francis

I've seen it and installed it immediately on our JIRA.It is great, including the configuration capability. very cool.

in Change background color of comment field Comment by francis November 2015

Yes - that would be a start - for instance red border when it is a comment for all users, green border when it is restricted.In a later phase one can imagine that each level has a different border color / background / image configurable through the admin

in Change background color of comment field Comment by francis November 2015

Check out https://jira.atlassian.com/browse/JSD-270 There are 210 votes and a huge number of comments on this one. Francis

in Sharing Service Desk Issues Between Customers Comment by francis November 2014

Using basic authentication allows you to create remote links but only in the context of the user which is used to authenticate the application link, which is not what we want. Ondemand is therefore no option anymore, and Atlassian is phasing out enterprise hosting, so we will have to look elsewhere. grmbl

in ondemand - jira - application link Comment by francis September 2012

The grid configuration validation check will test the gd.query sql by adding 'limit 1' to the query string and run it. Could you send this case to support dot tge at idalko dot com, so that we can further track the issue with our JIRA ? Thanks, Francis

in Initializing rows using the iDalko table grid editor Comment by francis March 2016

Hi Max, When creating an issue, the issue id is still tbd. Therefore you can't use it at that moment. Could you try to reload the grid (using the reload button on the grid toolbar) once that the issue is created and see what gives Francis

in Initializing rows using the iDalko table grid editor Comment by francis March 2016

Hello Anthony, I missed your comment - sorry about that. How relevant is it to further the discussion ? Francis

in Initializing rows using the iDalko table grid editor Comment by francis March 2016

gd.query.ds is used to specify on what data source the query should run.https://wiki.idalko.com/x/64Lggd.query is used to specify the query itselfhttps://wiki.idalko.com/x/zoLgSo your grid configuration should look likegd.query.ds = jiragd.query = select cfo.customvalue ...(When pretty formatting a query make sure you use…

in Initializing rows using the iDalko table grid editor Comment by francis September 2015

Hi Anthony - given the limited formatting capabilities of a comment, I'm adding a reply to your last remark here ... This can be done by configuring gd.query to retrieve the selected values. An example query (here specific for mysql) would look like following snippet - with 10070 the customfield id gd.query = SELECT…

in Initializing rows using the iDalko table grid editor Comment by francis September 2015

Hello Anthony, Check out the inline parameters page https://wiki.idalko.com/display/TGPD/inline+parameters+method You can write a query like ...gd.query = select a, b, c, d from myTable where e = {currentuser:id}... ...col.mylist.type = listcol.mylist.query = select a, b, c from myTable where e = {customfield:10401}...…

in Initializing rows using the iDalko table grid editor Comment by francis September 2015

Found the answer in the documentation - these 'to be created pages' are called 'undefined pages' and managing them is dead simple https://confluence.atlassian.com/display/DOC/Managing+Undefined+Pages?src=search

in List all 'to be created' pages Comment by francis August 2013

Hi Jim, I raised an issue on our JIRA to further track down this request https://support.idalko.com/browse/IGRID-3043 Francis

in Explanation for Warning everytime access a table Comment by francis August 2014

Hello Ilva - the root cause for this problem can be completely different than the one from Zeynep. Could you raise a support ticket on our jira by sending an email to support.tge@idalko.com ?

in Internal Server Error Table Grid Editor Comment by francis November 2015

Got it - I replied.

in Internal Server Error Table Grid Editor Comment by francis July 2015

Hi Zeynep, I have seen your message on slideshare - but for some reason email gods are not with us. Could you raise an issue on our issue tracker directly at https://support.idalko.com/servicedesk/customer/portal/5 Thanks, Francis

in Internal Server Error Table Grid Editor Comment by francis July 2015

That's bad news. I tried it (on 5.2.2) and it did convert 2400+ users correctly, but this was on a test machine. I'm wondering what would happen when we do the production upgrade.

in Migrate users from one directory to another ... documentation Comment by francis February 2013

Indeed, 3.13 is a challenge. It might depend on the use case and what information needs to be exchanged. Exalate can support it, but it would require the development of a new connector.

in Hello, can someone let me know whether it is possible to connect two Jira from two different companies and is a automatic update possible? Comment by francis January 2017

I agree with Nic. The best integration of Service Desk with JIRA server is when installed on the same JIRA. Still - In some cases you want to separate out both instances (ie for security reasons and so on). If you would consider such approach, there are a number of commercial add-ons which provide the capability to…

in What version of Jira is compatible with Jira Service Desk cloud? Comment by francis February 2017

There are different solutions on the marketplace - check following query https://marketplace.atlassian.com/search?q=issue+synchronisation We are the team behind Exalate (which is one of these solutions) https://marketplace.atlassian.com/plugins/com.exalate.jiranode/server/overview It fully covers your use case, and we are…

in Passing tickets from JIRA Service Desk standalone app to JIRA. Comment by francis November 2016

We resolved in another way (not with FormNG). Now that you bring up the contacts - I'm wondering if Adaptavist is tracking plugin specific questions on AAC ? AAC is much more efficient than any direct support channel as other people would benefit from their answers.

in Sending mails from confluence to JIRA are ignored (as they are considered bulk) Comment by francis February 2014

Yes - it is set to rendered

in using macros inside user macros Comment by francis January 2015

Hello Eldon, There are different solutions on the marketplace - check following query https://marketplace.atlassian.com/search?q=issue+synchronisation We are the team behind Exalate (which is one of these solutions) https://marketplace.atlassian.com/plugins/com.exalate.jiranode/server/overview It fully covers your use…

in Connect Client's JIRA to Our JIRA Comment by francis February 2017

And Exalate is another serious offer * Supports Cloud to Cloud synchronisation (next to Server/Cloud and Server/Server) * Doesn't require a standalone server More information can be found at * Marketplace listing * Documentation site Francis

in How to sync issues between multiple JIRA Cloud instances Comment by francis December 2016

Is there a way to have the gantt-chart plugin show epics and their contained stories ?

in Documentation for gantt chart plugin Comment by francis August 2013

Hello Soumia - how did you restore the data on the new JIRA server ? Francis

in table grid field is empty after project import Comment by francis October 2016

We are using sonar to do this type of static code analysis. There are great plugins to integrate sonar with the atlassian tools. Check here https://marketplace.atlassian.com/plugins/com.avainit.bamboo.bamboo_sonar

in Bamboo using lint Comment by francis December 2012

It is pretty straightforward to specify what information can be sent over using exalate. It has the concept of a data filter where you can detail out what labels can be sent. This data filter is actually a groovy script which is used to setup the message that will be sent over to 'the other side' This groovy script can…

in How can a limited set of issue labels be synced between two JIRA's Comment by francis December 2016

I bumped also into this one. The reason is that there is some incompatibility between Chrome/Firefox and the latest version of java (7u11). There is a lot of discussions on this topic in various forums. I solved it by downgrading to java6u38 - (32bit for Chrome), which can be found…

in Attach Screenshot option has Java running but not loading Comment by francis January 2013

No - not yet.

in Is it possible to show the search relevance in the search results Comment by francis July 2012

You can use standard JIRA functionality for this type of reports. For instance * The average age report https://confluence.atlassian.com/display/JIRA/Average+Age+Report * The average age gadget https://confluence.atlassian.com/display/JIRA/Adding+the+Average+Age+Gadget Hope this helps, Francis

in I need to know that how long time did u spend to time for solved the issue, Comment by francis November 2014

francis Atlassian Partner

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