Jack Brickey Expert

The way this works with Jira service management is that the customer should be provided a link to the document. Now if you’re experiencing this only with PDF I would ask if the user is seeing a link at all and just unable to open it or what exactly?

As Bill indicated it seems that the PROD project does not exist or has been archived.

The way I do this in classic is as follows * don’t add customers until ready to go live * hide all request types from portal now I’m not familiar with the intricacies of NG so unsure if the above applies precisely.

The dashboard gadgets are associated with filters. You can setup a subscription for any/all of the individual filters. You can set when it will run and who will receive. The other option is to use Automation but I would only go there I’d you have some specific conditions or you need to send to emails that are non-Jira…

If you have issues doing so let me know and I can perform the task.

You can certainly use Automation for creating an issue in a different project upon creation of issue. Have you attempted this as yet? Here is some documentation on Automation if you are as yet familiar - automation-for-jira . basically... trigger - issue created condition - as needed to ensure the action only happens when…

In NG you simply toggle Sprint off under project settings > Features.

You can’t delete but you can edit by clicking on the ellipses and delete/replace all of the content.

?

Well that isn’t actually the case of late. Certainly it is a safe means of ensuring a comment. However, as a test, give this a try. Create an issue by whatever means you like. Then in your mail client create and email with the JSM project email as the “To” and in the subject put the issue key, e.g. “abc-123 this is a test…

I don’t understand but it seems you simply wish to share your private/company info in a public forum? if there is something I can assist with please let me know.

Again, I don’t see how this can work. What happens when you have more than one RP? Anyway you might play around with {{issue.request participant}} to see if you can get there. It seems to me the team needs to move to where they open a ticket via the app and change the Reporter.

It seems you created a board and it is not associated with the project you expected? There are only two ways this could happen. Either you choose the wrong project when creating the board or it is a bug. I recommend that you delete the board and then add again and ensure the desired project is chosen. If this doesn’t get…

Hi @jayeshk1 , first just to be clear the Community is not Atlassian Support so we cannot access your instance and you really should not share your SEN or personal email here. With that said, is this Jira or JSM? If JSM are you speaking of Issuetype or Request type?

Sorry you had such a bad experience gdgd. However, I think you will find the vast majority of folks on this forum are fans of the Atlassian products and IMO for good reasons.

You have a few options of what you can add to your Customer notifications. Go to project settings > customer notifications. Find the notifications that you wish to change and click edit. You can click on the Variable drop down and insert various fields.

You might reach out to Atlassian Support directly.

Hi @minsun_kim , components are not yet available in NG. See this suggestion JSWCLOUD-17601 You could consider adding a custom field. 

Any Cc users should be added as RP automatically if sharing is configured as mentioned.

Check your comment rule to see if you have it set to not perform duplicate action. 

This should happen by default if you have sharing enabled. for example...

you have indicated Cloud/Free but you are also saying 8.15.0 which is a Server version. However, Server is no longer being sold.

I have not attempted this but would not see how that would work. The Request Participant field is a multi-user-picker field where as the Reporter is a single user-picker field. can you explain the UC for pulling reporter from the RP field?

True. If you wish to use a board you can create a full featured Kanban board and set to your profile as the location rather than the project and add a shortcut in the sidebar of the project.

just as you would for software projects. Here is a quick guide... * project settings * workflows * add workflow (existing, create one from scratch, copy and edit) * associate the new WF to one or more Issuetype overview-of-jira-cloud-workflows 

Hi @Randall Newman , you will note that while the workflows are titled “Copy...” they are in fact Active. As such you cannot delete them. A workflow must first be disassociated with any Issuetype before it can be removed. Once you disassociate with any issuetypes the WF will appear under the Inactive section. p.s., when…

Please note that I do not work for Atlassian. I am a customer of Atlassian. this forum is a place for users to support each other and share experiences. I found this article for you in case it might help. If you wish to speak to Atlassian directly please consider opening a support…

Have you looked at the 2-d gadget I recommended?

Not sure I understand. The solution I offered doesn’t require excel. The gadget would give you the number of issues closed by assignee for the previous month. If desired you could create a filter and associated gadget for each month. There isn’t anything manual here beyond creating the filters and building the gadget. 

You can’t do this with a PF. You would need some from of automation addon or scripting addon. Unless server has some new means I’m unaware of.