Daniel Ebers Expert

The data that is to be imported must be written to database by the application. Also the Lucene index has to be updated as well - so that you are able to search for your newly created issues by the CSV import. Depending on your setup (hardware, memory, CPU, JVM settings, ...) it can slow down your instance what users could…

I am not sure for the notification part but it it possible so see new users from 'Audit Log'. Maybe this is a first approach to see the new users. As far as I understood as soon you recognize any new user you would put them to several groups. Cheers, Daniel

In case all the e-mails in the mailbox, which is to be queried by the specific Mail Handler, don't contain any errors you might be affected from what is described here: https://jira.atlassian.com/browse/JRASERVER-41918 Of course, there is some chance that there is still a mail loop in the mailbox - which we cannot state…

Hi Christian, did you insert all the required velocity code from article 4.) of the link you provided (chapter: "Edit the velocity template / Html format" to your velocity template? Did you also make sure that the proper Customfield ID is selected by 'customfield_id' and the template is referenced in the 'issuecreated.vm'?…

The option "External System Import" needs an account with Jira administrator global permission as stated in the documentation (please find further information here: https://confluence.atlassian.com/adminjiraserver0713/importing-data-from-csv-964983825.html#ImportingdatafromCSV-howRunningtheCSVfileimportwizard) and cannot…

While I basically understand the goal there come a few disadvantages with in, from my point of view. Maybe somebody else can say something to a possible technical implementation. - Users that are watcher: let's assume users are watcher on one or more Issues but are away from work for more than 30 days. Due to the…

Common setups I know use the developer license which comes valid for the same timeframe the commercial license is valid. As this only changes one time a year I do not have any advise for automated pull of licenses from my.atlassian.com. I remember that there is an API for Marketplace but there seems not to be anything…

I am not sure for the question of a fix. Here just the info that in many cases you can skip the SmartScreen warning with the "More Info" link on many cases. Microsoft states "in case you know what you are doing" but I assume that it is just true for that case :-) Cheers, Daniel

Starting off here you could do some further actions based on ScriptRunner (please see here for further documentation: https://scriptrunner.adaptavist.com/5.6.15/jira/recipes/workflow/validators/validate-attachments-links-in-transition.html). Cheers, Daniel

Depending on how you manage projects you could use agile project management, splitting up projects to Epics, Stories, Tasks, Sub-Tasks. (Please find more useful information on this topic here: https://www.atlassian.com/agile/project-management). Apart from that you can setup workflows according to your needs - no matter if…

For this requirement some kind of interaction with REST API might be needed. For a similar request we used information from this knowledge base article: https://confluence.atlassian.com/jirakb/how-to-retrieve-application-license-details-or-set-the-license-via-private-rest-api-in-jira-7+-934728265.html I hope it helps.…

Hi Oleg, it's hard to say while we do not know any details about your infrastructure - but the error message suggests some relation to the database. Which database type and which version is currently installed on your server? Cheers, Daniel

Hi Aira, if I understoof it correctly the objective is to prevent one or more group(s)/role(s) to see issues having a special Issue Type, for example "Issue Type B". Out of the box this is not possible as the Issue Security Level applies to all Issue Types in a projects - but not just a specific one. In that case a few…

There are several options to accomplish this but some of them are a bit complicated. For example, you could export the affected issues into a CSV file and update existing issues using this file. You also could export the field's data using a (self-coded) script via REST API access and re-import it to the desired fields.…

Hi David, welcome to the community! What you describe is a workflow. Specifically, the bullet points you are listed are steps in a workflow. I'd recommend you to go through the documentation of workflows and if there are open questions afterwards feel free to come back to the Community, a lot of friendly people are here to…

I found some hints that several restrictions apply. Maybe you find the following link useful. Basically from the output you provided I would state that the process went through. https://community.atlassian.com/t5/Jira-questions/Import-csv-into-Next-Gen-project/qaq-p/959565 Cheers, Daniel

I remembered a suggestion which might come close. Unfortunately I could not determine if there is some kind of progress on it lately. https://jira.atlassian.com/browse/JSDCLOUD-4286 Cheers, Daniel

"Function Team" for example is a custom field. Custom fields can be configured by a Jira Administrator. Please find further useful information here: https://confluence.atlassian.com/adminjiraserver074/configuring-a-custom-field-881683554.html Some fields like "Resolution", for example, are not Custom fields. They exist in…

Hi Melissa, just to be on the safe side I would check in that case if there are any workflow conditions/validators defined for the admin group they were in before. Please also see documentation for further information: https://confluence.atlassian.com/adminjiracloud/advanced-workflow-configuration-776636620.html The Jira…

Hi Manuela, I understand the requirement from a perspective where users are to be differentiated between internal/external staff and/or customers. I remember one case where we also checked which options are possible. Did you notice the feature request in https://jira.atlassian.com/browse/JRASERVER-11541 ? Unfortunately it…

Hi Narendra, those fields do not have a numeric ID but a special naming convention. The easiest option from what I read is to query the API using: {Jira base URL}/rest/api/3/field Cheers, Daniel

Hi David, you mentioned the relevant parts that you need to consider when writing a script that clones your production environment and adapts several settings afterwards - making it a "test system"/"non-production"-environment. There are a few steps worth considering additionally, like you said, disabling the sending of…

Hi Dave, watcher = johndoe worked out fine for me. I hope it helps. Cheers, Daniel

Hi Olya, in that case the updated timestamp is really affected - like you say. I had a positive result using Adaptavist ScriptRunner (Built-In Scripts / Fix Resolutions). There might be other Apps around that I don't have tested so far. Without an App there is no way to my knowledge to update the resolutions without…

A few tips on this, maybe one of it fixes the problem that the EDIT button still appears: * double check the spelling * make sure it is applied to a status explicitly - it won't work that way when applied to a transition * make sure the workflow is published after the change Cheers, Daniel

Hi Sulman, in that case debugging is a complicated task - as the Community has not the chance to take a look at configuration or logfiles. So here a few things to consider. Did your notification schemes change? Check notification schemes carefully. Double check with notification helper. Is the mail server reachable, up and…

You can change the language in your profile. Please make sure you are logged in to confluence. * Click on your avatar. * Click on "Profile". * Click on "Settings". * Click the "Edit" button. * Choose the desired language from "Language". * Click on "Submit". Please find many useful information here:…

Hi @Joerg Mueller-Kindt the agenda for February 27th sounds very interesting (and relevant to me) - unfortunately I won't be able to attend this time :-/ Do you know (yet) if this will be a recorded session for the "Atlassian Community Berlin Brandenburg" Youtube-Channel like the recent ones? Would be awesome! Thanks for…

Your requirements looks related to a suggestion filed some years ago (https://jira.atlassian.com/browse/JRASERVER-2639). Unfortunately it was closed meanwhile (feature will not be implemented). A hidden field could be a solution but you have to consider carefully if it causes some confusion when there are too many around.…

Hi Yuri, that's a hot topic and I see regular discussions on this. Thanks for your thoughts - basically you named many important tools like filters and dashboards - they should provide you a thorough insight of what is going on. Same time it reads that this doesn't suffice anymore, information are overwhelming. I am sure…