Rilwan Ahmed Community Champion

Hi @Brandon Elie , Try this JQL "Time to Resolution" >= elapsed("40h"). Valid durations for elapsed() is hours and minutes. Based on your SLA configuration and daily working hours, give the hours for week/Month. In my above query, I have used 40hours considering 8 hours per day and 2 days weekend. 

@Venkat Ravichandran @Tavon Hannah @Jord Coerse Was this issue resolved ? I am facing same issue after syncing non production from production in windows server. I am using jira dc 9.12.15 and JSM 5.12.15. 

Hi @Nguyen, Hieu Anh , Welcome to the community !! Go to your JSM project settings -->Request type --> Select the required group and the request from the list Click on Request type where you need the attachment field and Attachment field to the form. Attached screenshot for your reference.

Hi @Robin Huffman , Welcome to the community !! * Go to Atlassian Admin (https://admin.atlassian.com/) > Security > Insights * View reports like User Activity (last login, product access, etc.) * Export those reports directly. To view activity details of a particukar user * Open the Jira site you want to manage, and then…

Hi @Miriam Grühn , If you are importing work items/Issues, then you need to mention the url to upload the attachments to work items/issues. You can refer Importing attachments section in https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/#CSV-file-structure for more details. 

Hi @AMZ Cabs Nagpur Welcome to the community

Hi @Martin Neal , You can directly upgrade from 8.5 to 9.2. Always go with latest available version. At present, it is 9.2.3. Also as described by @AMZ Cabs Nagpur , here are some official links you can follow * Confluence 9.2 upgrade notes * Supported platform

I have requested Atlassian support to look into it. An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

Hi @matthew_reeve , Welcome to the community !! I have requested Atlassian support for the GC. An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

Hi @Sean Ryan , Welcome to the community !! I see there is active maintenance going on for confluence. Please check back after the maintenance is completed. You can view the status from https://confluence.status.atlassian.com/ or https://status.atlassian.com/

Hi @Michael Ruhdorfer You don't need to pay for cusomtomer users. License is only for agents. If you are still in confusion, you can check it by adding only one user to customer list. 

Hi @Michael Ruhdorfer , As you have already restricted the customer permissions, only added users can create tickets in your service project. To add customers, go to project settings --> Access --> People and access Add required email in to Service Desk Customer role. Direct url for adding people…

Hi @Toby Moore , Try using Startofmonth () JQL f, StartOfYear() JQL functions and play around https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#startOfDay--

Hi @Tetiana Tuzova , As this is vendor plugin, I suggest you contact them directly for support. You can find ocntact details in https://marketplace.atlassian.com/apps/6572/timesheets-by-tempo-jira-time-tracking?tab=support&hosting=cloud

Hi @ssam , Sandbox are available only for Premium and Enterprise plans. More details in https://support.atlassian.com/organization-administration/docs/what-are-sandboxes/ and https://support.atlassian.com/organization-administration/docs/create-a-sandbox/

Hi @deoleg , Welcome to the community !! I have requested support from Atlassian team. An Atlassian Support Engineer will review the post and respond on this thread within 2 business days

Hi @Avinoam , Please update the warning section of https://support.atlassian.com/cloud-automation/docs/create-automation-rules-in-confluence/ . It still says "Automation is a premium feature in Confluence".

Hi @Teresa Kortmann , Welcome to the community !! Go to page list and click on action menu (3 dots). You can find the Automate link Direct url for creatin rules is https://<domain>.atlassian.net/wiki/spaces/<spaceKey>/settings/automation#/tab/rule-library/withBanner

Hi @Jim Leslie , Welcome to the community !! I have requested Atlassian support for the assistance on this. An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

Hi @Sahak Sahakyan , Welcome to the community !! What do you exactly mean by "import a Confluence space from another account" ? Are you trying to import space from another confluence instance to yours ? Can you please share the full steps to reproduce the issue. 

Hi @Mária Aksamít , Welcome to the community!! There is an inbuilt feature to check the page history and compare the selected version. Check if this helps you. 

Hi @Mahmoud Abdulhamid , * If you are able to access manage add-ons page, then enable safe mode and check the dashboard page. http://<baseURL>plugins/servlet/upm?source=side_nav_manage_addons * Stop, clear plugin cache and restart jira. Check if issue is solved, meantime check for any errors in the atlassian-jira.log *…

Hi @Mahmoud Abdulhamid , You get AddPortalPage.jspa in url when you try to create a new dashboard. Can you open https://<yourDomain>:8080/secure/Dashboard.jspa in new browser or incognito mode and share the screenshot ? If there was ny new plugins added or upgraded, try to disable them and access the page. Also let us know…

Hi @Rosana Casilli , 2 Suggestions: * Go to your project settings --> Notifications --> Internal Notification. Check what groups/roles/users are added to Issue created notification. If the scheme is not shared, add required groups/roles/users to the list so thattehy will recieve the notification * Create a new autoamtion…

Hi @Abhishek Kumar Singh , Welcome to the community !! Try in incognito mode or different browsers as suggested by @Brant Schroeder 

We learn from our mistakes and become better Administrators !!!

Hi @Mahmoud Abdulhamid , Welcome to the community !! Seems you are accessing wrong url. The homepage and dashbora page will be https://<yourDomain>:8080/secure/Dashboard.jspa

Hi @Pronojit Saha , Go to https://<yourDomain>.atlassian.net/wiki/admin/space-manager --> Thrashed. Spaces remain in the trash for 60 days before they’re permanently deleted

Please click on Equality Subtask Screen and then add the field "Issue type" to it. 

Hi @Saif Allah AZZAZA , To create Component, you should have project admin permission.