Jaime Capitel Community Champion

Add an integration to your Jira and monday.com stack Jira and monday.com are two of the strongest competitors in the task & work management space. In some companies, different teams use each for a different purpose. Indeed, making one of the tools mandatory is not always the best approach. It’s often more convenient to use…

SurveyMonkey for Confluence We are happy to announce that we have just launched SurveyMonkey for Confluence, an integration that makes it much easier to gather cross-functional feedback and share and curate insights generated with SurveyMonkey polls. With this new app for Confluence cloud, it’s possible to: * Publish forms…

Is excellent support at a global scale even possible? The standard of excellent customer service keeps moving upwards. You certainly need an agile, ITSM compliant platform like Jira Service Management (formerly known as Jira Service Desk), but there’s many other factors. Problems must be solved within minutes without going…

When I submitted my application to enter the Community Leader program, I had no idea that it would be approved on the last day of the year. That makes 2021 my Atlassian Community year. Here are my resolutions: * Spend time in the Community, every day. I know this is something a lot of leaders already do, but it's something…

¡Buenos días a todos! En resolution, mi empresa, hace algo más de un año que lanzamos una app para JSM cloud que traduce el contenido de los tickets y todos los mensajes entre agentes y clientes: translate tickets for Jira Service Management. Tenemos algunos clientes que lo utilizan por ejemplo para poder atender los…

Less and less companies are enforcing password expiration dates these days. Instead, 2FA is increasingly more popular. This is very easy to setup with Access if you’re on Cloud, but not obvious for on-prem. There are basically two approaches that you can take if you want to add second factor authentication to Jira,…

A super brief history of Language Translations for Jira Service Desk Sometimes we get tickets in Japanese or Russian. Unfortunately, as cool and diverse as our support team is, those languages are not in their mix. To eliminate these type of language barriers for global support teams we recently developed Language…

Atlassian ranks project attributes as the third most important factor impacting performance in the category of data. It’s not surprising, since project attributes are precisely the rules used to manage issues, and there’s so many things you can decide. Below is an infographic of the configuration of screens and schemes…

Have you ever been worried that scripts and API connections to external sources can compromise the integrity of your Jira and Confluence databases? Are you managing access of hundreds or thousands of users to Server or Data Center instances? If that’s the case, then you know how busy the API can get. We have built scopes…

Creating enterprise connections to Confluence Confluence is a great platform to publish knowledge you want your employees to quickly find and respond to. This usually includes employee guides, product documentation, Help Center articles. It has the potential to include also company KPIs, team and personal OKRs, and similar…

The end of enterprise infrastructure as we know it It's July 2020, and in many countries around the globe the pandemic lockdown has disappeared, or has been eased. In many other countries, numbers are still surging. We're wise enough to know that there will be more outbreaks and new lockdowns; offices will not be crowded…

What is Single Logout (SLO) Do you always close your session in Jira when you've finished tracking your work? I seriously doubt it. Most users regularly forget to log out of their applications when they're done using them, and Atlassian tools are certainly no exception. In single sign-on environments, that can be…

Humankind believes in the impossible: clean energy, the cure for lethal diseases, the secret of longevity... And we use science to constantly redefine what can be done. It’s rare for such different endeavors to coexist under the same roof, but somewhere near the Alps, these and many other dreams of human progress are…

The daunting task of catering Jira to Project Managers There’s no question that Jira has become the standard collaborative work management tool for software developers. That’s a great thing for team productivity, but many project managers are visibly unhappy with Jira: as anybody who hasn’t hidden underground for the last…

Kill the monster of chaos with the rules of Governance Over time, every Jira instance accumulates data, configuration settings and administration decisions that grow old and outdated. A well-defined governance model is required to prevent information entropy from speeding up and killing performance, and sometimes this…

I'm considering taking the certification to become a Confluence Admin, but it's a path not many consultants at my organization have done, so I'd like to ask here. How long did it take for you to study for the certification? How many of you were heavy Confluence Admins, and how many of you were simply Confluence power…

Watch single projects Starting with Profields 6.5 for Jira Server and Data Center, users who watch a project will receive an e-mail highlighting the project custom field that has changed, the old value and the current value. Here’s how it looks: Follow multiple projects with subscriptions Of course, many users can be…

Throughout 2019 Profields is making Jira projects even more accessible, easy to share and to follow. This is an important move precisely because customers use Profields to store a huge amount of knowledge: our users want not only to actively find that information when they look for it, but also to be alerted whenever…

Profields is an amazing tool to expand Jira's core capabilities into the realm of project management, as I've already explained somewhere else in the community. Although less known, benefits also extend to system administration. In this article, I'm going to cover three different scenarios where administrating projects in…

My team manages a number of trello boards, and we are considering either moving everything to Jira or integrating part of what we have with Jira using a two-way synchronization. A growing pain for us is that trello boards are strictly self-contained: you can't filter or have any visibility across them. And persuading…