Elifcan Cakmak Expert

Hello, Your code returns the difference as days between two date fields. When you run the code it returns an integer. However your script field uses date time as a searcher. That's why your code cannot cast this number to your script field. If you change your script field's searcher to free text searcher or number searcher…

Hello, I have never personally used an add-on for this purpose but I found these two that could help. First one seems to do what you need. Second one, I'm not so sure but people recommended before. https://marketplace.atlassian.com/apps/1217971/apwide-file-field?hosting=server&tab=overview…

There should be an accept button right next to where you vote but I can't show you exactly :)

Hello you are welcome :) Can you accept the answer so that other people who are looking for this can easily see the answer? Thanks and have a nice day.

Hello, The reason you cannot do this on bulk change screen (multiple issue editing) is that Jira cannot understand which issue you want to link with which issue on that screen. Linking has two sides, for example one that is blocked and one that blocks the other issue. Bulk change cannot set these for you. Instead you need…

Hello, You can use jql statements on your scripts. Such as: def appuser = authenticationContext.getLoggedInUser() jqlSearch = "category = test and labels = test" def issues = null SearchService.ParseResult parseResult = searchService.parseQuery(appuser, jqlSearch) if (parseResult.isValid()) { def searchResult =…

Hello, I believe without any additional add-ons, there is no default or easy way to do this. Maybe you can use below solution. If your developers comment on the issues that they logged on time, you can use these comments to search for issues. For example if they comment development or review on the comment section of the…

Hello, As far as I understand you need a custom attachment field. It is not possible to add custom attachment fields by default in Jira. You can use additional add-ons or write your own plugin in order to do that. Regards.

You're welcome :) After you try it out, if it works for you, could you kindly accept the answer so that other people also see it is the solution? Thank you.

Hello, you are very welcome :) Could you kindly accept the answer so that everyone else could see it is the solution? Thanks.

Wouldn't it transition every issue that has CLONE substring in its summary in the project rather than only that issue's clones? Because there is nothing to check if it's the clone of the issue that you transition. As far as I understand fast track transition checks for that condition and apply the action and that's all. If…

Hello, As I understand this is Jira not Jira Service Desk, correct? Can you check your project's notification scheme? Issue Updated notification should have groups or users on it, maybe it is empty that's why no mail is sent. Regards,

Hello, Can you try like this: project = "XXX" AND (issueFunction in hasLinks("is blocked by") OR issueFunction in hasLinks("required by") OR issueFunction in hasLinks("is depended on by")) It should work. Regards,

Hi, As @Sloan N_ B_ suggested below, you can use watchers feature of Jira. Check out this blog post about watchers and mentions. If you want your TL and PM to get notification every time the issue is updated you can use watchers. If you want them to get one time notification you can use mentions.…

I think that would be much harder. You need to fetch all the linked issues and check their summaries in a loop. Instead of that, you can check with a jql in a groovy script that if the issue has cloned issues and if the list is not empty, fast track the transition. Something like this: def jqlSearch = '(issueFunction in…

Hello, I think it may be because of the usage of getInwardLinks. For getOutwardLinks you use source issue id for issue.getId() but for getInwardLinks you should be using destination issue id. https://docs.atlassian.com/software/jira/docs/api/7.1.4/com/atlassian/jira/issue/link/IssueLinkManager.html I'm not sure how to…

Hello, There is a ticket opened about this and apparently they decided they won't solve. https://jira.atlassian.com/browse/JRASERVER-62316 However someone offered a workaround in the comments section below:…

Hello, Jira does not offer a default solution to this. But you can implement a custom script. First you can check your active user count from your db with the sql provided here: https://confluence.atlassian.com/jirakb/how-to-get-a-list-of-active-users-counting-towards-the-jira-application-license-278695452.html Then you…

Hello, You cannot assign one issue to multiple assignees. It is an impossible thing to do in Jira. Because this is against the principle of how Jira operates. If you assign one issue to multiple people, the responsibility of the issue will be vague and not clear. That's why you cannot do it. However if it's very crucial,…

Hello, You can achieve this by not putting the Field -2 and Field -3 customfields on your screens. Customfields don't need to be on the screen in order to update them via postfunction. Even if they are not on the screens (which means they will be hidden from your users), copy field value postfunction will run and update…

Hello @Denny, I would really appreciate if you could mark the answer as accepted. Thanks.

Hello, I thought I answered this, sorry for the delay. Your public email comments configuration is "Only allow customers and agents to comment via email". Can you check if the person sending the mail is a customer? You can see it on your project's configuration page's Customers area. Maybe user is not a customer and that's…

Hello We are using cloud Jira too and as far as I know cloud Jira is always the latest version. That's why I though issue view should be the same. Can you check you Jira cloud version and attach a screenshot of how your issue view looks? Regards

Hello, You can still do that by clicking on the three dots next to the subtask. Regards,

Hello, Which jira version do you use? They enabled project admins to edit the workflows to an extent after jira version 7.3. You can check the document. But there are some limitations such as workflow should not be used in other projects.…

Hello, It seems like for this project, on one of the workflows "Reopen Issue" transition does not exist, like it says on the error message. Can you check your workflows that uses statuses Closed, Done or Resolved and make sure this transition exists? Regards,

Hello, As far as I know, you need to enable email requests on your service desk project. https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html After that you can receive requests via email and new mails are added to the requests as comments. Regards,

Hello, I'm not sure that works at all, since it says specifically on the info "for date fields use these formats". There is no indication that this format would work on JSU documentation either.…

Hello, If I understand correctly, your customers open a ticket on your service desk and before RMA approval, you want to get additional information from customer. Is that correct? If you want to get additional info after RMA approval, you can adjust the position of status and that should work. You can create a workflow…

Hi, what is the exact error? Did you try to create the link from jira? edit: I saw the screenshot now, let me check. Can you try to check your bamboo logs to see the exact error message? (catalina.out logs)