Arkadiusz Wroblewski

You're looking in the Bitbucket home directory, not the installation directory. 🙂 For Bitbucket 9.4.19, try this: ls -l /opt/atlassian/bitbucket/9.4.19/bin/set-jre-home.sh If it's installed elsewhere, your Unix team can locate it using: find /opt/atlassian -name set-jre-home.sh 2>/dev/null

in New Time Zone rules for Java and thereby BitBucket Comment by Arkadiusz Wroblewski October 29

Hello @Leo Kosman , Just to add to John's answer, Atlassian officially confirmed on October 22 that its investigation found no evidence that Atlassian products or customer data were affected. Official statement: https://customertrust.atlassian.com/ Atlassian also confirmed this in the Community: Cheers, Arek🤠🧙‍♂️

in PHP Vulnerability Comment by Arkadiusz Wroblewski October 29

Hi @Endri Vavla Check Settings → System → Site optimizer. It helps identify unused fields and shows their contexts, screens, and last usage. https://support.atlassian.com/jira-cloud-administration/docs/optimize-your-custom-fields/ Before deleting the field, I also check saved filters, boards, dashboards, automation rules,…

in How do you check what's using a custom field before you delete it? Comment by Arkadiusz Wroblewski October 29

There is nothing to thank. That's why we are here to help each other.

in Confluence cloud space migration not showing any available spaces to migrate Comment by Arkadiusz Wroblewski October 29

TZUpdater runs from the command line on your Bitbucket server, and not within Bitbucket itself. Your Unix team can check which Java installation Bitbucket uses in <BITBUCKET_INSTALL>/bin/set-jre-home.sh, then verify its timezone data version with: <JRE_HOME>/bin/java -jar /path/to/tzupdater.jar -V Be sure to stop Bitbucket…

in New Time Zone rules for Java and thereby BitBucket Comment by Arkadiusz Wroblewski October 29

I tagged this post for attention support.

in acli jira workitem assign fails with "unexpected error" for a specific user, while REST API work Comment by Arkadiusz Wroblewski October 29

@Mohammed Shakhib Can we get some attention about that? I don't have a screenshot from before the migration, but to give you an example, I had about 54 or more kudos for writing great content. Couple for being awesome at ACE Now? Actually, it shrunk because probably the same people gave me another week of kudos in another…

in 🐞 Found a Forums bug? Let us know! Comment by Arkadiusz Wroblewski October 29

Hello @adam dabdoub For the Support form, try using your linked *.atlassian.net URL and not Opsgenie URL. You can check your linked site here: https://admin.atlassian.com A password reset won't help if authentication is handled via SSO. Atlassian explains this here: Regarding login, are you using SSO or a standard Opsgenie…

in Cloud url is not registering on support Comment by Arkadiusz Wroblewski October 29

Hello @Matthew Allen One option could be JSM. With Jira Service Management, stakeholders can access the portal as customers at no extra license cost. They’ll receive email updates and can reply directly, with their replies appearing as comments on the request.…

in Stakeholder Comms in Jira Tickets Comment by Arkadiusz Wroblewski October 29

Nothing to thanks. We are here to help :)

in Copy feature Comment by Arkadiusz Wroblewski October 29

Hello @Awaghan, Sumeet (TI-CAPGEMINI) For Jira Cloud, try an incognito window and check the F12 → Console/Network for errors. SmartBear currently reports no outage: https://zephyr-essential.status.smartbear.com/ If the issue persists across users and browsers, the next step would be to contact SmartBear Support:…

in Zephyr Essential app not loading Comment by Arkadiusz Wroblewski October 29

Hey @Mindy Park Challenge accepted! 🧟

in 🎃 Day 4️⃣ of Remix or Treat Week: Remix is officially GA! 🧟 The Franken-Page Challenge Comment by Arkadiusz Wroblewski October 29

Hello @Barbara Hofreuter one possible workaround is a 30-day Jira Data Center trial license. You can check its availability at https://my.atlassian.com under Licenses → New trial license. Atlassian documents this option here:…

in EMERGENCY: Jira DC expiring tomorrow, Payment sent, Ticket no response Comment by Arkadiusz Wroblewski October 29

Hello @adnanmusabasic Atlassian has documented this situation, including what to do when the original company email is no longer accessible: https://support.atlassian.com/bitbucket-cloud/kb/how-to-update-bitbucket-cloud-email-address/ If recovery isn't possible, Atlassian Support will need to verify ownership, as the…

in Workspace missing Comment by Arkadiusz Wroblewski October 29

Hello @Eddie Quinlivan Scot Wilson from Atlassian confirmed that, if you’ve migrated to JSM, your existing Opsgenie Alert API endpoints and email integrations will continue working after the 120-day sync period and beyond April 2027. You won’t need to make changes just because Opsgenie is shutting down. However, team,…

in Opsgenie migration tool - Old API decommissioning Comment by Arkadiusz Wroblewski October 29

