Makarand Gomashe Atlassian Team

Hello Community! 👋 We’re excited to share that the Hardware Asset Management (HAM) and Common Data Model (CDM) for Assets are now generally available! The CDM gives teams a standardized, out-of-the-box foundation for cleaner, more consistent asset data across your Atlassian stack. The new Hardware Asset Management (HAM)…

Hi Community 👋 Today I want to share a small but meaningful update to how asset entities are named and more importantly, explain why we made this change and what problem it solves for IT and operations teams. The problem we kept hearing If you've managed a CMDB in Assets for any length of time, you've likely hit this wall:…

UPDATE (7/30/25): We've introduced several exciting enhancements to Playbooks including support for JQL filtering, drafts, and automation rule creation - read this post to learn more! We’re excited to share that you can now create automation-driven Playbooks for agents and responders in Jira Service Management, accessible…

We’re excited to share that the new issue & alert remediation capabilities we shared earlier this month are now GA for all eligible customers. This includes: 🆕 Action - Delay: One of our most highly-requested automation features! Temporarily pause your automation rule before proceeding to the next step for up to 15…

We’re excited to announce the rollout the first of a powerful set of new advanced automation features for Atlassian Cloud Premium and Enterprise customers. These enhancements are designed to help you orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process…

Hi everyone! In a phased rollout starting on August 30, 2021, we will turn off Legacy automation for all new Jira Service Management sites. This change is part of our Automation Unification effort to concentrate development efforts and give JSM users a single, powerful automation platform. If you’re currently using Legacy…

Hi all! I’m Makarand, Product Manager on the Jira Service Management Automation team, and I’m excited to share a look at some new automation features rolling out to your teams starting today. We’re launching a set of new functionalities to help you automate your alert and issue remediation flows in Jira Service Management…

Hi all! We’re rolling out nested if-else conditions, a new delay action, plus new ways to fine-tune the way you bring 3rd-party tools into your rules. This includes: * Nested if-else conditions: Stack up 2 layers of if-else conditions in your automation, enabling you to set up more complex condition logic within a single…

UPDATE: It’s a wrap for our AMA on automation in Jira Service Management! Thank you again for joining us to hear about the latest in automation, and for sharing your questions and feedback. If you have any questions we didn’t address in the AMA, in this post, or in the comments below, we encourage you to leave them on this…

Hello Community! Are you part of the Dev, DevOps, or SRE team responsible for managing DevOps processes and/or resolving Incidents? If so, we would love to hear from you! I’m a PM at Atlassian and I work on enhancing automation capabilities as it pertains to alert and incident management. At Atlassian, we are very keen to…

Hi all! We’re hosting a live AMA on August 27th all about automation in Jira Service Management, and we would love to see if you have any questions you want us to answer. We’ll be answering questions about our new functionalities, best practices for automating processes in Jira Service Management, and more. If you have any…

Hi all - Wanted to give you a heads up that we’re hosting a live AMA on August 27th all about automating your work in Jira Service Management. And we’d love for you to submit questions for us to answer live! We’re planning to cover questions our new functionalities + any other questions you have around best practices for…

Hi everyone, I would like to inform that we have enhanced the "Clone Issue" action component in A4J (automation in Jira Software and Jira Service Management) to allow users to select the “Attachments” from the list of supported issue fields. Now, the action component can create a new issue and copy across all field data…

Hi Everyone, I would like to inform that we have updated the "Issue Commented" trigger in A4J (automation) to listen and understand different instances when a comment could be added to the ticket: as the main action, during the status transition, or while editing issue fields. One or more of these comment types can be…