Walter Buggenhout Community Champion

Yes. There is an ongoing incident apparently. You can check Atlassian's status page and subscribe to the incident for updates. Hope this helps!

Oops, just after I typed the above reply, I checked the second best option: seeing if there is a known incident with Atlassian. And apparently that is the case: We are investigating reports of intermittent errors for Atlassian, Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket,…

Hi @Shari Fitz-Patrick, To be able to see a list of users in any user field, you need to have the browse users global permission. That permission is granted via group membership. Depending on how users and groups are managed in your site (manually in Jira, via Atlassian Access and a connection to an external identity…

Hi @Nikky Gleeson and welcome to the Community! It seems that the context of your custom field is restricted. You should be able to share the fields context (which contains the available options and default value by project and/or issue type) with your new project as well. To do so, navigate to Jira Settings > Issues >…

Hi @Anil Bhide , You seem to have all the things to keep in mind in your question. There is no right or wrong, here. From my experience, it makes it easier to manage if you have your initiatives in a separate Jira project (Atlassian recently added a template called top level planning with that in mind). As you mention,…

Hi @Hizkeel Khan, As @Bill Sheboy mentions, I am not aware of any smart values to retrieve a board name. However, you seem to be over-complicating things here when it comes to the sprint related information. Since you use sprint created as the trigger for your rule, you can use that sprint to collect related information…

Hi @Wendy Roy and welcome to the Community! The pages you see in project pages in Jira are normally indeed coming from a linked space that is actually in Confluence. From that perspective, trying to get access to Confluence and that specific space is a good starting point. From what you describe, everything seems to…

Hi @Ivan Andrieiev , In your last screenshot, you have added a JQL with a very broad scope: issuetype = task This filter will retrieve every single task in your project and create a task whenever it finds a task. If you just want to create a single task, you have already specified that in your automation rule. So just…

Hi @Lewis Tanguhwar, I am missing an essential piece of information in your story. How cool it may seem to be able to connect to 1.000 unlicensed users, I am quite sure these 1.000 users will not be collaborating on fixing the incident. I cannot imagine how a large incident call with 100s of people or even more might be…

Hi @Edward Micciulli, In general, tickets are displayed in dashboard gadgets because they match the criteria specified in a filter linked to that gadget. There are several ways to return a list of open issues (and, consequently, filter out done issues). That may be using status, status category or resolution. The most…

Hi @Utsav Basak, To bring issues into your plan, they must be part of at least one of your plan's issue sources. When you created your plan, you selected one/more boards, filters or projects to pull in the issues into your plan's timeline. Any issues that are not included in those sources can't be in your plan. Simply put,…

Hi @Carmen Saavedra , I can see them nicely. If warnings have been toggled of in your plan, you should be able to verify and (re)activate the display from the warnings panel in your plan. Just locate and click the warnings button and enable Show warnings: Hope this helps!

Hi @Martin Kysílka and welcome to the Community! From the tags you added to your question, I am assuming that your question is about changing the default language of the portal for your customers. If so, this support article lists the most important things to keep in mind. In short, the built-in language packages will…

Hi @Gayane Astvatsatryan and welcome to the Community! Statuses between issues only update automatically if there is some automation doing this. There are several ways to set this up, but most commonly, automations like these are defined with rules, that you will most likely find in your project settings. In the project…

Hi @Mehran Ahmadi, You would need to upload the file from the global automation rules view. Hit the ... button near the top right of the screen and select Import from the menu there. After selecting the file, you will be asked to map the rule to the right project, owner, etc. Hope this helps! 

Hi @Frank Robb and welcome to the community! Apart from the fact that your JQL statement could be simpler, I don't see any major errors there. Just try to simplify to something like this: Project = ITSM and "Assignment Group" = "Service Desk" AND created > startOfDay() AND resolution = unresolved ORDER BY created DESC The…

Hi @Amir Noseri and welcome to the Community! R stands for the number of required hours you expect someone to work in the current period (week or month). This is determined by that person's work schedule, combined with the holiday schedule he/she is assigned to. The pink color does indeed represent a non-working day or…

Hi @Justin Gong, review changes - as you rightfully describe - is committing the changes your made in your plan to the issues in Jira. Every change in a plan is not visible in the issues anywhere else in Jira until you actually push them through. You can see a very clear example of that when you create an issue in your…

Hi @Blazej Borucki , When you reassess your server scripts in light of a migration to cloud, you may want to consider looking into the built in automation functions. Many of the things you scripted on server can quite easily be set up differently there. Hope this helps!

Here in the online community, yes, Ocean Devotion and Likes for Trees are amongst my favorites as well. Its those times when it feels like a small effort has a bigger impact and brings people together around something they all believe in. I was happy and lucky enough to attend a couple of events this year: Team '23 was a…

Hi @Allie Emrich and welcome to the Community! I am not using the plugin and so I am not sure how it calculates the score and/or what type of custom fields it may be using. When looking for a workaround in cases like this, I usually refer to automation as your go to toolkit. Define a custom field of a type that is…

Hi @Karthik, This is very likely happening because the tickets on your board have been added to sprints from other boards. You can see the assignment of an issue to a sprint in the sprint field on each issue. As soon as a sprint is present on an issue, that sprint is also displayed on the backlog view of any board the…

Hi @Kajal Mittal , Bulk change does not let you copy data from another field. But you can do this with automation. As it happens, I just answered a similar question in this thread recently. Hope this helps!

Hi @Mavi and welcome to the Community! Your observation is correct: the basic timeline that comes with a board only works for a single project. If you set up a board from a board filter with multiple projects, you need an advanced timeline to visualise the timeline. In that case, it is best that you disable the timeline…

Hi @Vamshidhar Gangu and welcome to the Community! I don't know how you are trying to add projects to the board, but it should be possible to create a filter across your projects first and then use that as a source for your board. Step by step: * Navigate to Filters > View all issues * Create a search to fetch all issues…

Hi @Carly Mojica, You are seeing progress in days because this is the estimation method defined in your plan settings. In plan settings, on the scheduling page, you will now see days selected. By updating this to story points, you will be able to see progress in story points in this view. It does require working is scrum,…

Hi @Katia Smiles , that shouldn't be too difficult. I would recommend setting up an automation rule with a scheduled trigger. The schedule is not so important, but it lets you add a JQL filter, where all issues returned by the filter will be processed. Your filter should be something like this: "Custom Description" is…

There is a very important piece of information missing in your description. Each board has a board filter (this determines which issues are displayed on the board) and a column mapping (this defines the columns issues in a certain status appear in). Please check these and - if you can't figure out what is removing items…

The choose fields to set option lets you select all the fields you are going to fill out in the newly created issue. They then appear one below the other, where you can decide what value they should get. You can choose to hardcode the values or copy them from elsewhere. On a side note; if your original question was…

What to do next is in the blue rectangle on your screenshot. This is where you can find show fields on the issue create screen: To delete fields on the screen, yet again: locate the screen from project settings > issues > screens. Open the screen design in the same way as you did when you first added the fields. And then…