configured auto-generate ticket in Jira portal using email

Question

Support entitlement number
We have configured auto-generate ticket in Jira portal using email
We have configured issue type "support" in mail handler but a received ticket is issue type "other"
When we create an issue manually working issue type support, But the received email issue type is other.
We need to setup issue type support in all generated ticket by email.
Could you please check the query why the issue type status was not changed in our Jira portal?
contact email:itteam@brainteclabs.com

Jack Brickey · Answer

If you have issues doing so let me know and I can perform the task.

Jack Brickey · Answer

You can’t delete but you can edit by clicking on the ellipses and delete/replace all of the content.

jayeshk1 · Answer

Could you suggest how to delete the above message?