Discussions
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How do I populate additional fields in a ServiceNow Incident?
Opsgenie's out of the box integration with ServiceNow currently populates the short description, description, and assignment group of an Opsgenie-created, ServiceNow incident. A lot of folks ask how to customize the web service script to populate additional fields in the ServiceNow incident, so I thought I'd write it up…
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Routing Incoming Calls Based on Time of Day via Incoming Call Routing Integration
Goal This article discusses how to route incoming calls from an Incoming Call Integration in Opsgenie based on time of day. This is useful for users who may want calls coming in during certain hours to route to 1 escalation policy, and calls coming in during other hours to route to a different escalation policy. With…
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Alert Deduplication
A common question we get is, how does alert deduplication work? Here’s a little insight: Opsgenie de-duplicates alerts to reduce the number of alerts and prevent alert fatigue. Alerts are deduplicated using the “alias” field which is a user-defined unique identifier for open alerts. * Only one alert can be opened with a…
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Opsgenie Best Practices Wednesday - Notification Rules
Hi there, I’m Samir a Technical Support Engineer for Opsgenie. Just wanted to take a minute to welcome you to our Community Collection and share a tip for “Best Practices Wednesday,” each Wednesday a member of our team will share a best practice, tip, or trick with you. Here’s the first one! It might seem obvious but a…
