Shaun Pinney Atlassian Team

Hi Community! The Incident Command Center (ICC) is now in Open Beta! We’re rolling it out to all Service Collection Premium & Enterprise plan customers throughout October. In 2026 incident response is still too manual and time consuming. Responders spend the most important minutes looking for context instead of fixing the…

Hello Opsgenie Community, We're hosting monthly office hours where we will demo the end-to-end Opsgenie migration to Jira Service Management. Join members of our support team to discuss the migration process and get your questions answered live. Office hours will be live on the last Wednesday and last Thursday of each…

Body: 👋 Hello Atlassian community! Watch our incident AMA on-demand! https://www.youtube.com/watch?v=vUF8yrPW-84 Shaun here from the Jira Service Management product marketing team. I’m inviting you all to ask us anything about incident management in Jira Service Management. We’ll answer your questions LIVE at 11 am PST / 2…

Hi, Community! We announced the streamlined incident UI in May, which brings alert, on-call, and incident response features into Jira Service Management. Since the launch, we have been gathering your feedback on the additional features and functionality required to complete the move without disrupting your existing…

Hi, Community, We recently announced that alert, on-call, and incident response features are now easier to access in Jira Service Management Cloud. As part of this update, we are shutting down the incident command center (ICC) feature on the JSM incident issue view for all cloud customers on September 5th, 2024*. Opsgenie…

Hello, Community! I’m happy to report that the alert, on-call, and incident response features are now easier to access than ever before in Jira Service Management Cloud. Thanks to reducing clicks and thoughtful UI changes all operations work can be done seamlessly in Jira Service Management, so your teams can promptly…

Update: Aug 13, 2024 Thanks to all who attended the event! If you'd like to watch an on-demand recording, check it out below. On Demand Recording Passcode: .gWr757s If you'd like to be in the loop for future AMA's, join our AMA chapter! See you next time! Hi Community! It’s Shaun with the Jira Service Management team…

Hi Community! It’s Shaun with the Jira Service Management team, and we are back again with our next AMA session. We are inviting you to ask us anything about what’s new in Jira Service Management for IT Operations. We’ll answer your questions LIVE at 11 am PST / 2 pm EST on November 7th, 2024. Register here. We’re going to…

Hi Community Leaders! Watch our incident AMA on-demand! https://atlassian.zoom.us/rec/share/dxT4uqcHjaGe-vK4YkU4wxPIz3gWDbUfteBdGIO-R-uN9j2XM9sFqdU_08yhAiB6.3yXJ4RhV7ijEgViZ Passcode: v67K8&Y0 And read this community post for complete details of this…

Looking for the latest product news for all things Operations and Incident Management from Atlassian? At Team '24 we announced a streamlined incident UI is now available in Jira Service Management Cloud. Check out the Community post below for all the details and leave any questions on that post and I'll do my best to get…

Tl;dr Due to a regulation change in China, SMS messages with non-Chinese content and those that do not include a Chinese Character Signature are being blocked from being delivered. To ensure SMS notifications are delivered to Opsgenie and Jira Service Management users with Chinese phone numbers, we have updated the SMS…

Hey Opsgenie Community! We’re excited to announce an improved integration setup experience began rolling out to all Opsgenie and Jira Service Management cloud customers on Sep 14, 2023. This new UI was heavily influenced by key feedback from our beloved customers, community members, and Atlassians who use Opsgenie to do…

Hello Community! 👋 It’s time for another quarterly wrap-up of all the new Jira Service Management features, educational content, and events from the past couple of months. We have new Assets features (including an Early Access Program for 3 million objects!), new ways of supporting your external customers, and (drumroll…

Tl;dr: Atlassian has registered a legal entity in Singapore so Statuspage SMS notifications to subscribers with Singapore phone numbers will be reinstated on January 5th, 2024. In August SMS notifications for Singapore phone numbers were disabled because of a new requirement by the Singapore government requiring all…

