Daniel Ebers Expert

Hi @Jason Jebakumar probably this Article also comes in handy: Tips for Passing ACP-600 Certification the First Time https://community.atlassian.com/t5/Training-Certification/Tips-for-Passing-ACP-600-Certification-the-First-Time/td-p/1078179#M444 Best of luck for your exam! Regards, Daniel

Hi @Clint John Cabunilas 1) When I'm in the Backlog view, Jira automatically uses the first column on the board, which in our case specifically is a status applicable only to Subtasks types Yes, but by selecting "Configure Board" > "Columns" you can adjust that so the column is "mapped" to a different status of your…

Using Automation you could post a comment or send an email given the assumption your agents tend to forget to post an update into a request. Automation is free in Jira Cloud and you will find many examples from: https://www.atlassian.com/software/jira/automation-template-library Assuming you have set up SLA and also use…

Hi @Angelika Bell from what I understood this is referred by documentation in: https://support.atlassian.com/organization-administration/docs/how-many-instances-of-a-product-does-my-organization-need/ From what I understood when having multiple instances user management can be splitted. Regards, Daniel

Welcome! In case you want to learn something about the products as well I always recommend to check what is available from Atlassian Training (https://training.atlassian.com/free-training-catalog) - you will find resources which are partially even free of charge to boost your knowledge. In case you want to start small you…

Welcome @Thomas Lee good to have you here! Some days passed now since your 1st day :) I'd like to share some getting started information, hopefully you will enjoy it!

Hi @Prabhu Chilukuri also from Nic there is a very useful answer to that question (which I regularly like to refer people to as it answers why there is no simple solution to that, usually): * Identifying app usage in Jira and Confluence…

Hi @neha_branch for some context - I believe this matches to the often referred long-standing Suggestion "ID-240". * Ability to merge Atlassian accounts to a single account with secondary emails https://jira.atlassian.com/browse/ID-240 Please feel free to upvote to further signalize it's significance. Like Tomáš stated and…

Hi afrank@oregoncf.org in a very similar asking there came a proposal up to use Automation rules. Doing so the goal could be reached but it implies that a request is closed when mailed in - assuming the proposal is valid for your team, please have a look for that specific idea:…

Hi @Joey Alain I remember from two bug reports which are referring to such encounter: * Clicking on the Summary of a child issue will copy the value to its parent when navigating back trough the breadcrumb https://jira.atlassian.com/browse/JRACLOUD-76050 * Summary of the Parent issue is overwritten with the summary of the…

Hello @Angelica Hernandez remembering a similar case we had some weeks ago there is no other way than to duplicate the data. The reason is that "Organisation" field is not usable in Jira Software - there was the idea back then to copy data from Organisation to a temporary field for further use in Jira Software. From my…

Hi Diane, for a better understanding - could you please kindly confirm you are following Approach 1) or Approach 2) according to the linked information? https://confluence.atlassian.com/jirakb/jira-service-management-issue-sharing-962968441.html Regards, Daniel

Hi @Lara Krefski it looks this is a feature which is already rolled out to some Cloud sites but not to all. Another user posted an interesting screenshot where one can see how this looks like: https://community.atlassian.com/t5/Jira-Software-questions/New-Jira-issue-view-Comment-from-anywhere-and-New-Sorting/qaq-p/1633913…

The query in proposal 1 does not look right to me, neither do some of the above you posted. It would need to look like this: project = project AND status = Submitted OR project = otherproject AND status = Closed ORDER BY key ASC When you want to filter for issues in a project having status Submitted but for status Closed…

It is reachable from: https://yoursitename.atlassian.net/secure/admin/SDConfiguration.jspa If this does not change anything and also appears with a different mail address I would be clueless and this somehow sounds like a bug?!

Could you please share your settings? Please compare with them I mentioned earlier. Is this happening with other mail senders also or just with the one you showed in screenshot?

I see, I tested your scenario as in 1.) but it added now a comment. Is there anything visible from processing logs? https://YourSiteName.atlassian.net/jira/servicedesk/projects/YOURPROJECT/settings/email Customer permissions in my example are: Service project access: Anyone on the web (without logging in) Customer sharing:…

That's a good question, I cannot say for sure - from what I read from Community many uses Automation and I am not aware of the specifications of Apps available to you. Automation Lite is free but not all features are included.

The function "requirementsWithDefects" seem to originate from a testing App - but according to your saying it could work like this, assuming I understood you correctly. type = story AND status = Resolved AND issueFunction in linkedIssuesOf("type=bug AND resolution is NOT EMPTY") Will get you stories which are in status…

Welcome to the Community!

From Automation library there are some very good examples which you could inspect if they suit your needs. https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/140671 From the description "Auto close parent issue when all sub-tasks are done (sync)" it could be what you are after.

Hi @Gold if the answers match specifically what you are asking will depend on how the data really should be structured. Jira is so flexible one could mean X but the other could understand Y, lot of implementation are also biased by someone's experience, or, better said best practise. I'll try it for your question 1): Given…

Hi @neil_matillano I can see this topic is frustrating. While the linked solutions seem to have worked for some users in on-oprem (Jira Service Desk, Server) it looks that on Cloud the option is just not available. Testing on my cloud instance I was not able to deactivate it either. Regards, Daniel

If I understand you correctly you expect the story also going to status "done" as soon as the last sub-task is put to done. This is nothing that would happen out-of-the-box and you refer to a workflow where you might have seen it. I believe, somebody inserted some logic there (or in an Automation rule) :) In case you want…

I suspect this Suggestion to be a match - https://jira.atlassian.com/browse/JSDCLOUD-2373 It seems to me for non-registered customers (which I understood this is the case in your configuration) Jira Service Management is not able to match the incoming mail to the open request.

So do I understand it correctly you want to have the story issue creation automated including the sub-task creation - then there should be a check when the mark of 10 hours is passed and given that the story alongside with the sub-task will be closed? Could you please explain what is behind this requirement - this could…

Please supply a screenshot of what appears when clicking on "Columns" instead of "Swimlanes". There you can see if you have any unmapped statuses.

Hi @thrilos07 according to your requirement: Right now I am trying a workaround, where if 2 sub-tasks are set to done another 2 subtasks are getting created inside of the same issue I was able to build a rule in my Jira Cloud which meets your requirement. It is tested and it works - probably there is a more elegant way,…

Every time this question comes up in Community (every now and then it is the case) there are reports that JQL is not capable of doing so and some users experiment with this SQL extension: https://marketplace.atlassian.com/apps/1213501/sql-jql-driver-transform-jql-into-sql?hosting=server&tab=overview I cannot advise on…

Given the assumption you use two custom fields (or are willing to do so) you can do maths on those two fields using Apps from Marketplace. In an earlier requirement we calculated, for example, a Duration (how long is the issue in a specific status of the workflow) by a simple calculation on two fields. In a different…