Assign issue to a team and email notifcation

Question

Hi !

We used to create what we call "Technical" users on our Jira instance.
Theses users had no access to Jira, were named as a team (for instance HR), and linked to an email that was a diffusion list.

It helps us to assign issue to the team, and to have mail notification sent to the whole team.

These users never connect and it was working as expected...

Until Jira v19.1...

Now we have to assign a licence to the "Technical" users... But honnestly, this kind of user is just a workaround to Jira not being able to assign Team.
It will be very hard to justify that we need to pay a licence for each user + one  licence for each team, only to be able to send them email notification.

Is there anyone facing the same issue ?

Do you have any recommendation or workaround?

Thanks a lot.

Juan José Marchal Gómez · Accepted Answer

Hi @Patrice Champet ,

If your problem is only the notification, you should try to find a solution to "send notifications".

You can send notifications using 3party software.

So, the only that you need is a field in the issue with the "technical user" email and prepare an automation to send emails to this "technical users".

This is a way to face this problem...I'm sure there are others.

Best regards.

Patrice Champet · Accepted Answer

Thanks @Juan José Marchal Gómez

In fact, we have some shared jira projects for several teams, where the issue is assigned to the team using a "technical user".

It helps to have the right team assigned, then the ticket is assigned internally into the team, based on their own rules.

It is then easy to build dashboard and boards for each team to work on their issue, and having by default the notification system working.

Even if we have dashboard and boards, we still work with email notification to alert teams of new issue.
I guess that we may have to re-think the whole process if we don't want to spend licenses for theses account...