Daniel Ebers Expert

Hi Vladimir, is it only a notification or an issue that you have created yourself which is missing? In that case you would have to set "Notify me" in "My Changes"-settings from "Preferences". (more details here: https://confluence.atlassian.com/jiracorecloud/managing-your-user-profile-765593632.html) If this is not the…

Hi venkat, this is actually a hot topic and need careful consideration. I searched for the page which answers most of the critical questions (https://confluence.atlassian.com/cloud/compare-atlassian-cloud-vs-server-744721664.html). I hope this helps you to guide the way for a first gathering. When speaking of efforts is…

Hi Koen, welcome to Atlassian Community! From what I understood you are tasked with either a migration job and/or integration question. I could not determine per 100% what exactly is the case. In case it is some kind of migration you are looking to do you would have to check if data from the old system can be exported to…

Hi, 'To Do', 'In Progress' and 'Done' are status categories. The specific statuses are mapped to one of them. There was a suggestion to add more categories to statuses which has been closed. https://jira.atlassian.com/browse/JRASERVER-36241 Atlassian won't implement new status categories. There might be some Apps in Market…

Hi Fabio, welcome to Atlassian Community! Using a database for all of the three applications is possible when referring to using the same host. Access for all application to one database is quite unusual and I would not recommend to do so. You would get plenty of tables within one database and no easy overview which table…

Hi, I have checked the Workload Pie Chart. While you can additionally choose between "Current Estimate" and "Original Estimate" (apart from Time Spent) I could not find an option to hide "Time Spent" values explicitly. Maybe there is a different App out there which you could evaluate and maybe use from Marketplace…

It is, indeed, a bit hard to say without having a deeper look into log files. An important log file is atlassian-jira.log - you can find it in your JIRA_HOME/log directory. To check if the process is running you could use the top, htop or ps command. It is hard to say if there is something critical missing for your…

Hi and welcome to Atlassian Community, there is a excellent explanation about agents from glossar. Please also reference to Bamboo documentation for tons of further helpful documentation and guidance. Explanation on agents: https://confluence.atlassian.com/bamboo/agent-289277442.html Cheers, Daniel

Hi and welcome to the Atlassian Community! If I get it right you are basically trying to revert the configuration like it was previously. One possibility why the application assumes there is no database would be that the permissions of dbconfig.xml got messed up somehow or the configuration was changed during the tests and…

Hi and welcome to Atlassian Community! Documentation can be found from Atlassian's website (https://confluence.atlassian.com/adminjiraserver/upgrading-jira-applications-938846936.html) Please kindly check if this answers your questions. I found especially checklist and upgrade steps section helpful when gathering…

Hi and welcome to Atlassian Community! Upgrading is not a trivial task and plenty of reasons could be responsible that the application now does not start. Have you checked from log files? Without the knowledge of the specific error from log files and your deployment it is hardly possible to state where the problem…

Hi, welcome to Atlassian Community! As a default when an App is installed it is available to all Jira projects you created. Some Apps can be restricted to a subset of your Jira projects - but this is something the App vendor (the programmer of the App) decides. I'd recommend you to see the App vendor if there is some…

Hi Martin, you need a valid login session which is the case, like you said, when you are logged in and then using the link. Even if it would be possible to authenticate via using credentials in the HTML page I'd recommend not to do so. It could be risky from a security point of view. An alternative, probably not the best…

Hi Ali, thinking of the requirement one approach comes to my mind which you could test if you are on Jira Service Desk (Server). For Cloud there might be several other Apps out there (Jira Toolkit seems not being available to Jira Cloud). My approach is to use Jira Toolkit You can find it here:…

Hi Girish, this is indeed a interesting question as of the amount of data to be copied over. I came across a few cases where the following plan promised success: * Copy over huge directories (presumable attachments, logs (if needed) from site A to site b) - rsync is a good tool for this job! * Shutdown the application…

Hi Robert, welcome to the Atlassian Community! Setting the Base URL in General Configuration is the right place and from what you wrote it should be fine. In case there is a reverse proxy involved in your deployment a little more adjustment might be needed. Please refer to the following article which might be of help:…

That is, indeed, a complex topic overall and can be a bit overwhelming when starting off the ground. I'd recommend you to start with documentation and to do the first steps with Jira. Community is always here to help in case of specific questions. Please find documentation, in case your implementation is on-premise, here:…

The error 500 is a quite generic one. It could be related to a database issue but just from getting this error it is hard to say if the query you executed on the database is of help or not. The log files of Jira (atlassian-jira.log) will guide your way to trouble shoot the error. Without knowledge of the contents of log…

Hi David, yes, this is possible using the other or other App from Marketplace. With basic functionality of Jira it might not be possible or somewhat complicated. For a similar use case I use Jira Workflow Toolbox: Please find it here on marketplace:…

Hi Simon, welcome to the Atlassian Community! You should succeed by "watching" a page - or a space. Please refer to https://confluence.atlassian.com/doc/watch-pages-spaces-and-blogs-139579.html if this meets your needs. Cheers, Daniel

The use of Components is only the start base. As soon as using them you can work with filters, dashboards or (when using Jira Software) even a Kanban Board if you want to. By doing so you will not see other issues of application B (if your JQL queries/filters in place are crafted properly). Please see…

A first step to figure out what went wrong would probably be to have a look at the log file that was generated when the blank page issue occurred. Unfortunately, it is not easy to say what the case it without having a look on the log files. Cheers, Daniel

Hi Sebastien. as soon as all possibilities on Jira's server end are ruled out it might make sense to check the user's mail client configuration. I have encountered some cases where users had spam filter settings or sorting rules in place (the sorting rule might affect a special notification but not another, based on the…

Users need to have the "Resolve Issue" permission to set the Fix Version. Please double check using Permission Helper. Apart from that the field needs to be on the screen (the "where is my field?" function will help for that specific case). Cheers, Daniel

From what I can see your instance is running on the integrated H2 database. I am not sure if upgrades using that database are possible without any friction. From documentation it is advisable to switch to a supported database (f.e. PostgreSQL in a supported version). Cheers, Daniel

Hi Sven-Peter, did Jira run on the host you are referring to already in the past or is this a new setup? Is this a test environment or a production instance of Jira? There might be set a lock (.jira-home.lock) which can occur if your application crashes. In that case you should get to the bottom of the case and find out…

Hi! Welcome to the community! It looks like there are a few things sum up. If the issue can be moved to "To Do" depends on your specific workflow. It might also worth a look if the workflow is configured correctly (per best practice). From what I understood from your description it had the status "Won't do" but did not…

Did you also update the notification scheme and the workflow as well? I am not sure about the part with "Subject.vm/HTML.vm/Text.vm" as you want to define a new velocity template for a custom event if I understood it correctly. If this is true you'd need a new velocity template, for example "report.vm" (please feel free to…

There are two directories which are often referenced when administering Jira * Jira installation directory * Jira Home directory From what I could find out from Atlassian Community the path for the Jira Installation directory is "C:\Program Files\Atlassian\JIRA" and "C:\Program Files\Atlassian\Application Data\JIRA" is…

By adding JVM memory in some cases the situation gets even worse. I know it's tempting by some kind of logic to say: one wants to have a application that is running fast - so let's add memory - but performance tuning is not that easy. There are many points to consider and, maybe, the slowdown is only some kind of…