Discussions
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Getting insights from your Jira Data Center instance from Support Zip files
Hello Atlassian Community, I'm Thiago Masutti, a Premier Support Engineer at Atlassian. I assist customers with our on-premise products like Jira and Confluence. At Atlassian, our developers dedicate significant effort to creating tools that empower support engineers to provide exceptional service to our customers. One…
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Quickly gain insights about common Java problems from Jira Support Zip files
Hello Atlassian Community. Thiago Masutti here from the Atlassian Premier Support team. Running a Java-based product, such as Jira, that serves thousands of users is inherently prone to incidents. In such cases, swiftly identifying the root cause is crucial for resolution.Java-related issues can lead to significant…
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Using Automation for Jira to create notifications about changes on project configuration
Hello Atlassian Community. I'm Thiago Masutti and I work as a Premier Support at Atlassian helping Atlassian administrators with our on-prem products such as Jira and Confluence. Working with product support we often get inquires about something that may not be an out-of-the-box feature of the product. On these cases we…
