Patrice Champet Success Champion

Discussions

    • Role-based access for apps

      Hey everyone! The rollout of Role-Based Access on Confluence has been a great step forward for managing user permissions more granularly — really loving it so far! That said, it got me thinking about how to best handle app access on spaces, and I'd love to hear how others in the community are approaching this.…

    • What are your best practices for multi-Level Incident Management & Escalation (L1, L2, L3)

      Hi Atlassian Community, We are in the process of setting up Jira Service Management (JSM) to handle incident management for our organization. Our support model is based on a help desk structure with three support levels: Level 1 (L1), Level 2 (L2), and Level 3 (L3). We want to ensure that our JSM configuration supports…

    • Use Scriptrunner fragment on user hover link

      Hello, I am wondering if there is a simple way to get user information when creating a fragment on section system.user.hover.link. My goal is to create a simple link to open a Teams chat with a link such as: msteams:/l/chat/0/0?users=$user.email Any idea ? Thanks a lot.

    • Best way to involve Product Owners in incident Management

      Hello there, We have an use case that I wanted to challenge with some other Jira Service Management and Software admins. We are using Data Center solution for now. So we have our L2 receiving incidents, that they are able to qualify as impacting a given product. Our product owner must be able to get the information from…

    • How we manage Confluence Cloud changes in our company

      Hello there, I wrote my first article to present how we try to handle changes for Confluence Cloud, and get some feedback from the community regarding our process. So since our Cloud migration, our 2600 users have to get used to a solution were the change is permanent. This is quite a step for a more than 125 years company…

    • Get list of content from spaces by Space category using CQL

      Hello, I am trying to get the content from several spaces on Confluence Cloud by space category using CQL. It seems not available right now to filter by space category on Confluence Cloud. Do you have any idea how to achieve it ? Thanks !

    • Best practices for a Enterprise knowledge base

      Hello, We have a huge knowledge base on Confluence for all the application in our company. This one was working fine on our Confluence on Premise . Moving to the cloud, it appears that there is more restrictions and performances issues for maintenability. (bulk edit labels, restricted automation, etc...) This KB is not…

    • How to add a group as watcher of all new blog of a space on Confluence Cloud ?

      Hello, We have this space where we post news that may concern the whole company using blog posts. On Confluence Server, we used to have this script runner tool to add a whole group as watcher of all new blog post of a given space. This is something that we need to have as well on Confluence Cloud. Do you have any advice on…

    • Display all referenced asset when no reference object selected

      Hello there ! We have the following use case for Assets Custom field where we wants the "child" custom field to display all assets if no referenced object is selected. For instance, let's have a field Editor and a field Application. When you select an editor, the field application is populated with all application having a…

    • Using insight CMDB for Contract Management

      Hi there, We are thinking of using Insight for our Contract management. I don't find any documentation on this kind of use case for Insight. The big picture is 1- Negociation, planification and follow up are made on with Jira Issue 2- Jira Issue is linked to a Contract Object in Insight 3- Contract Object may linked to…

    • How to set up a conditional approval in JSM DC?

      Hello, I have the following use case, trying to find the best solution for implementation: I have a process with an approval, but based on the request criticity, approving the request should send the request to in progress or to another step. When setting up an approval you can only set one action when the approver…

    • JSM DataCenter -> JSON Asset import and pagination

      Hello, We have some assets that we need to retrieve using JSON. The endpoint is using pagination. For instance, get all the spaces from a Confluence Cloud site where you have more than the current limit (250spaces). And it comes with "_links": {"next": .... I am looking for the way to implement pagination on a JSON import…

    • Whiteboard GA and activation

      Hello, I have a simple question regarding the GA of whiteboard. For the time being, we have the feature activated on our sandbox but not on our production site. do we still have to activate the whiteboard on our prod site, or going GA means that it will be available for our users anyway ? Thanks !

    • Split email stored in labels custom field by domain

      Hello, We have a process were we store emails in a custom field of type label. We want to consolidate the data by domain, meaning that we should get domain from each label. We are trying to do this with automation, so that a new field domain, of type label, is updated each time the emails field is updated. do you think…

    • Sync users group and membership between Cloud and OnPremise

      Hello, We are using some atlassian products on Cloud and some others on Premise. We are looking for a way to sync group membership for the groups existing on both platform for the groups that are locally managed (Crowd on Premise and Access on Cloud) Did you face this kind of issue ? How do you handled it ? Thanks !

    • Best Practices to use "Atlassian Team"

      Hello, We are migrating to the cloud, and it appears that Atlassian Team could be very useful for us to manage and share information accross our teams. But in order to manage it for the wole organization we need to ensure the consistency of the teams declared. I mean it is good to be able to create teams for a specific…

    • Smart Links, OneDrive integration and links.atlassian.com approval

      Hello, We are trying to use smartlinks with Office Document stored on OneDrive and Sharepoint. We are using Azure Ad as identity provider and when trying to add an embed link to One Drive, we are asked to approve some additionnal access for links.atlassian.com. Our current applications using Admin Consent on AD side. This…

    • Create a new Asset read only field and update existing issues

      Hi ! We recently pluged our HR data on Assets for JSM. It allows us to have a lot of information for our users. 1- For instance we have now the OU of each user available as an asset. We created an asset custom field (read only), to be able to know on each issue the OU of the assignee. It is working as expected for the new…

    • Use Insight (Asset) for discovery and CVE vulnerability identification

      Hi there, We are currently evaluating Insight for CVE vulnerability reporting. We have two kinds of import - a discovery running on our landscape - a CVE import using he default importer provided by Insight The goal is to be able to open issue when new vulnerability is detected on asset from our landscape. For this…

    • Assign issue to a team and email notifcation

      Hi ! We used to create what we call "Technical" users on our Jira instance. Theses users had no access to Jira, were named as a team (for instance HR), and linked to an email that was a diffusion list. It helps us to assign issue to the team, and to have mail notification sent to the whole team. These users never connect…

    • Set a default corporate user profile banner image

      Hello, We are starting our cloud migration to confluence. We are trying to set a default image banner on the user profile for all the users of our domain. Something, that users may change if they want. But we aim at having the same corporate image for every user on their first connexion to the cloud. Do you have any advice…

    • Manage estimates after a forecast phase

      Hi there, We are using Jira both for strategic planification of our projects and operational. We have a dedicated Jira project where we store each project as a Jira Issue with a subtask for each Team that we be impacted by the project. Each subtask have high level estimate, to have a first view, very high level, on a our…

    • Insight importer and data transformation

      Hi There, We are importing data to a Object Schema using Json Importer. We have that field wich is a phone number, but not alway formated a standard way. Is there any way to get, duing import, the last 8 digits of a string and add from instance a country code like +44, beg of the string. The goal is to change something…

    • Move worklogs from one issue to another

      Hello, As Jira Admin, we are, time to times, asked to move worklogs from one issue to another. In order to answer this need, we started to create a script, manually executed by admin for now. We have an issue with this script that is working well with only one worklog. But with a loop on several worklogs, both source and…

    • Multi Knowledge base spaces and JSM (Server/DC)

      Hi there, We are big users of Confluence (Server/DC), and we sometimes have a space dedicated for some of our products, where the users will find user guides and other troubleshooting articles. We are now deploying JSM , and we don't want to have a project per solution for the support... We will have only one team to do…

    • Use cases of Insight LDAP importer

      Hello there, I am trying to find documentation for Insight LDAP importer. The existing documentation is quite light, and their is no uses cases or exemples, that could be good to help me understand how we can use this importer. For instance if we are able to link and add some date on Jira User profile using this…

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