Jeremy Cooley Atlassian Team

Hi community friends, Have you or anyone at your organization ever struggled with setting up a service desk, especially with building a service catalog to support your customers or employees? If so, Atlassian Intelligence is here to help take some of the guesswork out of creating request types and fields in Jira Service…

Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring your internal and external service game into the 21st century. No more tool sprawl. No more AI that feels bolted on rather than intuitive.…

Hi Community! The Jira Service Management team is excited to introduce request type templates for team-managed projects! Last year, we shared these with you in our company-managed projects, and your feedback and uptake of this feature has helped us bring these to team-managed projects! What are request type templates? Our…

Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring your internal and external service game into the 21st century. What is Service Collection? Atlassian Service Collection unites Jira Service…

Hello community friends We’re excited to announce a new Atlassian University lesson collection for experienced Jira Service Management Data Center product users and administrators who are transitioning to Jira Service Management Cloud or considering a Cloud migration in the future: Transition to Jira Service Management…

Hello community friends We are excited to announce a NEW and FREE learning path for Jira Service Management in Atlassian University: Set up Jira service projects to enable your team! This short, self-paced course will help you set up and manage service projects in Jira Service Management and is perfect for aspiring Jira…

Hello Community members! For this JSM June, we're excited to bring you even closer to the Jira Service Management product team with an Ask Me Anything (AMA). This is your chance to ask all your service management questions to our panel of experts. The hosts of this AMA will include our team of product experts and…

Hi, Community, In today’s final JSM June product spotlight, we’re focused on software development teams and some of the Atlassian tools those teams integrate with Jira Service Management to streamline their work. Many of you are likely familiar with Jira (formerly Jira Software), which supports project management for…

Hi, Community, In today’s JSM June product spotlight, we’re diving deep into IT Operations! We’ve got five of our JSM Product Manager All Stars sharing their best tips and tricks for bringing Dev and IT Ops teams together in Jira Service Management to streamline collaboration, and better detect, resolve, and prevent…

Hello HR professionals! For this JSM June, we are hosting an AMA (Ask Me Anything) between June 18th and June 27th to connect you directly with the Jira Service Management product team. This event offers you the opportunity to pose your service management queries to a panel of experts, including our very own product…

Hello Community members! For this JSM June, we are hosting an AMA (Ask Me Anything) between June 18th and June 27th to connect you directly with the Jira Service Management product team. This event offers you the opportunity to pose your service management queries to a panel of experts, including our very own product…

Hi community friends! The Jira Service Management team is excited to introduce request type templates for team-managed projects, building on the success of this feature in company-managed projects. Our request type templates provide an easy starting point for creating new request types, so you quickly get started…

👋 Hi HR Professionals, Remote and hybrid work, as well as new technologies like AI, have created new challenges for HR teams and required a change in how they operate. With Atlassian’s Team Anywhere policy enabling our employees to choose where they work, our HR teams experienced this challenge firsthand. This included how…

Hello community friends, The Jira Service Management product team and Atlassian HR leadership will be hosting a community AMA (ask me anything) on April 24th, 2024, that’s all about implementing Jira Service Management to deliver exceptional HR experiences for your employees. This is your chance to ask our human resource…

Update: August 2nd, 2023 Thank you to everyone who registered and joined our webinar last week! We hope it was helpful to you! The webinar is now on-demand and can be watched anytime right here. Below is a recap of the questions and answers from the webinar. And if you have a follow-up question please post it in the…

Thank you to everyone who attended Atlassian's High Velocity ITSM event in London! We were thrilled to see so many customers interested in Jira Service Management, and we hope you found the event valuable. For those unable to attend, you can access the event sessions on-demand…

We are thrilled to announce that the AWS Service Management Connector app is now available for Jira Service Management Cloud. Starting today, customers can integrate Jira Service Management Cloud with AWS Service Catalog, AWS Systems Manager Incident Manager, and AWS Security Hub via the AWS Service Management Connector,…

G’day Jira Service Management admins! I hope you are all doing well! Atlassian’s product marketing team is on a mission to better understand our customer’s onboarding experience with Jira Service Management. We want to know what went well during onboarding, what challenges you experienced, and where we can improve the…