Alyssa Warren Atlassian Team

Hi Enterprise community, Hard to believe it’s been almost a month since Team ‘22! We’re so happy that we were able to bring our amazing community of customers, employees, and partners together digitally and in-person. Team ‘22 was jam-packed with sessions covering a broad spectrum of topics to serve all our customers…

Hi Jira Service Desk Enterprise Community! Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productivity built into our DNA (we hope you’ve noticed), especially with recent feature releases around bulk actions and…

Hi Enterprise community, Alyssa here from the Product Marketing team at Atlassian writing to you from Sydney. As we welcome spring down under, it's time to clean out our closets, cabinets, drawers...and our Jira instances too :) To help you keep your Jira instances clutter-free, we expanded Jira's archiving capabilities…

Hello Enterprise Community Members! My name is Alyssa, and I work on the product marketing team at Atlassian. One thing we’ve been thinking about lately is how to make sure our customers get the most out of our tools so we can deliver on our promise to unleash the potential of your teams. We’ve heard time and again about…

[Post-webinar update] Thank you to those that joined last week's webinar live, and to those that missed it, you can catch the webinar on-demand here. During the webinar, we asked a few questions to better understand your stage of Atlassian adoption and which teams you want to enable next. Here’s what we learned: * The…

Hi Atlassian Community, Alyssa here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Desk Server and Data Center 4.10 (full release notes here). Here are the highlights, all of which are shared with Jira Software Server and Data Center 8.10: * OAuth 2.0…

Hi Atlassian Community, Alyssa here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Desk Server and Data Center 4.11 (full release notes here), featuring multi-lingual customer portal, advanced auditing for Data Center, and more. Jira Service Desk…

Hi everyone, Alyssa here from the Jira Service Desk product marketing team. As we go into Day 2 of our first-ever fully Remote Summit, I wanted to share a roundup of what’s new and what's coming in Jira Service Desk Server and Data Center since last Summit. To hear more about the announcements below, register for our…

Hi Atlassian Community, Alyssa here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Desk Server and Data Center 4.9 (full release notes here). Three quick highlights: 1. Reverting sharing settings for new requests: Back in Jira Service Desk 4.7, we’ve…

Hi Atlassian Community, Alyssa here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Desk Server and Data Center 4.8 (full release notes here). This release is chock full of good stuff, but we’re most excited about new functionality around bulk actions…

Hey Jira Service Desk community, Back in August 2019, we introduced support for CDNs (content delivery networks) for Jira Service Desk Data Center and Jira Software Data Center. Now that more customers have had a chance to upgrade to the latest Enterprise Release, I'm wondering: are there any success stories out there from…

Hi Atlassian Community, Alyssa here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Desk Server and Data Center 4.7. Here are the top 5 things to know: #1. Email verification: We've added email verification to the customer portal and help center, so you…

Hi Atlassian Community, Alyssa here from the Product Marketing team at Atlassian. Wishing happy holidays to our community as we wrap up the year. Here are the highlights from our most recent release, Jira Service Desk Server and Data Center 4.6: New portal experience is now default: In 4.1, we introduced a sleek redesign…

Hi there community members, My name is Alyssa, and I work on the product marketing team here at Atlassian. My team is curious to understand why our Jira Service Desk customers decide to move from our Server to Data Center offering (or why they decide not to). We want to learn what the decision-making process was like for…

Enterprise releases are now called Long Term Support releases As of June 29th, 2020, Enterprise releases are now called Long Term Support releases. The security bug fix policy for these releases was also updated - we will continue to backport critical security bug fixes and now when architecturally possible, all other…

Hey Jira Software & Jira Service Desk admins! I'm Alyssa from the product marketing team here at Atlassian. My team is curious to learn how you think about archiving issues when you no longer need to reference them. For those of you who can't archive entire projects, what are the types of issues you'd like to archive and…

Hi Atlassian Community, Alyssa here from the Product Marketing team at Atlassian writing to you from Sydney. Here are the highlights from our most recent release, Jira Service Desk Server and Data Center 4.4: More control over SLA calendars We improved Calendars so it's easier than ever to find existing calendars and set…