Tim Keyes Atlassian Team

As communicated in the Jira Align release notes for the last quarter, the JET App was designated with end-of-support (EOS) status on September 17, 2025. We are planning to remove access to the app sometime before December 31, 2025. The removal is in support of Atlassian’s EOS plan for marketplace apps built with Connect.…

Hi all, We will be conducting a phased sunsetting of the Jira Align Launchpad trial system. Launchpad has been used over the last 6 years as a trial system for potential customers and a sandbox environment for certain customer/ partner use cases. With the release of the Strategy Collection, we will be replacing Launchpad…

******* Please reference updated Knowledge Base Article moving forward ********* The Jira and Jira Align Integration functions using an API Service Account. This will be an account created in Jira for the purpose of syncing data between the two applications. Permissions: The Jira and Jira Align Integration API Service…

Overview: For teams that don’t use sprint timeboxes as part of their development practices, we offer a new type of team in Jira Align: Kanban teams. Kanban differs from scrum practices in that sprints are not used. Instead, work is developed and released continuously. The team meets regularly to set priorities, and the…

Jira only has a two level backlog hierarchy: Epic -> Story, whereas Jira Align enables at minimum a five-level hierarchy: Strategy -> Theme -> Epic -> Feature -> Story. Capability can also be introduced between Epic and Feature for six levels: Strategy -> Theme -> Epic -> Capability -> Feature -> Story. Between Jira and…

When switching from Agile type teams to Kanban Type teams: 1. Existing sprints associated to the team will persist in the Jira Align sprint grid. 2. Stories assigned to sprints from the team will maintain their sprint assignment 3. Newly created stories associated to the team and stories that were not assigned to a sprint…

Recently, a customer requested guidance on how to sync a Jira Board with an unique Filter Query. The referenced filter query brought in multiple projects into a single team's scrum board and closely resembled this: project in (PA1, PA2, PA3, PA4) ORDER BY Rank ASC. This is how Jira Align can support this ask! Begin with…

When Integrating a Jira Scrum Board to a Jira Align Agile Team I am seeing a No Project Found error under Jira Align Admin > Jira Management > Jira Boards. What is causing this error, what does this error mean, and how do I resolve the error message? I am listing this as commonly asked question through our support desk.…

Custom issue types in Jira can be mapped to Jira Align stories of select types. Mapping Custom Issue Types in Jira Align: Navigate to Jira Align Admin section > Jira Settings > Custom Issue Types panel > Click Add and input the Name of any Custom Issue Types that you would like to synchronize with a Jira Align Story of the…

You can configure your Jira integration to display information found in Jira Align's Why button directly in a Jira Software Epic (This sync will only apply to Jira Epics and not Stories). This is useful for seeing how an epic contributes to capabilities, themes, and the overall strategy. Important: * Data syncs one-way,…

Q: What do I do if the future dates of Jira sprints are misaligned on the Jira Align Sprint Board under Jira Management > Jira Sprints? A: 1. Jira does not assign date ranges to future sprints without interference from an add-on. The Jira Align connector predicts the future sprint dates based on PI anchor dates and…

Jira does not natively have the concept of a “Team”. The closest object in Jira that mimics a team is a rapid board in Jira Agile. Whether a team is using Scrum or Lean/Kanban, Agile best practices call for that team to have their own, single, backlog and tracking board, so that the team is able to focus on their own work…

Jira Align runs 4 different processes to sync data between Jira and Jira Align: 1. Searching Jira for newly created and updated Fix Versions and Issues: Example API calls from this Process: /rest/api/2/project{/ID}/rest/api/2/project/{ID}?{QUERY}/rest/api/2/version/{ID}/rest/api/2/search This process will query Jira using…

During the unprecedented times of COVID-19 and social distancing there has been a prominence placed on outdoor activities. My wife and I are spending time in Bryce Canyon, Utah, to take advantage of being able to work remote, experience new things, and still maintain social distancing. These are some of our recent…

A very useful tool used to search for Jira Software issues is JQL, which stands for Jira Query Language. Jira Software users can use JQL to create database queries to provide faster access to information in Jira. If you have a technical background and are familiar with SQL, then you have a head start because Atlassian's…

Jira Service Desk Projects can be integrated with Jira Align utilizing the following technique: 1. Create a new Jira Service Desk Project 2. Create a new Jira Software Project 3. Update the Filter Share and Filter Query of the Jira Board associated to your new Software Project to bring in the Jira Service Desk Issues On…

The Jira Align SAML 2.0 IdP (Identity Provider) initiated SSO Solution can support multiple identity providers as needed. The following article will cover how to support multiple identity providers and how to transition to a new identity provider or make general modifications to the identity provider metadata. Supporting…

API Token: API Tokens can be used for authentication between Jira Align and Jira Cloud. You can use an API token to authenticate a script or other process with an Atlassian cloud product. You generate the token from your Atlassian account, then copy and paste it to the script. More can be read on API Tokens…

The Jira and Jira Align Integration works by Jira Align sending outbound rest API calls from Jira Align to Jira to sync issues, boards, sprints, and fix versions between the applications. A couple of Jira rest API calls can be utilized to help configure the connector and to troubleshoot common sync errors.…

There are a couple of key role toggles and settings to consider when setting up access for the Jira and Jira Align Integration. System Roles: Jira Align has two major types of permissions which are system roles and team membership. System roles control which pages and reports users have access to and team membership…

Follow these best practices to setup PIs and sync sprints to align Jira Software and Jira Align sprints: * Determine program increment cadence and mapping to programs (quarterly is typical) and create program increments. * Create sync sprints for the program increment spanning the length of the PI. These will be place…

The Jira Align 10.61 Release provided an updated user interface for Jira Align Admin > Jira Management that includes an option for Jira sprints to sync with the options of "only sprints created on board" and "sprints created and shared to board". When the Jira Align Connector queries Jira for boards using the following API…