Jaime Capitel Community Champion

Imagine discovering that over 63% of your support tickets require more than two handovers before resolution, or that 89% of cases are closed with a secondary end state. Many teams believe their Jira workflows are optimized, but is your team really as efficient as you think? Hidden bottlenecks and process variations often…

Shared Estimations, a new app for estimating agile work, is coming to Jira Cloud! Your team is busy. Blocking out an hour for an estimation meeting can break everyone's focus. With Shared Estimations, you don't have to. The estimation owner can simply send a link of the work items that need estimations to the team's chat,…

Having a robust process for deactivating inactive users is more important than ever. Server customers are locked in their current tiers, and Data Center is becoming a premium option. In this guide we will look at: * What are the different goals for deactivating users * What are the typical infrastructure requirements of on…

As an editor with many years using Microsoft Word and some time collaborating live with Google Docs, there are two features that I miss very hardly on Confluence: * The first is the ability to comment while editing. If I'm writing for a team, I want to be able to communicate my thoughts to my colleagues as I go. I find…

Introducing PDF Embed for Confluence PDF files are a natural piece of your documentation. Unfortunately, the native capabilities make the navigation clunky and difficult in your Atlassian host application. A great way to make a Confluence user happy would be to provide an easy and quick pdf app. One that integrates with…

Confluence is messy by nature. When your instance reaches thousands of pages and hundreds of results for your pages, your users may have a hard time finding what they need. Analytics are an invaluable help to make sure that you improve the performance of your Confluence Cloud instance and prioritize your maintenance…

Introducing Microsoft Power BI Embed for Confluence We are happy to announce that we have just launched Microsoft PowerBI Embed for Confluence, an integration that makes it much easier to share reports and data with your entire company. When you embed Power BI in Confluence Cloud, you bridge the gap between data and…

A new app has arrived to the marketplace to create a seamless experience for Confluence users at organizations that are using monday.com. monday.com for Confluence embeds monday.com boards into Confluence Cloud pages to break silos and keep everyone on the same page about the progress of… whatever it is you’re managing…

Introducing Smartsheet for Confluence We are happy to announce that we have just launched Smartsheet for Confluence, an integration that embeds the full customization and automation powerhouse of Smartsheet into Confluence Cloud: * Smartsheet content can be embedded to inform stakeholders and keep everyone on the same…

Tech vs Sales (or Jira vs HubSpot): the classic SaaS turf wars In one of my last jobs, I worked as the first product marketer for a young and promising startup. I was very excited at the challenge of defining the function, and envisioned myself talking to customers, pitching to analysts, researching competitors, coming up…

Beerry McLager, one of our most experienced IPA developers, volunteered to help out local juices during Oktoberfest – he knows it’s a stressful season! To make sure that his IPA pipelines were not left unattended while he’s away, he set up an automatic reassignment to his colleague Hopper. Now he’s back to tell us…

Let’s stop meetings with more asynchronous video messages Note: This article has been reviewed to include feedback from the Community. Video messaging are, after all, not a panacea. We’re still sitting in Zoom meetings all the time and it has to stop. We must start using Atlassian tools to proactively cut down on meetings.…

Hi! I'm Jaime Capitel and I'm part of the marketing team at resolution, a Gold Marketplace Partner. I'm currently involved in a project to better understand how Jira Service Management is used to drive customer conversations. Specifically, I’m looking at what video tools are used, and how they are pulled into the workflow.…

Do you know how your employees feel about their tools? What do IT professionals expect from their workplace? How can you make them feel excited every day about their job? What can you do to increase their sense of accomplishment and diminish their frustration so they don’t look for career opportunities elsewhere? Having…

AWS is the most popular option for hosting Data Center Atlassian applications in the cloud. If you’ve ever attended an Atlassian Summit (and paid any attention to Data Center migration content), chances are you have encountered one or two talks covering the journey to Amazon Web Services. Like this one Atlassian even…

Hi, I keep seeing the "request language" in JSM, and I'm not exactly what it does. I have tried to find documentation, but the only thing I can find is this: https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/#request-language. I'm a bit confused just by looking at the first sentence: "By default, responses…

We’re introducing some improvements in Out of the Office Assistant for Jira Cloud that give users better information about absent users and also allows to work more autonomously within a team. Let’s look at each of the improvements separately. As a project lead, I want to assign delegate owners for team members who will be…

HubSpot is a powerful source of information for the people who make decisions in your organization. But it’s not always easy to get HubSpot contact, deal, and company data into Confluence Cloud. That’s where our new integration with Hubspot comes in! With this integration you can quickly move all your important HubSpot CRM…

Many have their favorites. Okta. Azure AD. Auth0. It'd be nice to roll out a single vendor across the entire org. A centralized identity infrastructure is in the wishlist for many enterprises, but it’s often times unreachable. In very simple terms, I like to say that reality is stubborn — and technology even more. What are…

Introducing a new Zoom Confluence integration! A new Zoom Confluence integration makes it incredibly easy to publish recordings with your larger team. With Zoom Recording Embed for Confluence you can: * Embed recordings using the recording link * Embed any recording in your account * Create chapters to highlight the key…

Introducing InVision Embed for Confluence We are happy to announce that we have just launched InVision Embed for Confluence, an integration that fully embeds the popular design collaboration app into Confluence: * Designers can expand the reach of their work, sharing prototypes on Confluence Cloud * Team members can…

Typeform for Confluence We have just launched Typeform for Confluence, a seamless integration that allows beautiful polling and survey reports in Confluence, without a single line of code. With this new app for Confluence cloud, it’s possible to: * Publish Typeform surveys for Confluence users * Publish survey results…

Launching Miro embed for Confluence We are happy to announce that we have launched miro Embed for Confluence in the Atlassian Marketplace, an integration that makes Confluence into the home for the visual collaboration of all product teams. This app focuses on improving some of the problems of the existing integration…

We are happy to announce we have just released a new member of the API Token authentication family! Now you can enjoy advanced API token management also in Bitbucket Server and Data Center. But I thought that Bitbucket already had personal access tokens! Yes, indeed. Bitbucket ships with personal access tokens so that…

Problem statement Most Atlassian Data Center installations are hosted on AWS. That gives the option to enable the Amazon’s Application Load Balancers (ALBs) you're already using for distributing traffic among nodes to also handle authentication. There are mainly 2 advantages to this approach. * First, it shields the…

Shortly before Team 21, Atlassian announced the support for multiple Identity Providers in Data Center SSO. It’s a big, relevant announcement many enterprise customers had been waiting for. In large companies with multiple branches, mergers, acquisitions, and all sorts of convoluted infrastructures, a single IdP is…

Add an integration to your Jira and monday.com stack Jira and monday.com are two of the strongest competitors in the task & work management space. In some companies, different teams use each for a different purpose. Indeed, making one of the tools mandatory is not always the best approach. It’s often more convenient to use…