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Installing Jira on Linux and simply nothing appears on localhost:8080

Sam_fdmg93

I have been following this guide: https://confluence.atlassian.com/adminjiraserver/installing-jira-applications-on-linux-938846841.html

and no matter what I try, no matter where I look, absolutely nothing appears on localhost:8080. I'm trying to install Jira on an AWS EC2 (I've tried t2.micro, t3.small, t3.medium), but all I get is the attached image. Annotation 2020-03-16 121725.png Can someone please help?

Accepted answers

Sam_fdmg93

I found out what happened. I was using AWS and the security group was only configured to only traffic into port 22. When I opened the other ports, I was able to see Jira in the web browser.

All comments

Bastian Stehmann

Hi @Sam ,

Did you check that the process is running?

And could you check the logs , if there are some messages that might help.

Sam_fdmg93

I should mention I'm new to Linux; how would I check that the process is running?

The attached image is what I see when I check the logs:

Annotation 2020-03-13 141925.png

Sam_fdmg93

Also, I'm trying to install Jira Software 7.8.2, if that makes a difference.

Sam_fdmg93

The strangest part is that I don't get any error messags, but still nothing appears. I don't know where else to look for error messages; which directories would recommend starting with?

Daniel Ebers

It is, indeed, a bit hard to say without having a deeper look into log files.

An important log file is atlassian-jira.log - you can find it in your JIRA_HOME/log directory.

To check if the process is running you could use the top, htop or ps command.

It is hard to say if there is something critical missing for your installation without a deeper look into the system.
I'd recommend also to check with the netstat command (netstat -tuan should be a proper start) to see if the port 8080 is really not opened - or if there is just a firewall rule blocking access.

Cheers,
Daniel

Daniel Ebers

If Jira was never up I would not worry about a missing dbconfig.xml - it would have been created in the next step, through Setup Wizard (which you cannot reach currently via browser if I got you right).

Here is some more documentation about connection to the database - which not necessarily is the current culprit.
https://confluence.atlassian.com/adminjiraserver/connecting-jira-applications-to-a-database-938846850.html

Cheers,
Daniel

Sam_fdmg93

Thank you for sending that, Daniel! I noticed that MySQL 8 wasn't listed in the article you provided; does that mean that MySQL 8 isn't completely compatible with Jira?

Sam_fdmg93

I found out what happened. I was using AWS and the security group was only configured to only traffic into port 22. When I opened the other ports, I was able to see Jira in the web browser.

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