Charlotte Nicolaou Atlassian Team

Hello! I’m back again with some more helpful tips on working with Insight. This will be a three part series that covers what data should go into Insight, how it should be structured, and how to keep it updated. These are maybe three of the most common questions we get asked by people starting on their Insight journey so…

Hey everyone! Me again, Charlotte from Product Marketing for Insight. We recently joined Atlassian and I wanted to tell you more about what Insight is and how it works. This will be the first in a series of Insight articles coming your way giving practical advice on using the tool. If you’re already using Insight you’ll be…

A common question we get from people familiar with Insight on Server/DC is when will will Insight for Cloud support the ability to dynamically filter Insight custom fields. Well, good news! Filter issue scope and placeholders are now available for Insight custom fields as part of the integrated version of Insight for Jira…

Good news for those that have been eagerly awaiting this release! The REST API for the integrated version of Insight for Jira Service Management Cloud is now available. This API can be used to get data in and out of Insight. So if you have a third party tool you want to sync with Insight, this is the way to do it (for now…

Hi Community, Since Insight was recently released as part of Jira Service Management Premium and Enterprise plans, this question has come up a lot. Currently, there isn’t a pre-built template for Insight in Jira Service Management Cloud but please be assured it is on our radar! In the meantime, I thought it would be useful…

Hello again! I hope you’re keen to learn more about Insight. Following on from my previous article where I shared some advice on how to decide what should go into Insight, I’m back to discuss how to structure your objects. In this article we’ll take a look at three top pieces of advice for modelling your data. Again…

Recently, Daina Tupule (Support Consultant at eazyBI) and my colleague @Hakan Bahadir (Solutions Engineer at Atlassian) teamed up on a webinar to answer this very question. They looked at the use of the eazyBI Reports and Chart app with Insight’s asset and configuration management data. They showed how you can analyze your…

Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you! It would really helpful if you can share with us any of the following: * What you found difficult to learn about Insight * What you would like…

Hi Community! The former Mindville Insight team have been hard at work bringing greater integration between Insight and Jira Service Management. You may have heard we integrated Insight into JSM Data Center last month. So it's now available, for free, for all JSM Data Center users. To learn more about this integration, or…

Hello Jira Service Management community! It's time for some more advice for working with Insight. We’ve spoken about what data to include in Insight, we’ve discussed how to structure it, the next step is how on earth do you keep it accurate? Today I'll share some advice on how to maintain your data in Insight. As always,…

Hi Atlassian Community! I’m Charlotte, a product marketer for the Insight CMDB for Jira Service Desk. As many of you are probably aware, Atlassian purchased Mindville and our Insight Marketplace App earlier this year. We’re excited to be a part of the Atlassian team and accelerate our CMDB development by working together!…