Tori Stitt Atlassian Team

Hey @Josh we do plan to have a way for customers to compare their schemas and then choose to migrate over from what they currently have in place to the CDM. Likely, won't be until late September but we do want to make it easier for customers to shift what they do or do not want. 

Hey @Jesús Aznar Sans Assets is currently and actively available to any customer with a current Paid Service Collection Plan. If you have one and the domain tenant is the same as your Jira instance you can go into global settings today and permission users. For those who do not have a paid seat of a Service Collection plan…

Allison Carlson you need a JSM licence if you want them to be able to manage or edit the object on top of viewing it. If you only want them to view it say in a request drop down form, non JSM licenses can do that today. Additionally, it can be surfaced on confluence pages as well to non JSM licenses. 

Hey Deiser Service Team - if you are currently a Standard Jira Service Management / Service Collection customer the phased roll out has already begin and goes through the end of the month. 

Hi all following up: Joerg - You do not have to worry about JSM users getting access, no permissions have changed on that front. This shift is to further align teams and permissions across Atlassian. Fabio Genovese The goal is to enable the capabilities across the platform yes. You can start using it today and put anything…

Hey @Dave Mathijs yes it will continue to be it's own separate app and part of the Service Collection. The long term goal is to link it into Jira, Confluence, Teamwork Collection, and more. Eglė Kaziulionytė, While I cannot provide exact timing for each individual instance, our goal is to complete the rollout of the Assets…

Hi @Dang Quang - there will be restrictions based on user roles and global settings you provide in Assets on who can search and see what objects and schema's. In the future, the goal is to have Asset objects appear across the platform of Apps to help keep the right folks in the flow of work instead of jumping between tools…

@Kerli Suve I can't share too much now but I would trust your gut on your assumption. ;) 

hey @Dave Mathijs & @Dirk Ronsmans , Assets will be it's own App, and have access in the Admin Hub. It will also still be a major pillar in Service Collection. As we stated at Team 25 EU - we are expanding Assets to other editions, products, and collections over this year. Dirk, your assessment is pretty spot on with it…

Hey @Kerli Suve thank you so much for your patience and follow up. We will begin releasing Assets to our Standard customers in mid February. There will be a community blog that goes out once we begin the rolling out phase. 

Das ITSM-Team von Atlassian kommt diesen September nach Deutschland Wir freuen uns, diesen September vier ITSM-Veranstaltungen in Deutschland zu sponsern. Besuchen Sie uns auf einem der Service Management Tool Meetups in Frankfurt, München und Hamburg oder schließen Sie sich unserem Team bei IT Service Management Reloaded…

Hey @Chris Scott You can access the conversational functionality today through Jira Service Management or Halp. Assist is the bot that sits in your chat tool and powers the connection between your chat space and chosen help desk (Jira Service Management or Halp). Halp is going away next year but the Jira Service Management…

Hi Dan Breyen, if you have a Jira Service Management plan there is no additional cost to integrate with Microsoft Teams it's free on every plan. You can learn how to connect them by visiting our support documentation on Setting up chat with Microsoft Teams. 

Hey @Brian Cook Sorry to hear you are disappointed. We understand and empathize that this is a transition for many of our customers who love Halp in its current form. Our team has worked hard to create the same experience you are currently having with Halp in Jira Service Management's chat feature. In addition, Jira…

Hey @Patrick KentJira Service Management Chat is not going away it is what we plan to continue building on and was created based off of Halp's features. Yes, it will also enable the reporter in Slack to choose the request type based on the JSM Project settings. 

Hey @Nadim Mouawad You can only have one triage slack channel connected to a project. You can, however, have as many request channels as you want to be connected to a project. You can also have as many projects as you want connected to request channels. For example, if you have an HR, Ops, or Facilities project they can…

Hey @levelupedtech Please reach out to our support team for help deleting the old halp trial. To start a new Assist/JSM experience in Teams follow these instructions once you remove Halp. 

Hey @john_chong click on this link to watch it on demand - https://www.atlassian.com/webinars/it/boost-productivity-in-ms-teams-with-3-advanced-capabilities

Hey @Nnaemeka Nwosu they do not sync up with Jira's SLAs at this time. 

Hey @M Amine - We are working on it ;) MSFT/MS Teams announced they were going to be doing shared channels earlier this month. We will likely post another article once it goes live for Halp, stay tuned. 

@M Amine - you can check out a recording of it here: https://www.atlassian.com/webinars/it/insight-into-halp