Rilwan Ahmed Community Champion

Hi @Aary Sakhare , The easy work around is to ask your IT team to enable/create your old Jira admin's email Id. Once email is active, you can try login to his account and click on forgot password. From the link you get, reset the password and login to Jira. After you login, add your account to jira admins list in Atlassian…

Hi @Reza Mesgaran , I have flagged this post to Atlassian Support. Someone from Atlassian team will look into this post and reply in 2 days.

Hi May I know what problem are you facing ? هل يمكنني معرفة المشكلة التي تواجهها؟

In Old community, we had option to "Request Support from Atlassian". How can we do it now ?

Hi @Aisha M , Check if the ORDER BY Rank is included after a different ordering property. To be able to Rank an issue on your board, Ranking needs to be the primary sort parameter. And also sort issues by ascending rank. Example: ORDER BY Rank ASC, priority DESC

Hi @Allen Hirsch , Welcome to the community !! To associate custom fields with work types, go to your Space (project) settings —> Work Items —> Screens. Expand where your required work item is present and click on links where you need to add the fields. i.e. In create screen, Edit screen or in View screen. (direct link :…

Hi @J S S S Bharath , TinyMCE license expired today (06-Sep-2026) which is bundled with the Confluence software by Atlassian. TinyMCE is used in editors. Atlassian is working on the fix. Watch and vote for below ticket. https://jira.atlassian.com/browse/CONFSERVER-104454

Hi @jennifer_doll , I also suggest Issue security as suggested by @James Gamble

Hi @MAFIYA BOSS , Welcome to the community !! Your problem description is not clear. Can you share full details and where you see the error "Error User does not exist"

Hi @Habib__Plugio__ , It does not seem to be pricing mistake. I checked the price for other apps from same vendor. The cost for each app listed is $25000 annually for 10,000 users. 

Hi @Yasuhito Nakahara , I would suggest you to contact Atlassian Support team directly by creating a ticket in https://status.atlassian.com/ . Meantime, I have requested Atlassian team support on this post. An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

Hi @michel_socoliuc , Try to contact the Atlassian Support through https://www.atlassian.com/company/contact/purchasing-licensing

Hi @黄雍蓉 , It depends how and why your teams use Jira. We mainly make use of startdate, end-date fields for the activity tasks like upgrade system, patching activity etc.

Hi @Roberto Falcone , This is what ROVO replied to me for your question. Also you can find more details in https://support.atlassian.com/trello/docs/deleting-your-trello-account/ This error occurs because of how Atlassian handles backend billing records, even for free tiers or trial services. Why You Are Seeing This Error…

Hi @David Frager _gmail_ , Optimizing your existing Jira Automation Rules would give relief for some extent in your case. If you prefer to keep your current Jira Automation setup, you can drastically reduce execution consumption by : * Scope Rules to Single Projects: Multi-project or Global rules consume your global…

Hi @robert_rr_r , There is an active incident related to Rovo as described in https://rovo.status.atlassian.com/ Rovo continues to experience degraded performance and this also affects connected Rovo experiences such as agents and other features that rely on the same request path. Affected users may see errors, failed…

Hi @Pradipta Mahapatra , This article by @Jimmy Seddon explains how to disable 2FA. https://community.atlassian.com/forums/Articles/How-To-Atlassian-Access-Enable-amp-Disable-Two-Factor/ba-p/1944420

Hi @Tom Kohlmann , If your colleague was an Org admin and he is not more with your organization, then as workaround, ask your IT teams to enable his email account and get the credentials. Try login to Atlassian site using his account. If you do not know the Atlassian password, you can try "Forgot password". Once you are…

Hi @Hau Nguyen , * If you are seeing this on Brave, turning off shields, accepting 'only necessary' cookies in the consent banner and turning shields back on seemed to have worked for users. * If not brave, try creating in incognito mode. * You can also go to https://admin.atlassian.com/ --> Apps --> Atlassian Apps. If the…

Hi @Naveena Tati * You should have hands on experience * You can start preparing by going through courses in https://community.atlassian.com/learning/collection/certification-prep/managing-jira-projects-for-cloud-prep * Exam topics are as below* Project creation – 13% * Board configuration – 29% * Managing projects – 25% *…

Hi @Aishwarya Markad , Before you can implement OAuth 2.0 (3LO) for your app, you need to enable it for your app using the developer console. * From any page on developer.atlassian.com, select your profile icon in the top-right corner, and from the dropdown, select Developer console. * Select your app from the list (or…

Hi @Raj , Welcome to the community !! Atlassian Community members cannot check this issue. I have requested Atlassian Support team to assist in this. An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

Hi @Elena_Elevatic , Excellent and detailed explanation. From my experience, many organizations underestimate or miss these key aspects before moving to Atlassian Cloud. Highlighting them early can make a significant difference to migration success.

Hi @Chibuike , Welcome to the community !! Sourcetree 3.4.27 had some issues as reported in https://jira.atlassian.com/browse/SRCTREEWIN-14638 . Seems the new versions solved that. You can find the newest versions in https://www.sourcetreeapp.com/download-archives Note: Just saw your post today and hence replied.

Hi @Ash Young , See whether you can add SLA Helper in Jira work item and see what SLAs it is mapped to, start time and end time. Something similar to Permission helper in work items. 

Hi @Carol Low , I option always I and my users want to see are, the project roles/users/groups in the project. So that they need not come to Jira admins asking why I cannot assign work item to so and so, why user cannot view my work items created etc. 

Hi @Fehd Benchekroune , Welcome to the community !! * Share me the rule screenshot and where the error is displayed. * Go to admin settings --> Work items --> Field Search for the field and let me know the exact field type * Check if there are any context added for the field

Hi @Veldurti Dhanya , Try contacting atlassian directly in https://www.atlassian.com/company/contact

Hi @Veldurti Dhanya , Welcome to the community !! From March 30, 2026 at 23:59 PST, new customers are no longer be able to purchase new Data Center subscriptions or new Marketplace Data Center apps. More details in https://www.atlassian.com/licensing/data-center-end-of-life#data-center-eol-general-questions This applies…

Hi @Hemanth Yadav , Welcome to the community !! From March 30, 2026 at 23:59 PST, new customers are no longer be able to purchase new Data Center subscriptions or new Marketplace Data Center apps. More details in https://www.atlassian.com/licensing/data-center-end-of-life#data-center-eol-general-questions If you already…