Samir Atlassian Team

Hi All - we now have public feature suggestions for Opsgenie in jira.atlassian.com Here is the link to the suggestion to be able to integrate Opsgenie incidents with external systems (including webhook integration). https://jira.atlassian.com/browse/OPSGENIE-67

Hi All - thanks for your feedback and questions so far on these new limits. We will aim to update the community post with more detail on why the change was made and a FAQ section to clarify the questions that have come up... @Todd Minnella In the announcement above, when it says "Escalations per team" - does that refer to…

Hi @Jiri Pisk @Amos Shapira @Anthony Miller We do not have an update on this feature request, however we now have a public issue tracker for Opsgenie, so I've gone ahead and created the suggestion for an API for Central Notification Templates. You can vote for, and watch this request so you'll be notified of updates.…

Hi @Barry ! We don't have an update on this feature request at this time. However we now have public facing feature requests for Opsgenie, so you can vote for this feature request and watch it for updates here: https://jira.atlassian.com/browse/OPSGENIE-53 Thanks, Samir

Hi @Andrew Parker , Here is a link to the feature request where you can vote for it and watch it https://jira.atlassian.com/browse/OPSGENIE-391 Thanks, Samir

Hi @Robert Kuyler , This depends on which plan you are on. If you're on a standalone Opsgenie account on the free or Essentials plan, or if you're on a JSM-subordinate Opsgenie account on the jsmFree, or jsmStandard plans you wouldn't have access to "global integrations" in Opsgenie UI This means all integrations are added…

Hi @Howard Nedd , This question is posted in the Opsgenie community, but it sounds like it may be Statuspage related. If so - can you post this question in the Statuspage Community? Thanks, Samir

Hi @Peng Zhou ! On the Atlassian Marketplace there is a Jira and Google Calendar Integration This can be used to create calendar events from within a Jira issue, and keep them synced. Hope this helps! Thanks, Samir

Hi All! I'm Samir - I work on the Support team for Opsgenie at Atlassian. I first started using Jira when I joined Opsgenie in 2018, and have used it daily since for interacting with our development teams via feature requests, bugs, support escalations, etc.

@balajisk This means Opsgenie is trying to "Resolve" the JSM issue. When it does this, it makes an API request to list all transitions that will move the issue to a status of "Resolved". this error indicates that for this particular issue type in your JSM instance, there are no transitions available that will move the…

Hi @balajisk @Howard Nedd , JSM Standard plan has the features of Opsgenie Essentials plan, not standard. So Global and advanced integrations are not available on JSMStandard Opsgenie accounts, as well as several other features

Hi @balajisk , Yes, you need to generate an API token to use for authentication. You can do so according to this page: https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/

@Howard Nedd Yes that's correct, JSM plans do not get free stakeholders.

Hi @balajisk , Could you clarify which integration you are using between Opsgenie and JSM? We have a few options now. The most common one involves configuring a webhook in JSM to send the issues to Opsgenie? If so - you have a couple of options for setting it up so that only JSM incidents with priority = P1 will create…

Hi @Inthikab Thahir , Opsgenie is an modern on-call and alert management solution, but also serves as an Incident Management/ITSM tool. The power of Opsgenie is that it integrates with over 200+ monitoring, ticketing, and chat collaboration tools. So you can have alerts from your monitoring tools feed into Opsgenie, and…

Correct - Users with the "stakeholder" role can not receive sms notifications. Stakeholder role is only available on Enterprise plan, and they are free. So on Enterprise you can add as many stakeholders as you'd like and they do not consume a paid user license. They can only receive notifications of incidents (can't access…

Hi @Donald Chan , Stakeholders can be notified via email, or mobile app push notification. Let us know if you have anymore questions! Thanks, Samir

Hi @mustaqeem , Right now if an alert is de-duplicated, the alert fields (message, description, etc.) will not be updated. We do have a feature request for this that you can vote for and watch for updates: https://jira.atlassian.com/browse/OPSGENIE-241 Thanks, Samir

Hi @Joel Bradley , There isn't a way to create multiple resources in Opsgenie with a single API request. For creating integration alert actions, you need to send 1 request per action. I'm not sure what/how you're creating these requests via API, but you could write a script to loop through the list of actions to create,…

Hi @Donna Askew , Incoming Call alerts work a bit differently than other alerts in Opsgenie. They are "global" integrations which are not assigned to a team, and instead you specify which team/escalation/schedule/user the calls will be forwarded to via the forward call to field. This means when a call is answered, even if…

Hi @Lloyd Jones , There isn't currently a way to map bitbucket workspaces/repos to opsgenie services via API, but I've gone ahead and entered a feature request for this. Please let me know if you have anymore questions! Thanks, Samir

@Ricardo Cardoso D_ Oliveira Webhook or OEC, yes. The payload that Opsgenie sends through the webhook integration isn't configurable. I'm not sure if WhatsApp requires the payload to have a specific format, if so the webhook by itself may not work since you can't customize the payload that Opsgenie sends. In that case…

Hi @Gabriel Zanetti ! Opsgenie has a concept called alert de-duplication that is used to avoid creating multiple alerts for the same issue. Alert de-duplication occurs based on the alias field in Opsgenie. So if an alert is created with alias = "HostA", and another alert is created with that same alias, "HostA" (regardless…

Great, you're welcome Scott!

Hi @Scott Chapman , Opsgenie does not currently have a pre-built integration with Meraki, nor do we have a generic inbound webhook integration that can accept any request and create an alert. Each integration in Opsgenie is designed to handle a specific type of payload, and map the fields of that payload to the Opsgenie…

Hi @Ricardo Cardoso D_ Oliveira , Are you trying to have Opsgenie alerts be sent to WhatsApp? Or do you want to be able to create an alert in Opsgenie via WhatsApp? If the former, you could leverage our webhook integration which can send alerts outbound out of Opsgenie to a custom endpoint. The limitation with this is you…

Hi @Jiří Zárybnický , I think it would be best for you to contact Opsgenie support via support.atlassian.com for this question. That way we can take a closer look at how you configured the tags on the Zabbix side, and what we're seeing come into Opsgenie. If you don't want zabbix to send an additional tags field for each…

Hi @imemory , This page provides some more detail on GDPR compliance with Atlassian Cloud products. We also provide security questionnaires for each product which may address your concerns as well. Hope this helps, please let us know if you have further questions. Thanks, Samir

Hi @Nathan Ramella , If you're on an Opsgenie Standalone plan, then you would need to be on the Standard or Enterprise plan in order to have access to the Service API. If you're on a JSM plan (JSM includes an Opsgenie subscription), you would need to be on the JSM premium or Enterprise plan to have access to the Service…