Shaun Pinney Atlassian Team

Hi @Richard A. Michaels The ICC has been rolled out to 100% of ServCo Prem & Ent accounts. Let me know if you don't see it. Navigate to Space settings → Operations → Incident management. Turn on the Incident Command Center toggle. ICC will then be available for all incidents created in that space.

Hi @Dan W Ops admin role began rolling out to 100% of JSM cloud instances today, 12/3. And for the other updates the best way to stay up to date on launch dates is to follow the release notes page, which lives here: https://confluence.atlassian.com/cloud/blog

hi, all, I wanted to make everyone aware of a few launches coming in December that close feature gaps in the streamlined incident UI, read more about them here https://community.atlassian.com/t5/Jira-Service-Management-articles/December-launch-4-new-IT-Ops-features-in-Jira-Service-Management/ba-p/2867947

@Matt Lane Hi, I expect the Ops Admin role to be available by end of Nov, or early Dec. Watch for Community posts, emails, and other channels announcing when it is officially available, we are planning them now. 

@Reinhard Kiesswetter Yes, you will move to the Jira mobile app. Just like on the desktop, we have moved all ops features from the Opsgenie mobile app into the Jira mobile app. Your agents will download the Jira app and continue to acknowledge alerts and do their work from the Jira app going forward. This article explains…

Hi @Natalya Ozhigova Do you mean the auto-enroll step? If so yes, auto-enroll just "copies" your Opsgenie data/configs into your bundled JSM in the background. You can continue using your bundled Opsgenie after auto-enroll is complete. The key dates you need to plan around to complete the move are: Read Only, and Opsgenie…

hi @Jessica You have it correct, let me elaborate. Auto-enable (auto migration as you called it) is a set time where we will "turn on" the transition process for customers. All this does is it begins to copy your Opsgenie data/configurations into your JSM instance. It does not delete your Opsgenie data or stop you from…

Hi @Alex Cerier I suggest reading this page and it's child pages before you start for an overview of what's different in JSM https://support.atlassian.com/jira-service-management-cloud/docs/set-up-operations-and-complete-your-shift-to-jira-service-management/ If you navigate to Settings > Products > Operations > Move from…

@Symeon Brown There are a couple of cases where it is not rolled out yet. If you use global escalations or schedules, or if you use the Opsgenie Teams API - both of these are planned to be live by end of Nov. @David Gallo @jesse.raposa Thanks for reaching out, we ran into an error in the transition tooling over the…

@Ken Young Hi, good idea. We have captured this as a suggestion and added to our short term backlog. You can follow the ticket here for more details on the timelines - JSDCLOUD-13757

Hi @Andrew Culver Navigate to Settings--> Products--> and look at Operations under the Jira Service Management heading It looks similar to this screenshot:

Great to hear that @Helen C And please leave your questions here as you get going. Also we're hosting an AMA on all things incident management on Aug 8th, you can register here 

Hi @Helen C In terms of deleting your Opsgenie test data, you will have to do that manually we don't have a way to delete the data for you

Hi @Mihaela Stanciu Navigate to Settings--> Products--> and look at Operations under the Jira Service Management heading It looks similar to this screenshot: The only reason you would not see it is if you use Global Escalations or Global On-call schedules - both of those Global level features are being brought over to JSM…

Hi @Rick Westbrock Welcome to JSM! Yes this session would still be valuable to you. We'll cover the logistics of moving over, but we will also cover the benefits of the new streamlined incident UI in JSM - and I think you might find this helpful and it could also surface your own questions that can be answered during the…

@Rodney D'Souza Try using the "Create and update issues against alerts created by integrations or other syncs” section of that document instead 

Hi everyone, I hope if you're reading this you have either been looking into moving your IT Ops work into the new streamlined incident experience in JSM, or maybe you have completed the move. Either way, I wanted to make sure you were all aware that we are hosting our next AMA on Aug 8th at 2 PM EST time. Please register…

Hi @Rodney D'Souza The Sync feature can create issues in a JSM project. It can actually create issues in any Jira project, including software projects. You would use the “Create and update issues against alerts created by integrations or other syncs” at the bottom of the Sync creation screen. There you can create multiple…

@Samyak Masulkar Ok, gotcha. The best way to get more detailed help here is to contact Support: https://support.atlassian.com/contact/#/ 

@Samyak Masulkar When you start the transition, we will automatically create a Jira project called "Opsgenie-migrated-Incidents" and copy all existing OG Incidents there. @Ken Young The sandbox will have access IF you don't have any Opsgenie teams created in it. If you delete your Opsgenie data (teams, chat integrations,…

@Brian Flanagan If you delete your Opsgenie teams, chat integrations, and any Opsgenie actions (automations) and configurations that should qualify you for the current release. Once that is done, our team can double check and then directly enable the streamlined UI on the back-end for foxen.atlassian.net. Send me an email…

@Brian Flanagan what is your Atlassian site name? I assume you are a Jira Service Management Cloud customer. If you have not added Opsgenie teams to your bundled Opsgenie account you have access today. But send me your site name and I can check.

@Dan W Here are the answers to your questions Is it possible to set up a standard maintenance window for all teams? - You can set a maintenance window for a integration or sync(to jsm/jsw). Depending on how these integrations are configured, at a team or site level, you can add it to the maintenance window of your choice.…

Hi everyone, A couple of people have asked for it, so sharing in the comments as well. We ran a AMA last week that was filled with great live questions from many of you + others - you can check it out in the link below:…

@Luke Collins Yes, here you go https://atlassian.zoom.us/rec/share/dxT4uqcHjaGe-vK4YkU4wxPIz3gWDbUfteBdGIO-R-uN9j2XM9sFqdU_08yhAiB6.3yXJ4RhV7ijEgViZ Passcode: v67K8&Y0

If you missed the AMA or you just found this page, you can watch it on-demand at the link below: https://atlassian.zoom.us/rec/share/dxT4uqcHjaGe-vK4YkU4wxPIz3gWDbUfteBdGIO-R-uN9j2XM9sFqdU_08yhAiB6.3yXJ4RhV7ijEgViZ Passcode: v67K8&Y0

@Andrew Fernando If you delete your Opsgenie teams, chat integrations, and any Opsgenie actions (automations) and configurations that should qualify you for the current release. Once that is done, our team can double check and then directly enable the streamlined UI on the back-end for your instance - just send back the…

@Tyler Cassar The new incident UI is live for all new JSM Cloud instances and it's available to any JSM Cloud customer who does not have Opsgenie teams, alerts, or incidents in their bundled Opsgenie account. If you are a JSM Cloud customer who has been using your bundled Opsgenie to create Opsgenie teams and do Ops work,…

@Andy Conley It sounds like you are using your bundled Opsgenie so you will have access to use the new tool we're creating to move all of Opsgenie into your JSM by the end of June. Emails and in-app communications are coming starting in June to notify you when your instance has access to start the move. 

@Markus , @Kenneth Fossum , @Austin Alejandro , @paul_creedy , @Paul Van Liew HI all, I wanted to make sure you all saw the latest community post on all things Incident Management in Jira Service Management. Check it out here and leave any comments and questions over there and I'll do my best to answer them. thank you