Flavien Gache Community Champion

Hello folks. Quick question. I have a client that has many fields and field options accross different DB. I want to give them the best advice to sync field options with Jira because these fields tend to be updated regularly. For now, two options come to my mind : 1) Use an addon (I know Elements connect but I would be…

Hello everybody. For a quite complex case of automation, I would like to know if it is possible to access linked issues for the parent issue of the issue that triggered an automation. The aim is to take this value and copy it in a work item created in that same rule. I think it is not possible (i failed at finding it) but…

Hello eveybody. In the proejct I am setting, I have parent and children issues. I am trying to synchronize a customfield (customfield_10232) between both. Here is an example : Parent task has three subtasks with the following options selected : Subt 1 - A,C Subt 2 - B,C Subt 3 - E What I want is that parent task value for…

Hi everybody. I sometimes have automations to set for clients. I wanted to share one particular automation because I often see people on Community struggling with it and it saved me a lot of time. Let's say you want to base your story points value on the sum of two other fields : Priority and Impact. For example, you have…

Hello everybody. I am asking for your help for this matter. I need to automate the creation of subtasks on a project. Process looks like this : 1) User chooses an option on a "Product" custom field. 2) Depending on the option, a certain number of substasks are created. Example Possible values for Product : - Square -…

Hello everyone. I am using JSM with Asset. On the CMDB I am using, every object has two attributes : Serial number and End of warranty date. I wanted to create a mail notification to send an programmed email every week with a table of all the objects whose Warranty will expire in two months. I am using a lookupObjects…

Hello. I want to make an automation that works this way : 1) An issue is transitioned to another status (for example, Waiting for answer). 2) The status attribute of an asset object filled in the Jira asset field Device is updated. I tried this automation : I think I do not quite understand the way AQL works because it…

Hello everybody. I have a client who needs to import objects from an old DB to Asset. One of the information each object bears is a comment field. I wanted to import it the comment linked to each object to the comment section in Asset (see screenshot) but I can't find any way to do it. Does any of you have an idea how to…

I wanted to know the best way to display an object price in euros in an object. Could you tell me what the best attribute type could be and how to format it in CSV please ? As of now, I have not been able to do it properly. Thanks in advence.

Hello. I wanted to ask a single question for which I could not find an answer. I wanted to know if it was possible to perform Assets imports of an object type and to specify in the csv file the type value of the attributes. And if yes, how. I tried but the best I could do is to import all the attributes in texte, without…

Hello Community. I think I know the answer to this one, but do you know of any possibility to have, in a same transition screen, both these possibilities : - The sum of 'work log' entries on the ticket - A time entry zone ? I am open to your solutions and suggestions. Thanks in advance.

Hi everybody. I am having an issue about email notifications in JSM when customers can mail requests. My client's customers get that email when sending a request : Subject: [Action required] Validate your email address to complete your registration to jiraXXXXX.atlassian.net In order to send your request for…

Hi everybody. I am having a hard time finding the correct IQL query to solve my problem. My client works with a JSM project where customers can open requests on different locations. For example, a client working in New York belongs to the New_York_GRP, a client working in Tulsa belongs to the Tulsa_GRP Now, he would like…

Hello everybody. My client would like to use automation to send jira issue details to an external application. The course is the following : Someone creates a worklog Automation sends a webrequest with this information : worklog id organization of the client Summary Description (for starters, I will add other information…

Hi everybody. Last week I hit 30. Ouch. This made me think about the place where I grew up, more specifically the environment, people and pets I grew up with. I spent my childhood in a small village of about 1.000 people in Ardèche, France. So as a kid, I used to wake up every morning on that type of landscape : And that…

I want to present you this wonderful automation that helped many development teams and customer service teams and saved them a ton of work. Let's imagine a Customer Service Project where customers can report a bug on a feature. 80% of the time, bug will be addressed easily by the agent and customer will be satisfied. What…

I manage a small Bug Tracking project on the internal Jira instance of my company. However, since I am an Atlassian consultant and I work on a daily basis on some other projects with multiple clients, I don’t sign in our instance every day. What’s more, I don’t have my work emails on my phone and I sometimes forget to log…

A client of mine had this problem. On the first hand, his users needed to log work on Jira to allow their Tempo manager to manage their timesheets in Tempo. On the other hand, Team managers wanted to know specifically who was working on a task with the assignee field. They were not Jira power users and wanted to get the…

Hello everybody. When I perform a research, it seems the Progression sum bar does not display the right results for my epics. For example, here, the bottom issue should display 40% done and it just displays 0%. It does so with all my Epic issue types. It displays the correct information for other issue types such as bugs…

Hi everybody. I wanted to know if you had a simple and non-destructive way to display time fields only in days and not in weeks. In my example, I would like to see "50 d" and not "10 w" in the original estimate field. The time display option in "Time tracking" tab does not seem to display things as I want it too (when I…

Hi everybody. I wanted to know if you could help me find a way to create a template of issues for a project. I have a lists of issues that are recurring for my projects To simplify the process, I created a .csv that I can import every time I create a new project to save some minutes doing boring chores (just copying or…

Hello everybody. I am currently trying to set up Trello to create a very simple roadmap (timeline works quite well, even though I would like the drag and drop function for setting dates instead of clicking every card). I need to fill each card with a workload (in days). Do i need a powerup (if yes, which one is the best in…