Jeremy Cooley Atlassian Team

@Jor - Yes, you are correct; the Jira Service Management Standard plan will also support Assets. However, note that the object limit will be lower than that of the Premium or Enterprise plans. More details will be available in the coming weeks. 

@Barbara Márkus - Thanks for letting us know! I just tested the demo link by filling out my information, and it worked for me. I just needed to click play once I filled out all the information. I recommend that you try a few steps to troubleshoot: Clear cache and cookies Update your browser if available Update your system…

Hi @Josh - you are correct that existing JSM customers will gain access to the new CSM app with their current subscription. There will be usage-based pricing for the CSM AI Agent for successful resolutions, which is consistent with other CSM solutions in the market. More details here. Currently, usage of this agent is not…

Hi @Vanessa Sousa We'll begin moving existing JSM customers to Service Collection starting in February 2026 and will provide additional communications prior to that transition. For eligible customers who would like to opt in early to Service Collection, a self-service process is available via Admin Hub.

Hey @Elena Lurye - thanks for letting me know! It looks like we had an update overnight that caused some of the links to break temporarily. I have updated the link at the top of this page which will take you to the correct landing page where you can see all the courses listed above. Let me know if you have any issues…

Update everyone! We have 2 more additional learning paths for Jira Service Management in addition to the 3 mentioned above: Configure Atlassian tools for more effective service management: Helps service project admins configure their tools to build an efficient, transparent team. Manage request types and fields, customize…

Thanks for this context @Jovin !! I have shared these examples with the product team so I appreciate all the screenshots. Although it doesn't look like we are currently working on this, it did peak the team's interest. I will let you know if one of the PMs ends up picking this up and perhaps we could sync again with you…

Hey @Jovin Thanks for your patience here as I did some internal research for you. I have a few answers for you and a few followup questions as well. :) 1. JQL SLAs - Expanding SLAs to be fully JQL including the Start, Pause, Stop conditions - Expanding SLAs to be fully JQL is not currently on our roadmap but I have shared…

@Joe Pursel - thanks for reaching out! HIPAA compliance for Atlassian Intelligence is definitely on our radar as we work to expand our compliance programs across all of Atlassian Intelligence. We don't have a specific date at this time, but once we have more information, we will be sure to share it on our roadmap and here…

Hi @Akilah Hammond As @Carlos Garcia Navarro helps you with your question, I wanted to let you know about our recently created HR Professionals community group. It's just getting started so there isn't a ton of activity yet, but we're hoping to make it a place where customers, community leaders, and product managers can…

Hi @shraddha sharma Glad to see you got your question answered by @Jehan Bhathena ! We recently created an HR Professionals community group that I also wanted to put on your radar. It's just getting started so there isn't a ton of activity yet, but we're hoping to make it a place where customers, community leaders, and…

Hi @Jennifer Roth We're you able to get this figured out? If not, I can check in with our data center team for you. :) I also wanted to let you know that we recently created an HR Professionals community group that I wanted to put on your radar. It's just getting started so there isn't a ton of activity yet, but we're…

Hi @Stella Arenillas First of all, glad you got an answer here regarding Trello for HR use cases. We recently created an HR Professionals community group that I also wanted to put on your radar. It's just getting started so there isn't a ton of activity yet, but we're hoping to make it a place where customers, community…

Hi @michael schofield! Glad to see that you are using Jira Service Management for new hire onboarding! :) We recently created an HR Professionals community group that I wanted to put on your radar. It's just getting started so there isn't a ton of activity yet, but we're hoping to make it a place where customers, community…

Hi @Teodora Kirova Gald to see you are using Jira Service Management for HR support! :) We recently created an HR Professionals community group that I wanted to put on your radar. It's just getting started so there isn't a ton of activity yet, but we're hoping to make it a place where customers, community leaders, and…

Hi @Eric Umali Glad you were able to get some support here. Please let us know if you still need help figuring this out. Also, we recently created an HR Professionals community group that I wanted to put on your radar. It's just getting started so there isn't a ton of activity yet, but we're hoping to make it a place where…

Hi @Danil Borodai! Glad you were able to get some support here! :) We recently created an HR Professionals community group that I wanted to put on your radar. It's just getting started so there isn't a ton of activity yet, but we're hoping to make it a place where customers, community leaders, and product managers can talk…

Hi everyone! We recently created an HR Professionals community group that I wanted to put on your radar. It's just getting started so there isn't a ton of activity yet, but we're hoping to make it a place where customers, community leaders, and product managers can talk about how they are using (or wish they could…

Hi @sun I just came across this post regarding your HR space permissions. Glad you were able to get it sorted out! We recently created an HR Professionals community group that I wanted to put on your radar. It's just getting started so there isn't a ton of activity yet, but we're hoping to make it a place where customers,…

Hi @Jimi Wikman I just came across this post about Assets and your HR schema. We recently created an HR Professionals community group that I wanted to put on your radar. It's just getting started so there isn't a ton of activity yet, but we're hoping to make it a place where customers, community leaders, and product…

Hi @Xavier Delligne First of all, glad you got an answer here! I just came across your post as I currently work with Atlassian's JSM Product Managers. We recently created an HR Professionals community group that I wanted to put on your radar. It's just getting started so there isn't a ton of activity yet, but we're hoping…

Hi @Antoine _Klee Group_ First of all, glad you got some support here! I just came across your post and noticed you were looking for a solution for both HR and non-HR asset capacity planning. I wanted to let you know that we recently created an HR Professionals community group. It's just getting started so there isn't a…

Hi @Jack Brickey I just came across this response and noticed that you use Jira projects for on-boarding and off-boarding. I wanted to let you know that we recently created an HR Professionals community group. It's just getting started so there isn't a ton of activity yet, but we're hoping to make it a place where…

Hi @Ethan Ave First of all, glad you got some support here! I just came across your post and noticed that you want to use Jira for many use cases, including HR. I wanted to let you know that we recently created an HR Professionals community group. It's just getting started so there isn't a ton of activity yet, but we're…

Hey @Rebekka Heilmann _viadee_ Thanks for reaching out! The PM who would be best to answer this is going to be OOO until Monday. I have asked him to follow up with you on this thread when he gets back into the office. Thanks for your patience here! 

@Andy Gladstone I also wanted to recommend that you vote for this feature request and watch it for updates. We have an open feature request ticket for it here: HERE.

Hi @Valerie Knapp! Hope all is well! We are deep in the process of embedding loom throughout the suite - already you can embed Loom across the entire platform and record across your entire tech stack with the desktop recorders and extension. For FY25, we will start with embedding the recording capability in Confluence and…

@Dan Breyen - I am also looking into your question about more smart value fields. I will follow up with you here ASAP. 

Hey @Vronik ! I am consulting with a few of our PMs regarding your questions and we will follow up ASAP :) Thanks for your patience! 

Hey @Jessica Hampton! Thanks for attending the HR webinar earlier this month. :) I wanted to quickly clarify your question: you are curious to learn what custom request types we have made for our employees beyond the ones that come OOTB with the HR service management project template? For example: Talent Mobility -…