John M_2hpypf Atlassian Team

If you're using the Opsgenie app on Android you may have noticed that Opsgenie appears to turn on and leave on your DND setting, which can cause you to miss calls and text messages. This is due to a limitation in Andriod (explained at the end of the article); however, the workaround is simple. First, it is important to…

The Opsgenie debug logs can be extremely useful when Opsgenie isn't working the way you expect. The debug logs can tell/show you: Why an alert wasn't created Why an alert wasn't closed or acknowledged Why an alert has missing or incorrect information Why an outgoing action wasn't sent to an external service Configuration…

This article explains how to close Opsgenie alerts when the related Jira issue is moved to another project using Jira automation rules. These automations work by triggering a POST request to the Opsgenie /close API endpoint when an issue is moved to a new project. This is broken out into two rules: One automation for…

In Opsgenie, there's a common misconception that the creation of alerts and the subsequent notifications are one seamless process. In reality, they are distinct steps within the Opsgenie flow. Alert creation and notification deployment are intricately linked yet function independently within Opsgenie. Here's a breakdown of…

Here are ten common mistakes users make and how to sidestep them: 1. Routing Directly to a Schedule Users sometimes wonder why their escalations aren't triggered. If a routing rule points straight to a schedule, it bypasses any set escalations. Remember, escalations only activate if they're the direct target of a routing…

Opsgenie allows you to trial any subscription level that we offer. These steps will show you how to change your plan. While on a trial, you are able to test out any features that we offer. By default, the trials start on our 'Essentials' plan, but you can change this plan through the Quick Start Guide. Note: You must have…

In the Opsgenie ecosystem, the Alias field plays a pivotal role. It is instrumental in deduplicating alerts and managing actions like acknowledging, closing, and adding notes to existing alerts. However, its significance is often overlooked, leading to common misconfigurations. This article aims to shed light on the…

Local Numbers for Global Reach * Opsgenie supports incoming call integrations for businesses globally. * Non-U.S. businesses can provide local numbers for their customers. Check the supported countries. U.S. Number Integration * Add U.S. numbers directly in the Opsgenie app. Note: Number selection is random. * For specific…

In the realm of Opsgenie, the Alert Activity Log serves as a comprehensive record, detailing every event associated with a specific alert. This log is instrumental in tracing the alert's journey, from its inception to its final routing. Here's a detailed breakdown of the information contained within these logs and how to…

Opsgenie offers a powerful suite of integrations to ensure that your team is always in sync, especially during critical incidents. One of the most popular integrations is with Slack, a leading team collaboration platform. However, the nuances of this integration can sometimes be confusing. In this article, we'll demystify…

If all of your user licenses are being occupied and you try to add a new user or unsuspend a user, you will not be able to, as Opsgenie will not automatically increase the license count in your instance. * If you are attempting to add more users via Atlassian Admin (https://admin.atlassian.com), you will not see an error;…

This article covers setting up an integration to create alerts for separate teams depending on the information received. On the Standard and Enterprise plans, you can create a "Global" integration and send alerts to separate teams based on the incoming data. First, you'll want to create a global integration (or change an…

The incoming data received from an integrated tool can be very helpful for troubleshooting issues or structuring your alert fields properly. From time to time, you may need to figure out why certain data is or isn't present on an alert. You may also need to add additional payload fields to an alert. In these cases, you'll…

Before a user can be deleted, they must be removed from all escalations, schedules, integrations, etc. Users can be deleted from the Users list under Settings> Users. If you need to remove a user, Opsgenie will prompt you to remove them from some parts of the system to ensure that there aren't gaps in coverage. If the user…

This article will demonstrate how to remove a user from a schedule without messing up the final rotation. Sometimes, when you remove a user from a schedule, the final rotation gets thrown out of whack. These steps will show you how to avoid this. First, you'll want to navigate to the schedule in question. If you are…

The alias field in Opsgenie is used to match actions on an integration to the correct alert. Please note that these instructions only apply to the Standard and Enterprise plans. The Essentials plan does not support Advanced integration settings. For pricing and plan feature information, please refer to our pricing page. If…

This article will show you how to install multiple, unique Opsgenie Edge Connector (OEC) services on a single host. The main use case for this is using OEC across multiple integrations in Opsgenie. A couple of examples of this are: * Using a separate Jira integration for each project/team in Opsgenie. While these alerts…

This article shows how to route incoming phone calls to different schedules based on the time of day. Here is an example of the call routing schedule based on time of day: The Call Routing schedule containing the two rotations, AfterHrsRotation with a participant that is actually an escalation policy: ​ and a…

When using the Opsgenie debug logs, you can narrow down your results to specific events by searching for particular phrases and keywords. Below are some examples. You will need to copy the entire line, including quotes, and replace any bolded values with your own data. Find all users whose user record was updated:…

Misconfigured integration actions are the most common reason for Opsgenie not behaving the way you are expecting, particularly with alerts not being closed, acknowledged, or created. However, before diving into integration actions it’s essential to understand how the alias field works. The alias field is how Opsgenie…

This article is meant to help customers in the pre-purchasing phase determine whether the Standard or Enterprise plan will be a better fit for their needs. The key difference between Standard and Enterprise revolves around the use of incidents. While incidents are included in the Standard plan, the Enterprise plan includes…