and domains for Atlassian cloud…

Hi Hayden, thanks for the information! There was only one user suppressed on our end regarding this domain (for security reasons I'll not expose the email address), but I noticed that the JSM and site were deleted in June, therefore this may be the cause. Also, I noticed that there's other site related to your emai…

Hi Hayden, g'day! :) What's your domain so I can check on it? (you can remove the reply later if you want to) Regards Josiane Oliveira Atlassian Support 

Hi Rhonda, g'day! In the portal when the customer is a member of a customer organization it'll appear the button "share with", this button defines if the request will be shared or not: Also, make sure that the option Should new requests automatically be shared with a customer's organization? is set as Yes in the Products…

Hi venkata, g'day! I noticed that your account is managed by your company, therefore in this case you have to reach out to the Administrator to know why you don't have access, this can't be solved here in the community since it's about sensitive information. Regards Josiane Oliveira Atlassian Support 

Hi Jerry, g'day! Currently, it's only possible to provide feedback on KB articles, but unfortunately is not available yet for customers to subscribe, we have a Feature Request related to this topic: * Allow customers to subscribe to the Blog page on the Space used as KB If that feature is of your interest, please click on…

Also, I noticed that you mentioned automation in the summary, I believe that this rule may help you to achieve what you need: There are some ways to do this using conditions and you can check them here: Jira automation conditions Regards Josiane Oliveira Atlassian Support 

Hello Rhonda, I hope you’re having a great day! When you say "Organization" do you mean Atlassian organization or a Customer organization, if you mean the Customer organization (within projects) you just need to create the organizations you need and add the customers to it, then, by default, the tickets will be shared…

You're welcome! :) Regards Josiane Oliveira Atlassian Support 

Hi Matthew, thanks for the information! I've removed 21 email addresses regarding this domain (for security reasons I'll not expose the list). Now the users should get notifications :) Regards Josiane Oliveira Atlassian Support

Hi Thiago, g'day! That's awesome :) Anyway, feel free to reach us whenever you need help! Regards Josiane Oliveira Atlassian Support

Hi Matthew, g'day! I see, what's your domain so I can check on it? (you can remove the reply later if you want to) Regards Josiane Oliveira Atlassian Support 

Hello Thiago, I hope you’re having a great day! I believe that this JQL will help you: created >= -3d AND "Time to resolution" <= 2h There was just a syntax error on your query :) Regards Josiane Oliveira Atlassian Support 

Hello AJohnston, I hope you’re having a great day! :) Based on your description and screenshots, it seems that you're facing issues with duplicated accounts, it means that the email address has two accounts related to your site, one Atlassian account, and a Portal-only account. You can view the difference between both…

Hi Matthew, I hope you're doing good! Since this case involves delicate information and you have raised a request before, feel free to raise it again here so our team can better investigate what's happening. Or if you want to, you can share with me the ticket you mentioned that was not answered so I can check it for you!…

Hi Rafic, If you're referring to Cloud: Filters (in navigation) > Select the filter > 3 dots > Edit To better clarify: I hope this helps you! :)