Tl;dr: Atlassian has registered a legal entity in Singapore so Opsgenie and Jira Service Management SMS notifications to subscribers with Singapore phone numbers will be reinstated on January 5th, 2024. In August SMS notifications for Singapore phone numbers were disabled because of a new requirement by the Singapore…

Hello Community! 👋 Just like the last time we posted a “What’s New,” we’re coming to you following another action-packed event, TEAM ‘23. The Jira Service Management team was humbled to meet more of you in person, thrilled to demo exciting new features (which are covered in more detail below) and to learn how your teams…

Update 5/24/23! Thank you to everyone who registered and joined our customer webinar last week! It was great to hear from the team at Workato on how they use automation, Assets, and analytics to deliver value throughout their organization. The webinar is now on-demand and can be watched anytime right here. Here is a recap…

The Jira Service Management team is energized from meeting many of you in person during our Atlassian Presents: High-Velocity ITSM event in London. The most highly-rated sessions at the event were our product demos — everybody likes to see the product in action. In the spirit of showing off more product functionality we’re…

From restoring service quickly when an incident occurs to understanding the context of every change request, modern Development and Operations teams collaborate and streamline their work so they can resolve issues faster. So we’re pleased to announce the following nine features are now live in Jira Service Management Cloud…

TL;DR: Opsgenie’s Marid integration server was deprecated on December 26th, 2019, and it will be 100% retired on November 21st, 2022. All Marid integrations and any integration that is using the “send via Marid” option will stop working after November 21st, 2022. Read below for more details on why Marid is being retired,…

On Sep 7, 2022, we announced that new limits for escalation policies in Opsgenie would go into effect on Sep 21, 2022. We’ve since received feedback from many of you about the impact of the proposed changes. As a result of this: * Our engineering team is re-evaluating how we approach escalations in Opsgenie overall and we…

We launched the first version of the Incident investigation view in April of 2020 for Bitbucket Pipelines. Shortly after that, we added the ability to investigate deployment-related incidents in Opsgenie from other tools with the creation of our Deployment API. Today, we're proud to take that flexible approach one step…

TL;DR: A new Risk Insights panel has been added to the change management workflow. Agents can now quickly scan the services related to any change request to find related incidents and conflicting and upcoming changes on the service. The launch of a new Risk Insights panel to all Jira Service Management cloud customers…

We’re excited to announce the launch of new Jira Software and Jira Service Management integrations for Opsgenie! These new integrations are available today in your Opsgenie integrations library, or by visiting the Atlassian products link under settings. Note: If you already have the Jira Software and/or Jira Service…

Measuring DevOps performance has always involved cobbling together mismatched data from disparate systems. But thanks to the new connection between Bitbucket and Opsgenie, we are happy to report that Opsgenie and Bitbucket customers can now measure deployment and incident response metrics from a single dashboard in…

Is your team growing on Jira Service Management? Do you have multiple projects that require automation rules? Are you looking for a way to help your admins scale their instances with automation? If so, then this webinar is for you. On Nov 17th we’re hosting “Taking Jira Service Management Premium to the next level with…

We’re pleased to announce that Opsgenie now has an app listed in the Zendesk Marketplace. This app allows users to manually create Opsgenie alerts from Zendesk tickets, right from the Zendesk UI. Our bi-directional integration with Zendesk is still available here, this app is another option for Zendesk users who want to…

Back in April of last year one of the major product announcements from Opsgenie was the launch of the Incident investigation view which created a deep connection between Bitbucket and Opsgenie, empowering responders to investigate deployment-related incidents directly from the incidents screen. Today we are happy to…

hi, everyone! Thanks for joining this week's webinar!, "5 reasons to upgrade to Jira Service Management Premium". Here are the resources we mentioned, and the top questions with answers that were asked. As a reminder, you can try Premium any time, free for 30 days via the link inside your admin portal. Resources *…

We’re proud to announce that our integration with Amazon DevOps Guru is now live. The Amazon and Opsgenie product teams have worked together to build a deep integration between Opsgenie and the new Amazon DevOps Guru tool, which was announced today at the AWS ReInvent conference. This integration builds upon the deep…