Fabio Racobaldo [Catworkx] Community Champion

Hi @Francois Turcotte , that is the issue. You need to create the user first then add it as customer to your project. Hope this helps, Fabio

Hi @Donna Grare , please read this guide in order to create a local group with JIRA ( https://confluence.atlassian.com/adminjiraserver/view-create-or-delete-a-group-938847038.html ). After doing that you can add your user to your group and go ahead with other tasks. Fabio

Hi @Rebecca Wiley , please mark my answer as accepted in order to make this question solved ;)

Hi @Rebecca Wiley , to reactivate an user, you'll need to access http://admin.atlassian.com. Then from there, find the Manage accounts section, search for user account, click on Edit options and, from there, you'll be able to activate. Fabio

Hi @Sutton, Andrew , usually an Epic is an high level feature that should be implemented through multiple stories associated. This is a common approach for the Agile methodology. Please take a look to this article that could help you on that https://www.atlassian.com/agile/project-management/epics-stories-themes Hope this…

Hi @Rebecca Wiley , please, could you (or a Jira administrator with access to User Management) check if the customer is active? Usually I get this error when the user is inactive. Hope this helps, Fabio

Hi @Donna Grare , you need to provide application access to your employee (https://confluence.atlassian.com/confeval/other-atlassian-evaluator-resources/managing-application-access) and provide just "Browse Project" permission on all your projects. Hope this helps, Fabio

Hi @no , I don't figure out what is your current problem btw, here a guide on how to delete an installed app https://confluence.atlassian.com/upm/uninstalling-apps-273875709.html Moreover, you can find an audit log about the installed app history in the manage apps Hope this helps, Fabio

Hi @Ashish Christian , I had the same issue some months ago and I solved using this article https://confluence.atlassian.com/confkb/unable-to-edit-any-pages-in-confluence-due-to-collaborative-editing-867362716.html Moreover, it could be caused by an external plugin. If the article doesn't work for you try to disable the…

Hi @Ashok Chotai , please, could you check if you're Space Admin? Regards, Fabio

Hi @Chris Deutschmann , this a very useful article for dummies that explain relationship between schemes and project https://support.atlassian.com/jira-cloud-administration/docs/configure-projects/ Fabio

Hi @Marko , did you verify that user has "Create Issue" permission. He need this permission in order to create ticket coming from email. Even if he has access to project but can't create ticket, these email don't generate a ticket in JIRA. Fabio

Hi @Chris Deutschmann , in order to make them editable, you need to add these two fields in the Edit Screen associated to Epic. Moreover, please verify the users have "Schedule Issue" permission in order to make editable the Due Date field and "Edit permission" so that users can see Edit button. Hope this helps, Fabio

Hi @Marko , please verify that user has create issue permission in the destination project. Hope this helps, Fabio

This is my favourite one :)

Hi @Esther Amunga , it depends from project customization. If the source project has a standard setup, already existing in the target instance, you could follow the first guide. You could try in a test environment (https://blog.developer.atlassian.com/cloud-ecosystem-dev-env/) Fabio

Hi @sanat ranjan das , here a full guide about https configuration https://confluence.atlassian.com/adminjiraserver/running-jira-applications-over-ssl-or-https-938847764.html Hope this helps, Fabio

@brian byars , as said in my answer you need to setup your own filter in your board so that only issues coming from the filter will be in the backlog. Ciao, Fabio

Hi @brian byars , you need to setup your own filter in your board. Please take a look to this article https://support.atlassian.com/jira-software-cloud/docs/configure-filters/ Hope this helps, Fabio

Hi @Lacey , you can do that in a simple way. Follow this guide https://support.atlassian.com/jira-cloud-administration/docs/change-the-default-order-for-comments/ Hope this helps, Fabio

Hi @Danith Sanjuka , in order to delete a sprint you must be a user with the Manage Sprints permission. Please verify the project permission scheme. https://support.atlassian.com/jira-software-cloud/docs/delete-a-sprint/ Hope this helps, Fabio

Hi @Anderson Hsu , what is the feature that you need for a space owner? If you define the space onwer as a space admin he can do all actions for his space https://confluence.atlassian.com/doc/space-permissions-overview-139521.html Fabio

Hi @[deleted] , this is a application change that affects all users. Afeter doing it you need to restart JIRA instance. Ciao, Fabio

Hi @[deleted] , probably it's due to session timeout. You can increase it following this guide https://confluence.atlassian.com/jirakb/change-the-default-session-timeout-to-avoid-user-logout-in-jira-server-604209887.html Hope this helps, Fabio

Hi @bhanu.chandu , please provide more information to the community so that we can help you on that. What is the error? Did u setup correctly local or remote, URL, user and password? This is the guide that you should use in order to clone your…

Hi @Angelina Buhr , Microsoft Edge is supported https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/ but you should verify that it is in the latest version . Based on your OS the latest version should be summarized…

Hi @jira practice2021 , I agree with @Pavel Junek , it seems a server instance. Try to stop JIRA and remove cache related to plugin (https://codedoers.atlassian.net/wiki/spaces/SUPPORT/pages/1165361153/How+to+delete+clear+plugins+cache+in+Jira) and then try to restart. Fabio

Hi @Gordon Rutherford , try this code, I missed import of IssueType class : import com.atlassian.jira.issue.IssueManager; import com.atlassian.jira.component.ComponentAccessor; import com.atlassian.jira.user.ApplicationUser; import com.atlassian.jira.user.util.UserManager; import…

Hi @jira practice2021 , please raise a ticket to Atlassian Support https://support.atlassian.com/contact Fabio

Hi @Mohan S , you can add an announcement per project basis. Please, take a look to this article https://support.atlassian.com/jira-service-management-cloud/docs/add-an-announcement-to-the-portal/ Hope this helps, Fabio