Rilwan Ahmed Community Champion

Hi @Volkan Uzer , Not here, you need to go to project setting --> Expand Issues tab -->Screens now expand the screen scheme mapped to your sub task issue type and open the Screen mapped to Create screen. Check if the Issue type field is present in the screen. If not, you need to add and then retry the import. Also make…

Hi @amine ghallab , Welcome to the community !! This is WARN message and not ERROR. A workaround is mentioned in https://jira.atlassian.com/browse/BSERV-19812 to stop this WARN. 

Hi @Seenivasan K , Welcome to the community !! There is no direct way to do this. Workaround is * Make Procurement Strategy Type required/mandatory during the ticket creation and remove the field from Edit screen. This will force users to select field only during the ticket creation and make uneditable after that. * Make…

Hi @Volkan Uzer , Welcome to the community !! Please check if "Issue Type" field is present in the Issue type Create screen

Hi @Sid Admin Welcome to the community !! As suggested in the email, its better you contact the Atlassian support dircetly from https://support.atlassian.com/contact/#/. Atlassian support can check what is really happening and why the email is sent. Atlassian community members will not have access to your site and see what…

Hi @Gearltrice Wooten , Login to https://id.atlassian.com/manage-profile/account-preferences and click Delete at the bottom of the page. Please note: When you delete your account, you lose access to Atlassian account services, and Atlassian will permanently delete your personal data. You can cancel the deletion within 14…

Hi @dannybravo , Welcome to the community !! I have requested Atlassian support here. They will assit you. 

Hi @Dimitrios Kouroumichakis , You can do it using smart values in the Additional fields section as follows: { "fields": { "reporter": { "id": "{{triggerIssue.Approvers.accountId}}" } } } For testing, I created the rule as follows: * WHEN: Field value changed --> Select Approver * THEN: Create issue select Same project and…

Hi @Dario Schiraldi , Welcome to the community !!

Hi @Mahanth Prudhvi P , In native jira, there is no dorcet way for this. You need to make use of security schemes and assign to the issue types when issue created using automation rules. If you have plugins like Script runner, you can do it by behaviors. 

Hi @Shasheekant Patel , I suggest you to ask a new question in the https://community.atlassian.com/ instead of taking this thread too long and it is always beter to have the thread short and simple so that users with similar query will find it useful. 

Hi @Balakrishna Gudla Users added as Customer here cannot be removed. You need to delete the profile but it will remove them from all projects.

Then how are customers added to you project ? You need to check the customer permissions and make necessary modifications there also to restrict any users from creating ticket in your service project. 

Hi @Vlad from Standuply , If you're facing quality issues, it might be due to the video player resolution settings. Did you try adjusting settings in your video player ? Also I found these from the documentation: "All videos downloaded from Loom will be in a .MP4 format. The MP4 media encoding specs are similar to the RAW…

Hi @Balakrishna Gudla , Welcome to the community !! If you are a project admin, you can remove a customer from a service project by following steps. * From your service project, select Project settings, then Access, then People and access. * Find the customer you want to remove by searching for the customer or filter by…

Hi @Pronojit Saha , * Go to https://<yourDomainurl>/wiki/admin/permissions/viewdefaultspacepermissions.action and search for the space. If exists here, you can regain the access. This URL can be accessed by confluence system admins only * Check what has happened in the audit log. (This will display the events as per the…

@Walid BOUAOUINA I am glad it helped. Please accept the answer so that users with similar query will find it helpful

Hi @Yannik , Welcome to the community !! There is no direct way to transition issues in jira. It should be from automation rule or any scripts (plugins) which should do the action. 

Hi @Radomír Nádvorník , Welcome to the community !! To view the new filter list * Navigate to Filters * Select View all issues * Click on the three dots (•••) in the upper-right corner * Select Switch to new issue search to enable or disable it To Enable new issue search at the site level * Navigate to Jira Settings * Go…

Hi @Stäwen, Nicole , There are two main causes for the automation error: * The automation rule has a destination status, but there is no transition from the current status to the new status in the workflow of the affected issue * The user does not have the permissions to transition the issue.* Along with project…

Check if the email is adding comments to the ticket. Also can you share the settings and logs for the emails were no action is performed.

Hi @vedika pareek , * Set up permissions so customers can send email requests Go to Project administration > Customer permissions. Select Anyone can email the service desk or raise a request in the portal. Some more details…

Hi @Walid BOUAOUINA , Welcome to the community !! Your confluence system admin can regain the space admin access by accessing space permissions tab. Direct url: https://<yourdomain URL>/wiki/admin/permissions/viewdefaultspacepermissions.action. Then admin can grant required access to you. 

Hi @Stäwen, Nicole , Welcome to the community !! * Check if the automation rule actor has the all the required permission (browse, transition) in the said project. When you open the rule --> Rule details and scroll down, you can see the rule actor. 2. Check the rule audit log for failure reasons. You can open the rule -->…

Hi @Shreyas N , Welcome to the community !! * Does your video belong to the formats described in https://support.atlassian.com/jira-software-cloud/docs/add-an-attachment-to-an-issue/ ? * What is the size of the file ? By default, the maximum size of any one file is 10MB, but your Jira admin can change this limit. Please…

Hi @vedika pareek , Welcome to the community !! Are you referring for Jira Servicedesk project or incoming emails in JIRA software/core ? Did you check the logs and find anything ? Please note: Jira always checks for in-reply-to headers from the email received. That is the tickets usually will be created only for new…

Hi @Supriya Gunjal , Welcome to the community !! As per the old community post, you need to contact the Atlassian support as described here: https://community.atlassian.com/t5/Jira-questions/Jira-admin-right-admin-not-available/qaq-p/2735887

Hi @Michelle Donovan , Welcome to the community !! Page analytics will show the number of people viewed your page. Details in https://support.atlassian.com/confluence-cloud/docs/view-insights-on-pages/ More details about confluence analytics is…

To create Component, you should have project admin permission.

Hi @Piotr Gasparski , Welcome to the community !! You need to check with your Organization jira admin if there was any changes in project permissions or customer permissions in project setting.