Carolina SILVA Insider

hello team on this page, https://support.atlassian.com/security-and-access-policies/docs/include-or-exclude-in-app-data/#Exclude-in-app-data help page explains how to exclude in-app data BUT the way to find it on menu is incorrect !! When I fo on Atlassian Admin and SECURITY there is no DATA CONTRIBUTION and…

hi community when I create a new project, due to dataloading we put in place, it gets all versions even released ones! The impact is that we reached 129 releases, and for the last new project, the project admin was obliged to set released all the former ones. Any clue to solve that?

Hi community I am on standard cloud. I have a team request and need to be sure to give the correct answer. On our projects, we used to have 2 security levels on. - 1 restricted by default when team A creates a jira (if it's created by team B > no security levels) - 1 that the users need to manually change when it concerns…

Hi I have 2 projects from teams taht are not used anymore on Jira Cloud Standard. So I can't archive them due to Standard. I renamed them and they are still on my instance. The concerns we have is that we want to keep the knoweldge on them so we can't delete the projects (and its attached jiras) what are your advises on…

I received the email regarding We've deprecated nine organization APIs * How do I check and knows that I'm concerned? I am on Cloud for my standard instance. Can someone help?

hello For Jira Cloud, I need to block reporter from transitioning its issue after creation. Seems possible with JMWE, but will become obsolete in September 2025. Does anybody has a clue?

hi dear community, I already logged a ticket to Atlassian support but need your help: does anybody still have some users facint this error message: "Something went wrong on our end.... Hash NCT7IX Trace XXX...." I know an issue was corrected on 25OCT (same day) but: * We have Jira Cloud * I still have a few users facing…

Hi commu I have a request I cant' find the answer For one project, on Timeline, I can set timeline for a story (under an epic) But for another project I can't, no timeline appears. I checked Setting for timeline and they are identical Can you please give me a clue? thanks 

Hi all, I cloned a story that contains several sub-tasks I want to 'unlink' some of the sub-tasks (but I dont want to delete them as they are maybe used by someone! I havent find a solution to do that can you please help? 

We have been acquired by a company that has its Jira instance in Server mode and we have our instance in cloud We have some projects and security levels already in place, and this needs to be kept isolated 1. How can we link only 1 project (maybe more later), through our 2 instances? 2. What do we need to check before…

je cherche un jira que je ne trouve pas. Je suspecte qu'il a été supprimé mais j'aimerai savoir par qui et quand? je suis admin sur notre instance Cloud et j'ai deja lancé un 'audit log' mais je n'ai rien trouvé avec sa reference NB: le reference originale est toujours visible meme quand un Jira change de projet Pouvez…

Hi, When I have null values it is always considered as highest values. 1. When I order in ASC, null values are at the end 2. When I order in DESC, null values are at the begin Is there a way that JIRA consider null values the lowest to be able to put in in the correct order? thanks for your help

bonjour, quel est le bon usage des 'issue type' initiative? Comment ca marche en version standard? merci

Hello When I try to export to word some confluence pages, some exports works well, and others fails with below error: "We’ll be back in a flashWe’ve encountered a small problem, but we should have it sorted out soon."Do you know why? 

hi all Jira administrators, I have a workflow that expect a Done status, once a Resolved one is received. the primary goal of that, is to expect the reporter taking an action when he receive a resolved status on Jira, to test and confirm the raised issue is properly corrected. When it is, he must transition its Jira to…

since today I can not contact support. When I go to: https://support.atlassian.com/contact/#/ after putting my email adresss (I am my org admin) I see Your email csilva@kds.com is not authorized to grant permission to access data for the site. See Eligibility for Support Tickets for Atlassian Cloud for details. Add the…

hello Today, when we want to send a Jira to a sprint, the unique way to do it is: * Being on the backlog list > Click right (on the Jira you want to move) > on the pop up proposing to send option (+ other actions as copy issue link, delete, add flag)> then select the sprint you want. This is not very userfriendly as we are…

hi We have several custom fields in Text Field (multi-line) and it worked well until TODAY, I mean we could write several lines during Jira creation. But since today, when I CREATE a new JIRA, my custom fields in Text Field (multi-line) do not allow me to insert several lines but only one. The workaround I found, is to…

hello, we are using Confluence cloud for technical doc and we need this massive documentation to be exported in an HTML format that can be used and hosted in one of our servers for example. The goal is to be able to fully manage our documentation from creation to distribution. The add-on previously recommended is archived.…

hi all, I created an automation rule when a Sprint is created, I want a Story to be created + 2 fields set (Description + Sprint) the rule is successful but Sprint field is not set. Can you please help?

hello I have several select list and a different behavior occurred recently. We used to pick the field we want in the select list and it was highlighted in blue to show selected field. Today a user warn me that when he select a field, and then continue it's jira creation, selection disappears so it it like the selection is…

hello all, my name is Carolina and nickname Jiralin@ as I started my Administrator mission with Jira, almost 2 years ago. In April I managed the migration project of an internal Wiki to Confluence. It was a huge challenge but thanks to my colleagues who did a great job of cleaning, updating and migrating informations to…

hello, is it possible to block export in Word? to only have pdf format? thanks 

hi, I made an export in html but I received several files firefox html files but I need one unique html to be able to store it into a company website how can I do this please? thanks

I received an alert about 2 Jira's products created. * I am afraid that this product created by non-admin users can impact our billing * I do not get the reason why a non-admin user can make this kind of creation whereas my company offers a Jira account already I did not find clear info for better management of these. As…

Hello, On a EPIC I have a LINK ISSUE button, but when I click nothing happens. It works when I make same operation on a STORY or FEATURE DESCRIPTION I also check roles and permission helper, nothing help me thanks 

Hello, I need every jira created to have a SECURITY LEVEL set by default. So I added a post function to Set field value (JMWE app) which seems exactly what I need. I gave a field value which is NTG users only (that already exist on my security level settins) but it fails each time I create a new issue. I do not get where I…

hi I'm working on opening jira to external with SECURITY LEVELS I'm pretty sure the setting is fine but when my external user creates an issue, the security level field is visible and he can select the only one I allowed But once, the issue is created I expect to see the padlock on the menu to be able to set the security…