Andreas Springer _Actonic_ Atlassian Partner

To ensure the quality of your company, test management is the keyword. Level up your test management knowledge in just 60 minutes and realize how easy testing in Jira is for anybody. Sign up on Zoom --> https://us02web.zoom.us/webinar/register/4216463151169/WN_TFUZHRL9TVOJC4ooiT_HQw Register now for our free Xray webinar…

As a Product Owner or Scrum Master, you always want to know whether your team became more efficient over the time. You want to make sure that fast and sustainable learnings take place and that your team is optimally engaged. One metric that helps you evaluate how efficiently your team is working is Velocity. What…

What is data anonymization? By definition, data anonymization is information sanitization for privacy protection. It is the process of removing personally identifiable information from data sets so that the people whom the data describe remain anonymous. So anonymized data is a type of information sanitization. When…

GDPR compliance is a topic that primarily concerns working councils and Jira admins. This is because personal data or entire projects must be anonymized after a certain period of time. We will show you how you can fully anonymize Jira users and projects automatically and with just a few clicks! As Jira admin, you surely…

Truly qualitative IT service management (ITSM) is characterized by the quick response to and resolution of customer requests. These are created in Jira (Service Desk/Management) in the form of tickets. If you want to find out how functional your service and support team is, it's worth taking a look at the open Jira service…

A team leader should rely on formalized structures and embrace specific disciplines to guarantee effective results while creating a collaborative environment to help team members work more efficiently. There are various tools, methods, and techniques to help you achieve the goals and objectives for any project. Generating…

When customers entrust you with their personal information, like their credit card numbers, addresses for delivery, names, IP addresses… it is because they trust you to handle and protect their data. If you fail to ensure this safety, you will surely lose your client's trust and your business's credibility in handling data…

What is the velocity in Agile? Velocity in Agile measures the amount of work a team can complete in a single sprint; it is a calibration tool to help teams develop accurate and efficient timelines. What’s attractive about measuring velocity in Agile is that it doesn’t serve as a benchmark to challenge; instead, measuring…

GDPR stands for General Data Protection Regulation. It is a privacy and security regulation, and it is considered one of the toughest in the world. GDPR came into effect in May 2018, impacting organizations operating both within and outside the EU that collect personal data of EU citizens. Although GDPR changed how…

Have you ever received customer feedback that the processing of a ticket "took an eternity"? Which is of course an exaggeration, still needs clarification. But how can you check exactly how long it really took to resolve the issue, and how long the customer had to wait for an initial reply and response? For this purpose,…

Dear Community, our English webinar about marketing in Confluence Cloud is taking place tomorrow. Learn how to organize your marketing team, communicate and work more productively, presented by Actonic and Seibert Media. Sign up in Zoom Busy? Don't worry, just register and watch the webinar on demand whenever you have time…

Do you have the right tools to track your team’s performance? We’ve all been on projects where the word “done” was enough to indicate that the project is ready to deliver. However, with no data gathered, we couldn’t quite understand whether we were actually on track for release or whether we needed to work more…

Time tracking in agile projects is a hot topic. However, the Agile evangelists can argue that tracking time in agile projects, mainly when referring to the Scrum Guide, is unnecessary, especially since the remaining work in the product backlog is a variable of interest and not time. How do we budget and plan for the next…

Perhaps you are migrating from one server to another, or you want to send a project to the support service without sensitive personal data: The reasons for wanting to anonymize and then export Jira projects are many and varied. In this practical step-by-step guide, we explain to you how to handle this easily and…

Dear Community, we have a new webinar about marketing in Confluence Cloud: How to organize your marketing team, communicate and work more productively, presented by Actonic and Seibert Media. We'll cover why Confluence is the tool to build all your resources and map almost every marketing process, what challenges a…

When you think of time, two significant notions come to mind: productivity and optimization. In today’s IT business world, the only way to perceive efficiency and improvement is by calculating or benching marking against something measurable. And what is more measurable than time? For that to be possible, the time has to…

Simply put, capacity planning is the ability to plan your team's work capacity. It is about juggling resources, budget, time, and tools for your team to help them get their work done on time. Your goal is to analyze different variables to determine your team’s capacity; you need to look at the available infrastructure,…

The more advanced your Jira projects are, the higher the number of Tasks to be managed. Countless Epics, Stories, Tasks, Labels, and people involved make it difficult to clearly assign responsibilities. Deadlines and relations are easily overlooked. However, traceability and transparency of the processes is essential for…

Dear community, I just wanted to make a quick post about our new Jira webinar. It is a free on-demand webinar about managing remote teams in Jira. We show you how to optimally manage your Agile teams and demonstrate the Jira reporting capabilities. Could be beneficial for project managers, scrum masters, developers or team…

New rules to contain the corona pandemic have been in effect in Germany since November 24, 2021. These changes affect, among other things, the working environment. Employers have to offer their employees home office again, if possible, and those who want to go to the office have to comply with one of the three required…

The success of any project depends on balancing available resources and the demand for those resources. But it is not always easy to maintain that fine balance, as there is a persistent imbalance of work and resources in most organizations. Over-looking capacity planning results in overworked resources, poor…

The pandemic has changed our understanding of the workplace. Businesses of all sizes leaned on remote work to survive and found themselves forced to reduce overhead expenses, diversify the talent pool, and respond to business demands in real time. As a result, new challenges have arisen: How to keep your employees engaged?…

Data protection has become an obligatory task for companies, which many consider to be a nuisance, as there is often a lack of insight into this complicated topic. Granted, checking all personal data for compliance and handling it appropriately is of course an extremely demanding task, but the wrong approach can result in…

Every product team faces a variety of internal and external factors that may affect the growth and development of their product. A successful product manager uses customer and user feedback as part of the product's development plans and ensures the product is in tune with the market changes and demands. What are the…

Dear Jira Admins, for those of you or for your colleagues who are new to the Atlassian world, we have a great webinar: How to get started with Jira - Beginner webinar. Find out in our live demo why you should not miss out on Jira's opportunities for project management, resource administration and collaboration. Get more…

In the digital age with growing challenges, more and more companies realize the benefits of remote work. Work in the home office recently achieved a significant surge in popularity at the start of the ongoing COVID pandemic. This new norm creates new challenges that must be mastered together as an Agile team. In this…

Businesses today are more data-driven than ever. While most efficient service desks today have Jira ITSM (ITSM) software in common, an effective agile reporting tool that builds on top of Jira and collates information will maximize the benefits of Jira ITSM for service desks. A service desk manager is responsible for…

As a project manager, you not only want to be up-to-date on open projects, you also have an obligation to all stakeholders to provide regular updates. Therefore, creating a project status report falls under one of the essential tasks of project management. After all, the more projects you manage, the more demanding and…

Opsgenie is an advanced incident management platform that guarantees that your company's incidents are identified and resolved in the shortest possible time. Alerts are categorized, prioritized and escalated according to your own configuration to ensure that exactly the right people are contacted immediately to resolve the…

You are working on an important project, so you want to work intensively for a few hours without distractions. A pop-up window of the company chat appears on your screen. Surely, that can wait. Back to focus. Then the notification tone of an incoming email rings out. Is this perhaps the important key account from…