Fabio Racobaldo [Catworkx] Community Champion

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Hey Isabella, try to check log files and provide us some information about your issue. Fabio

Hey, You exceeded the number of users for your plan. Fabio

Unfortunately I was unable to attend this year. My first one was more than 10 years ago and the last one was in Barcelona last year :(

Congrats to all of you! This is my next goal :)

Hi @Leanne Flower , please take a look to the following article https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/ Take in mind that it can be done by a Billing admin within your organization. Let us know, Fabio

Hi @Becca Rabinowitz , please try to reach an org admin within your organization. Fabio

Hi @JonWiesman , I'm sorry about your issue. Btw, please check the article provided by @Tomislav Tobijas and let us know if you are experiencing some issue. In that case please provide us all information necessary to support you on that. Fabio

Hi @LaNMaSteR53 , there is a policy so that after deactivation an istance is deleted. BTW, this is a community and you need to raise a ticket to Atlassian support team here https://support.atlassian.com/contact Hope this clarifies, Fabio

Hi @tarchal , you need to raise a bug to Atlassian support. Hope this helps, Fabio

Hey @Aaron Williams , please take a look here Hope this helps, Fabio

Hi @Manish Parakhiya and welcome, here a troubleshooting article for that issue https://stackoverflow.com/questions/60825188/cannot-install-sourcetree-because-oauth-redirection-page-does-not-load-in-localh Please let us know, Fabio

Hi Mar, you can use a JQL filter to retrieve items with a specific SLA paused. Example : "SLA Field Name" = paused() This should allow you to perform some actions on those items. Hope this helps, Fabio

Hi @Alex Hall , did you have chance to read this specific documentation https://developer.atlassian.com/cloud/forms/rest/intro/#about ? Hope this helps, Fabio

Hi @Harrison Chen , if I well understood your question, in a Jira app running inside an iframe, you generally cannot access the parent frame's localStorage/sessionStorage unless your iframe and the parent are on the same origin (same protocol, host, and port). Jira Cloud and your app are hosted on different origins, so…

Hi @Dzmitry Mandryk , you need to define a plan that works on that specific branch and you need to call rest api to start build for that specific plan. Hope this clarifies, Fabio

Thanks for sharing @Ezana Ceman 

Hi @Laura Campbell , so "Guests are free of charge (up to 5 guests per paid user). Total number of users (paid + guests) can't exceed your Jira site's user limit." jira site limit is 50.000 and it is not related to license limit. Correct? Fabio 

any update on that?

Hi @Shobha Nagaraja and welcome, try to run Sourcetree as administrator in order to verify if the issue persist. If this resolves the issue, it may indicate a permissions problem rather than a SourceTree problem itself. In that case, it's usually better to identify the specific permission that's missing rather than always…

Hi @Matthew Piggott and welcome, please could you provide us more information about the operation that you are trying to perform? Fabio

Hi @Harsh Hiteshbhai Rajguru , did u try to access Administration -> Spaces (Manage Spaces) and try to click ... to verify that you are able to move it to trash? Moreover, please verify that you have correct global permission to delete a project (you could not having it even if you are the site admin). You can verify this…

In my opinion issue has been resolved now. Please @Sayune confirm that by accepting @Tomislav Tobijas answer

Hi @Lynn Doughane , in addition to @Arkadiusz Wroblewski answer, please check if that page had some editing restriction before. Fabio

Hi @Chathuranga Perera , you need to ask internally to an org or site admin to check your permissions. Hope this clarifies, Fabio

Hi @Julio_GuzmanFlores , error seems related to email configuration and not to tool itself. Fabio

Hey @Diego Mendes Garcia , are you trying to access using your password? Try using App Password ( Bitbucket → Personal Settings → App Passwords) because it seems to be an authentication error.Please let us know,Fabio

Hey @Lakshmi Girija ,as said Sourcetree 4.1.9 for Mac is too old to support Bitbucket API Tokens natively. Atlassian added API Token support in the 4.2.x line, and their documentation states you should be on at least v4.2.14Hope this clarifies,Fabio

Hi @MartinCausley , please provide us more information about error message received so that we can try to help you on that. Fabio

Hi @Evgeniya Gerasimova and welcome, there is an open request for that https://jira.atlassian.com/browse/CONFCLOUD-82314 please vote and watch it. Hope this helps, Fabio