I have reset my password, but in incognito and normal browsers, i cannot log in to my ops genie account. Please help.
Hello @adam dabdoub
For the Support form, try using your linked *.atlassian.net URL and not Opsgenie URL. You can check your linked site here: https://admin.atlassian.com
A password reset won't help if authentication is handled via SSO.
Atlassian explains this here:
Regarding login, are you using SSO or a standard Opsgenie account? What exact error do you see?
Cheers,
Arek🤠🧙♂️
Hi! I am using SSO for ops genie, but when I click the above link, it only lets me try and create an organization, not get help for mine.
If admin.atlassian.com only offers to create an organization, you likely don't have admin access to the existing one. Since you use SSO, check with your company's admin, he can verify your access and raise a ticket Atlassian Support .
i had my admin try and open a support ticket with the proper address and it still is not working.
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