Tori Stitt Atlassian Team

As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel webinar, IT Asset Management at Scale, featuring experts from a Customer at a global investment firm Osttra, Flexera, and…

If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see what that really means in your day-to-day work. With this shift, every piece of work gains more context, and every teammate…

Hello Atlassian Community! 👋 We are excited to share that we are kicking off our Common Data Model (CDM) Open Opt-in Beta for Assets (request access here). As one of our most requested capabilities in the Assets roadmap, and one of the most impactful changes we're making to how teams get started with asset and service…

As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns user and group roles for the Assets platform as we begin to align with the Platform. Why Assets Role Alignment? Historically,…

Introduction We’re excited to share some important updates to our pricing and packaging related to Assets objects that will help us continue delivering value and innovation to our customers. Why We’re Making These Changes To make scaling the use of Assets more affordable for everyone, we’re decreasing the cost per Asset…

UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service Collection beginning to roll out Assets to Standard plans which includes 5,000 objects a month at no extra cost. Customers over the next…

Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack and integrated it into Jira Service Management Assets, to help enterprises take a comprehensive approach to asset and…

If you’re in London or Seeheim-Jugenheim this May, don’t miss the chance to connect with Atlassian’s Service Management team at two of Europe’s top Service Management events: SITS 25 and SERVIEW Summit 25. 📍 SITS 25 — The Service Desk & IT Support Show 📅 14–15 May | London, UK | ExCeL London🎯 Visit us at Stand #251 Get…

Hello Atlassian Community 👋 , When we launched our early access program for multiple help centers, our goal was to enable our Jira Service Management customers with the capabilities to deliver an exceptional help-seeking journey and offer a broader range of smooth, customized support experiences for help-seekers. We are…

We are excited to sponsor two ITSM events in Orlando, FL, and Las Vegas, NV, this Fall. See us at the Service Management World conference and the Gartner IT Infrastructure, Operations & Cloud Strategies Conference. These events are perfect for anyone interested in IT Service Management and looking to connect with industry…

The help center is a critical component of your service experience, whether you're supporting employees or customers. It serves as the front door where users come for all their support needs, making it an essential tool for ensuring smooth and efficient service delivery. So far, Jira Service Management’s help center has…

Do you need to offer incident and alert management support across multiple Slack or Microsoft Teams workspaces but are unable to effectively connect them for one system of record or swarm? Introducing Multi-Tenant capabilities for alert and incident management in Jira Service Management Connect your Jira Service…

We are excited to be sponsoring four ITSM events in Germany this September. See us at one of the Service Management Tool Meetups in Frankfurt, Munich, and Hamburg, or join our team at IT Service Management Reloaded in Berlin. These events are perfect for anyone interested in IT Service Management and looking to connect…

Over the past two years, thanks to the pandemic tons of teams have joined in on the conversational async distributed work-life by either adopting Slack or Microsoft Teams. For many companies the shift has been great however adoption for consistent usage for Microsoft Teams has lagged mostly due to a lack of understanding…

In 2020, Atlassian acquired Halp to continue building the world’s best messaging-native app for handling service requests. Over the past few years, we’ve seen Halp evolve while continuing to focus on resolving issues faster and supporting internal requests, no matter the platform. During this time, we changed Halp’s app…

Dive into the future of ITSM with Atlassian at Europe’s premier event, SITS - The Service Desk & IT Support Show, happening 17-18 April in the heart of London, UK. Get ready to be part of the ITSM revolution and secure your spot! Swing by Atlassian’s Stand #250 for a lightning talk on how AI is shaking up the ITSM and ESM…

Good day Atlassian Community, In November of last year, we announced that the new AWS Service Management Connector app was officially available for Jira Service Management Cloud and Data Center customers. The AWS Service Management Connector provides our customers with stronger integrations with AWS products and represents…

Hi Community, We hope to see you at Team '23 this year for some fantastic sessions and stand-out keynotes from our founders Scott and Mike, along with Academy Award-Winning Filmmaker James Cameron and CNN Host & President of Magic Labs Media Van Jones! We are excited to share that we have many ITSM activities planned for…

When we first built Halp, our user base was comprised mostly of IT professionals managing common technical support requests like keyboard replacements or access requests. Our feature set was focused on making it dead simple to create a ticket and report on it. But as we saw our usage grow beyond the traditional IT Ops use…

TL;DR: we announced some big updates to our SLAs features As most of you know, a Service Level Agreement (SLA) is a common concept in ticketing systems to track the amount of time tickets have been in a certain status. They play a critical role in helping teams keep ticket resolution times low and customer satisfaction…

Oftentimes our best product updates are not derived from our team, but from our amazing customers. We love getting to hear your ideas and make them a reality. That’s why we’re excited to share some recent product enhancements to the Halp Web UI that were inspired by your feedback. ♥️ 📇 Making a Ticket from Halp’s Web App…

TL;DR: Start your year on a productive note and watch our webinar on demand to learn 3 advanced Microsoft Teams features you should be using in 2022. The pandemic has certainly changed nearly everything about the way we work, from where we do it, to how we communicate with our colleagues and customers. As part of that…

In today's hyper-competitive customer and sales landscape, a rep's success often hinges on the efficiency of their operational support. But the ops managers who reps depend on are also responsible for dozens or hundreds of other reps—not to mention solution architects, account managers, and deal desk teams. It creates a…

Using Microsoft Teams as a help desk allows employees to get support without ever leaving the app they already use to collaborate, chat, and do video calls. This makes the entire process much more efficient from the initial report through the issue’s resolution. If your team is using Microsoft Teams or considering using…

Our latest feature helps us bring your Halp ticketing experience in Microsoft Teams to a whole new level: introducing Halp Ticket Details view. With the Ticket Details view, agents can click on a ticket in their Halp Tab ticket list and see a snapshot of the ticket details in a pop-up panel on the right side of their MS…

Hello Halp fans! As you know, Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. In this video, you'll learn about how Halp works with Slack and Microsoft Teams! https://www.youtube.com/watch?v=OnJ9zXr1kPg You can learn more…

Hey Community, We are excited to announce that we’ve added a better way for Microsoft Teams users to visualize and access your current Halp tickets. Introducing the Halp Tab for Microsoft Teams! Microsoft Teams Tab Apps enable users to get quick access to the tools they love inside of Teams. The new Halp Tab allows Agents…

2020 was one wild ride of a year for all of us, especially for internal support teams. Many of us shifted from the norms of in-person meetings and support to video calls, Slack/Microsoft Teams messages. Forcing all of us to figure out the best way to support a new distributed framework. Looking back over the past few…

Hello Halp fans! As you know, Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. In this video, you'll learn about how Halp works with Slack. https://www.youtube.com/watch?v=eUn4Z345uRI You can learn more about Halp for Slack,…