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Trying to add customer to support portal

Rebecca Wiley

I am trying to add a customer with a verified email address to our support portal. I keep getting the following error. Any ideas why/how to fix it?

Accepted answers

Fabio Racobaldo [Catworkx]

Hi @Rebecca Wiley ,

please, could you (or a Jira administrator with access to User Management) check if the customer is active? Usually I get this error when the user is inactive.

Hope this helps,

Fabio

All comments

Fabio Racobaldo [Catworkx]

Hi @Rebecca Wiley ,

please, could you (or a Jira administrator with access to User Management) check if the customer is active? Usually I get this error when the user is inactive.

Hope this helps,

Fabio

Rebecca Wiley

How do I make her active?

Fabio Racobaldo [Catworkx]

Hi @Rebecca Wiley ,

to reactivate an user, you'll need to access http://admin.atlassian.com. Then from there, find the Manage accounts section, search for user account, click on Edit options and, from there, you'll be able to activate.

Fabio

Rebecca Wiley

Thanks, Fabio! Doing it now!

Fabio Racobaldo [Catworkx]

Hi @Rebecca Wiley , please mark my answer as accepted in order to make this question solved

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