Issues go to two projects

Question

Hi!

For my IT service, I have 2 projects one of which we run the service desk off then another for payment.

Is there any way that if a customer opens a request on the service desk it makes an issue in the payments. Also, bonus points if moving it on the payments can update on the service desk status.

Jack Brickey · Answer

You can certainly use Automation for creating an issue in a different project upon creation of issue. Have you attempted this as yet? Here is some documentation on Automation if you are as yet familiar - automation-for-jira .

basically...

trigger - issue created

condition - as needed to ensure the action only happens when desired

action - create issue

if you get stuck JLMK.