A common question we get is, how does alert deduplication work? Here’s a little insight:
Opsgenie de-duplicates alerts to reduce the number of alerts and prevent alert fatigue. Alerts are deduplicated using the “alias” field which is a user-defined unique identifier for open alerts.
- Only one alert can be opened with a single alias at any time.
- If an alert source tries to create a new alert when there is already an alert opened with that given alias, the count of the alert is increased instead of creating a new alert. For more information see our docs.