Hello @VIJETHA PAI In Jira Align, you can easily copy an existing Epic by selecting More options → Copy. You can also choose to include its children. https://help.jiraalign.com/hc/en-us/articles/115002851494-Epics-additional-options Cheers, Arek🤠🧙‍♂️

in Copy feature Comment by Arkadiusz Wroblewski October 29

{{selectedUser.accountId}} exists only in Rule 1’s loop, so Rule 2 can’t access it. Save each user's account ID in a temporary text field on the new subtask, then use {{issue.customfield_XXXXX}} in Rule 2 to set the assignee. Enable Allow rule trigger in Rule 2 so Jira runs it when another automation creates the subtask.…

in Assigning subtasks based on the selection from a user select field Comment by Arkadiusz Wroblewski October 29

Hello @Marcus Burnett Problems are nested branches, so you will probably need a second flow. Your existing rule creates each subtask and stores {{loopUser.accountId}} in a temporary text field. A second rule triggers when a subtask is created and assigns the subtask to the account ID stored in that field. Branch automation…

in Assigning subtasks based on the selection from a user select field Comment by Arkadiusz Wroblewski October 29

He was only recommending that you can do that. I PM you on Slack where you can address that.

in New Guest Access Limitations - Using Email Addresses to determine who is a Guest? Really? Comment by Arkadiusz Wroblewski October 29

Hello @rashida.kesuri Just to clarify, Opsgenie is supported through April 5, 2027, so this may not be related to the shutdown. Could you let us know whether your company uses Atlassian SSO or Opsgenie's own SSO configuration? Your admin may be able to check the identity provider's sign-in logs for any authentication…

in Suddenly unable to login to web portal using SSO Comment by Arkadiusz Wroblewski October 29

Hello @Annick Barthod-Malat You can try reactivating it through admin.atlassian.com → Apps → Atlassian apps → Add app, selecting your existing site. https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/ If you're still being asked to pay for Standard, please reach out to Atlassian's…

in JPD - How can I change the plan from standard to free when the product is inactive ? Comment by Arkadiusz Wroblewski October 29

Hello @Priyadarshini R This error means Jira access is coming from a group that also grants admin permissions. You can check the group memberships and, if they’re managed through SCIM, make any needed changes in your identity provider. Regarding Jira licenses, removing doesn't automatically lower your Guard bill, because…

in Atlassian Guard and Atlassian Comment by Arkadiusz Wroblewski October 29

Hello @webruler I flagged this post for Atlassian Support's attention. Someone should respond within 2 business days. Cheers, Arek🤠🧙‍♂️

in Force garbage collection Comment by Arkadiusz Wroblewski October 29

Hello @Nor Azmira Doman Adding to Nikola's answer, Atlassian stated on October 22 that its investigation found no evidence of impact to its products or customer data. Announcement: https://customertrust.atlassian.com/ For third-party Marketplace apps, it’s still a good idea to check with each vendor, since Atlassian's…

in Are Any Atlassian Cloud Apps Affected by PHP Vulnerabilities CVE-2026-109618 and CVE-2026-109619? Comment by Arkadiusz Wroblewski October 29

Hello @Henry Sherwin Atlassian is already tracking a related Salesforce sandbox authentication issue: https://jira.atlassian.com/browse/ROVO-1271 Cheers, Arek🤠🧙‍♂️

in Error Connecting Teamwork Graph to Salesforce Sandbox Comment by Arkadiusz Wroblewski October 29

Great Support made it happen :)

in Confluence Approvals (Beta): the four gates between "available on Premium" and "Start approval" 🔍 Comment by Arkadiusz Wroblewski October 29

Hello @Matt Vincent Check your Bitbucket notification settings. https://bitbucket.org/account/settings/notifications/ Please make sure email notifications are enabled and that the PR appears under Open Pull Requests with watching turned on. Atlassian also has a troubleshooting guide:…

in Bitbucket PR comments Comment by Arkadiusz Wroblewski October 29

When opening CCMA on Data Center, select Continue with Migration Assistant and not Try it now. Create a test migration plan and check whether your spaces appear there, without running the migration.

in Confluence cloud space migration not showing any available spaces to migrate Comment by Arkadiusz Wroblewski October 29

Hello @pdvsmart I flagged this post for Atlassian Support's attention. Cheers, Arek🤠🧙‍♂️

in Request server-side garbage collection after history rewrite (workspace pdvsmart, repo prjpdvsmart) Comment by Arkadiusz Wroblewski October 29

Closing as Duplicate from

in Unable to unsbscribe the Trello from the Atlassian Account. Comment by Arkadiusz Wroblewski October 29

Arkadiusz Wroblewski Community Champion

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