Makarand Gomashe Atlassian Team

Thanks @Michael Bachmann @Matthew Challenger @Rune Rasmussen and everyone for the feedback. We are actively exploring all of the key problems mentioned above and we should have an update soon! Also, as we plan our set of features for Playbooks, my team would love to chat over a call, can you please book some time based on…

Hi @Michael Bachmann @David Berclaz _Apwide_ @Italo Lobato @Vincent Leblanc I hope the above responses help address your queries. If you have any further questions or feedback for me and would like to chat over a call, please book some time based on your availability using this…

Thanks @Connor Roche for checking our new feature and @Tomislav Tobijas for responding. Yes, we support attaching playbooks to an issue based on issue type, request type and user groups. We are enhancing this to support more issue properties and fields. You can read more about Playbooks and watch the demo…

Hi @Italo Lobato Thanks for the question. You can actually re-run all the automation steps. We do understand that when issues are re-assigned or after a long time, you will need to fetch the latest data. So not just in case of failure, but re-run is needed to validate and get updated information. For example, getting the…

Thanks @Vincent Leblanc , adding images in the instructional steps is definitely one of the key capability planned in the next set of enhancements. Currently, you can provide a link (in the step description) to some resource such as a confluence page, which has all the images, as per the need.

Hi @Michael Bachmann @David Berclaz _Apwide_ Thanks for the feedback. Playbooks is a new feature and aims to be the first assistance of any JSM agent trying to address an issue. Through Playbooks, agents can streamline and focus on the right set of actions. With a one time setup of Playbooks, agents and business can…

Hi @Dirk Ronsmans Definitely! I would like to talk with you and learn what you have been trying to achieve and what have been your explorations so far. I am also happy to discuss what we have been internally exploring as well. If you are available to talk, please book sometime using this Calendly link.…

Hi all, Thank you for all the great comments and feedback! @Jovin interesting feedback; I will definitely take this back to the team for further explorations. @Yong Yang Currently, no. The delay action only pauses the rule for the set time period and resumes once the period is over. But yes, you can add a refetch action…

Hi @Connor Thank you for calling this out! I have replied in the JSM community! Apologies for the delay! Sharing it here again for the visibility of the Automation community. The Alert Created trigger is still under development. I don’t have a timeline for when it will be available, but when it is we will share it here on…

Hi @Connor Thank you for calling this out! The Alert Created trigger is still under development. I don’t have a timeline for when it will be available, but when it is we will share it here on Community. In the meantime, we’ve updated the product update and screenshot. Thanks, Makarand PM, JSM

Hi @Alexander Ziegltrum Thanks for highlighting the issue. As checked, for the sites that have legacy automation enabled, we do not create automation rules by default. For us to understand what is exactly happening on your site, I request you to create a support ticket on support.atlassian.com with the required details.…

Hi @Alex Koxaras -Relational-, We will continue to add functionalities into Automation including the ones supported by Legacy Automation. The updates on which will be regularly communicated. Also, for any required functionalities, we encourage communicating to our support or upvoting existing tickets, for us to understand…

Thank you @Jack Brickey for highlighting the important part. Yes, we would not be changing anything in Legacy Automation for our existing users in this rollout plan. Though we encourage creating all new rules in Automation. We will continue to add new features to Automation (including the ones in Legacy Automation), and we…

For my 30, I will probably plan a trip to an unvisited country with a group of friends and try new adventurous activities with them. I have been fortunate to have received great parties on my bdays and have always celebrated it with friends and family. One of the unforgettable memories is from my university hostel, where…

Some I had read recently: * REMOTE Pun "When I lose the TV controller, it's always hidden in some remote destination." * From a Student at School: "My math teacher called me average. How mean!"

My favourite fruits are Mango and Watermelon! They are amazingly juicy and tasty! The seasonal availability of mangoes make them more precious! :) P.S. I like Pineapple on Pizza too :P