Jack Brickey Expert

one idea.... create a filter e.g. project = myproject and resolutiondate >= startofmonth("-1") and resolutiondate < startofmonth. This will allow you to look at the previous months metrics. use this on the 2-dimensional gadget and set the y-axis to assignee and maybe the x-axis to status. downsides: * not a month by month…

So I create a project and I create Request types that present unique forms to my customer via the Portal. I also add an email channel that customers can use to submit requests. Here is the most current doc for admins when setting up a JSM project. Maybe if you provided some screenshots I might be able to assist further.

please checkout the addon options in the Marketplace - salesforce-jira 

all of my JSM projects are basically ticketing systems. Note I do use Opsgenie but it is a separate app in my case. I suspect that your instance has OG integrated as that is how it is for all new instances. 

i'm still a bit puzzled as I do not see this option under any project in my instance. I suspect this is either a Next-gen project or maybe specific to an ITSM project template. Regardless I am not familiar with this w/ any of my projects. I did find this article…

Hi Phil, where are you trying to add a Service and what service?

no you do not. As Alexis indicated, if you have site admin permissions, just go to the User management > JSM page, find the user and revoke access. Don't delete them.

have you indeed verified that "5" is the last page here? can you click on the right arrow or is it greyed out? TBH I don't have 5 pages worth of orgs so cannot confirm if I see it.

@Mike Wilkins , i suggest opening a new question for this as I suspect your situation is different and a new question will drive new eyes on your specific issue.

not OOTB. You can consider an addon app, e.g. JMEH or others. Check the Marketplace

the issues that are displayed on a board are governed by the board's filter (assuming Classic project). Go to the board settings (ellipses in upper right) and look at General and inspect the filter.

thanks for sharing Robert. That is interesting. Given Atlassian is GDPR compliant I would like to get their perspective on this. If this is a requirement I would think they would build in easy methods (configuration) to take care of this.

Hi Jovin, welcome to the Community. What icon are you referring to exactly? I don't use Mac mail but in outlook for Mac I see the following which represents the individual avatar. An individual can change their avatar. Letters are default for the name.

Go to admin > user management and search for users with JSM product access. You must have Jira admin permissions not just project permissions. 

Would you not want to only delete issues that were closed by adding ...AND statuscategory != done? TBH I don’t understand how this addresses GDPR and IMO deleting issues is a bad idea altogether but then I don’t live in your world 😜

Looking a bit closer it seems that the filter is a single project but to be sure click on the edit filter query and see what is there.

Disclaimer, I’m not using road maps at the moment. However, my guess is that your board is spanning multiple projects. This isn’t supported with roadmaps, it is meant for a single project. Check your boards filter to see if this might be the case.

Hi @Ar Ma , what documentation are you using? This is pretty straightforward. You simply set up a custom email address if desired under project settings/email requests. When a customer sends an email to the specified email address an issue will be created and they will be notified of that creation assuming you have…

The issue most likely is that the users that are copied are replying to the original email and not to the email response from Jira. For a reply to be a comment on the existing issue the subject needs to contain the issue key.

This is supported in Jira Premium edition.

I think the answer will depend on the details of each automation rule. The question I would first answer is “what automations are being triggered on Sunday and why?” Then you can attack the issue more completely. For example if you have daily rule running then you can change that to not run on Sundays. If the rule is…

Correct, JQL is a query not a formula function nor should it be. There are other solutions for this, e.g. Automation, export to excel, several addons, etc.

You could leverage Automation for the issue piece. A rule could run daily and search for issues and then they could be removed. The users is more of a manual action, at least OOTB. However, I don’t use Access so maybe there is something there that would allow you to achieve your goal. If not there are addons that might be…

You might also check the Marketplace as there are quite a few addons but I don’t have any direct experience here.

Hi @programmator , I suspect this is not the case. Rather I suspect you do not have the other automation rule configured to allow it to execute via another automation rule. When you create a rule there is a checkbox for this. Please check that.

I’m confused. Are you saying that you want the issues to clear from a single board. Basically if you don’t want issues shown in the board then you need to ensure the filter that defines the board excludes the issues you don’t wish to see. 

If you move them to Done (last column) and use Release they will disappear. If you don’t want to release then edit the board sub-filter to move some issue off board. 

this would not be possible. you could export to excel and share that if you liked.

you can use automation. here is an example of something I am doing using Comment but you can do similar with {{issue.description}}...

Hi Ricki, welcome to the Community. For the most part this is a subjective thing. However, let me share my thoughts. First I am not a fan of moving an issue from development to test unless the testing is being done by the developer (unit testing). If it is a QA function being done by another person then I prefer to have a…