Sergei Gridnevskii Rising Star

JSON to update the field I need to set a field a custom field in Jira issue. This field has Insight type and is a single selection. I tried to search community and Insight documentation but they are outdated and misleading, so this is what I found. In the end I will show you the way to find answers yourself. Field:…

Is there a way to select a Team in Alert using Jira Service Management integration and custom field in original service request? I can configure a separate web hook for each team but it looks like an overkill for me. I have about 10 teams in OpsGenie and want a customer to select a team when he creates a Jira Service…

Hi Team, I am using an Assets Object Type (say Buckets) with no unique keys. It contains objects for different departments of the company. Name is the name of the object, also I have a Department attribute. Lets say I have 5 objects for Department Sales with names Name Department ------- --------------- Word Sales Excel…

Could you please send me an example of a rule to set an Insight field after issue creation? I have a text field containing a name of an employee User Also I have an Insight custom field Employee When I create an issue I want Jira to find an object in Employees table which name equals to User value. In terms of IQL it looks…

Hi Team, I am getting HTTP 405 when I try to perform a REST API call to cloud Insight. Could you please show me what I am doing wrong? curl -i --request POST \ --url 'https://api.atlassian.com/jsm/insight/workspace/eeeeee-eeee-eeee-eeee-eeeeeeeee/v1/icon/68' \ --user 's.gridnevskii@fxpro.com:eeeeeeeeeeeeeeeeee' \ --header…

Does anyone know how to hide this advertisement forever? It keeps showing on each Jira screen and hides important controls

Hi there, I have a strange effect when trying to use smart value for an issue in Link issue action. If match returns only one issue - I get an error issue not found If match returns 2 issues, it works as a charm. Could you please help me with the smart value? {{comment.body.match("([A-Z]+-\d+)")}}

I am using Automation for Jira to request information using a web request. It returns a JSON that is in fact not really useful: {latest=2022-05-03T15:16:30+00:00, employees={598={id=598, action=Inserted, lastChanged=2022-05-02T18:19:51+00:00}, 602={id=602, action=Inserted, lastChanged=2022-05-02T18:19:51+00:00},…

My colleague asked me to add Gannt chart to his project. I found BigPicture plugin that is used by other teams and created a box for him. Now I sit and watch how bigpicture adds Auto bottom up value to some custom field that cannot be switched off to 12 000 issues, 95% of them are closed decades ago. It already took a…

I have a customer (employee) who needed access to Confluence. I created a profile with the same email in Jira administration page and added Confluence to the profile. However employee complained that he lost access to Service Desk portal. I went back to Service Desk project page and looked into organization that this…

We have about 10 service desk projects for various purposes inside of organization. We use customer accounts for employees who are not part of Service Desk Team. A typical customer may have access to 5-6 projects. When an employee leaves our company we should quickly remove all access. It is especially important because we…

We have Jira Cloud and when I open an existing Service Desk request I can add organization to Shared with field. Is there a way to add Shared with field on New request portal screen?

I could not find any information whether REST API is available for Insight cloud. I need to add comments to Insight object from Automation for Jira. The reason for that is that I need to link Jira ticket and Insight object so that it will be possible to find out who created Insight object and why.

I have a rule that clones an issue and I need to separate versions. For that I have to store first and last version names to variable. How can I do this? I tried {{issue.fixVersions}}{{name}}.substringBefore(",") {{issue.fixVersions.name}}{{^last}}{{/}} This does not work. Any ideas?

We have two products that are quite similar but still need to be tested separately. When we have a task or a bug developer adds both product versions to Fix Versions field in Jira. However QA needs to test both versions separately and they asked me to clone the issue when it moves to Ready for Test step. So I created a…

I have a CSV that does not have a column Name (which is a label for an object type). However I have a column Email which is unique for this object type. Is it possible to map CSV records to objects using Email instead of Name? Also there can be several objects with same Name, I have no idea how would import behave in such…

We have many issues that were completed 100+ days ago but they are still shown in Advanced Roadmaps. I checked documentation and found out that Advanced Roadmaps refers to a different field — the Status category change date — to define completed issues. What should be the Status so that the issue is excluded? Also please…

Is there any legal way to disable certain fields in Fields configuration? I am talking about these ones: Baseline Start Date Baseline End Date Restrict to I have a simple software project where I disabled all fields but Summary, Description, Attachments and Links. I tried to disable these 3 but they still show up in Field…

Developers tend to create as many custom fields as possible in each project they create. Sooner or later Jira Admin will find himself in situation where there are hundreds of custom fields and Jira GUI starts being slow for issue views. Moreover filtering issues becomes harder because there could be dozens of columns for…

I have a Service Desk project which is not involved in any development (e.g. buy me a new chair). However there is an annoying development panel on each issue view. I tried to follow an advice to give permission to no one to development tools in this project, but the panel is still there. Is there a way to turn it off for…

I have a Jira Service Desk project with a couple of dozens customers who also are licensed Jira users and are involved in many other Jira projects. For this particular project my manager asked me to limit the list of those who can access project portal to 5 customers. However I have no option to remove other 19 from the…

I am the main Jira administrator for a cloud Jira and my collegue from another department created new project for his needs. When he asks me to fix something in project I cannot do that - Jira says that this project cannot be found. However I know for sure that it exists and I saw issues on collegues' PC. He cannot add me…

How can I remove an agent from Jira that was registered using SSO? I do not see him in users list in Jira Administration. However he can be selected as a user in issue fields, e.g. Reporter.

Please give me a couple of advises on how Smart Graph works. I created a KB article with labels severity, user and login. However when I type user in summary of a new service desk request, article is not displayed. If I type severity, article is shown. I think the main difference is that Smart Graph used KB title and label…