Arkadiusz Wroblewski Community Champion

Hello @Warlito Austria Jacob My answer may sound simple, but if you don't have access to something, the best course of action is to contact the content owner. They are usually the ones who can explain why. Best, Arek🤠🧙‍♂️

Hello @Centerpoint Premarital Group To expand on Martin's response, Trello offers a way to recover saved card descriptions. If you can access an affected card, copy its ID from the URL and visit: https://trello.com/1/cards/CARD_ID/actions?filter=updateCard:desc Replace CARD_ID with the actual ID and look for data.old.desc,…

Hello @Yateesh S To follow up on Mith's suggestions, please check Profile → All Workspaces to see if your original workspace is listed. Also, try accessing its URL directly. Is everyone getting a "Resource not found" error, or has the workspace disappeared? If workspace administrators can't access it, contact Atlassian…

does your account have Jira app access assigned under Atlassian Administration → Directory → Users? Organization admin permissions alone don't necessarily grant Jira access.

Hello @Bence Juhász Following up on Daniel's suggestions, I found a fix in Xray Cloud version 16.22.0 (XRAYCLOUD-11017) that addresses an issue where the Overall Test Results gadget could ignore its configured filter when multiple gadgets were present. Are you using Xray Cloud with multiple Overall Test Results gadgets on…

Hello @Acabreja Similar Package Tracker display problems have been reported before: Given that this affects all your boards and you've already tried the usual troubleshooting, I'll flag this for Atlassian assistance. Best, Arek🤠🧙‍♂️

Your Teams administrator can also restrict the Trello app for specific users through the Teams admin center.

Hi @luca cappa I flagged this post to attention Atlassian Support. Best, Arek🤠🧙‍♂️

Hello @jenny Just to add to Anwesha's suggestions, Atlassian is tracking a similar issue where checklists disappear when archived cards are opened from search results: https://jira.atlassian.com/browse/TRELLO-1898 As a workaround, try restoring the archived card before copying it. Other users have also reported success by…

Hello @the work marketing If that was couple months ago, i afraid thats beyond. Best, Arek🤠🧙‍♂️

Hello @Pedro Pereira Resetting your password won't disable two-step verification (2FA). On the login screen, choose "Can't use your phone?" and then "Can't find your recovery key?" to get a recovery email. You'll receive a second email from Atlassian after 24 hours to reset your 2FA. If your account is managed by your…

Hi @Py Lon Are other users experiencing the same redirect loop? Best, Arek🤠🧙‍♂️

I already flagged it

Nothing to thanks. We are here to help :)

Hello @Darryl Schlicher This may be a provisioning or synchronization issue. Atlassian previously tracked a similar problem under JRACLOUD-96310. Given your troubleshooting and similar reports, I'll flag this for Atlassian assistance through the Community. Best, Arek🤠🧙‍♂️

Hello @Lucas Pedrazzi Atlassian generally retains paid subscription data for 60 days after deactivation. Your Jira Standard subscription was deactivated on September 23, so i recommend you waiting until the retention period expires. If the site remains listed afterward, contact Purchasing & Licensing. Be careful not to…

Hello @Brittany Montgomery This is part of Jira's new Quick Create experience. Formatting is still available! You can select text to display the formatting toolbar or use / commands to insert headings, lists, and other elements. If you'd prefer the previous Create experience, your Jira admin can restore it under Settings →…

Hello @Jill Moffitt I recommend having the employee work directly with your internal IT team. IT should verify that their account has been reactivated and correctly provisioned in your identity provider (e.g., Microsoft Entra ID). If your organization uses SSO, password resets may also need to be handled by IT rather than…

Hello @Pastor Patrick Alobo Welcome to the Atlassian Community! Jira Product Discovery (JPD) helps teams collect ideas, evaluate customer feedback, prioritize opportunities, and build product roadmaps. Unlike Jira, which focuses on managing and delivering work, JPD helps decide what to build and why. Atlassian has a great…

Hello @Kaitlyn Hoban You can do this without changing the default Knowledge Base template. Create and publish a new page using your custom global template. Then, go to Space settings, select Space details, and set your new page as the homepage. This method is documented by Atlassian.…

Hello @KilluaZoaldyek Since you already have an open ticket, I have flagged this post for the attention of Atlassian Support. As community members, this is all I can do for you. Best, Arek🤠🧙‍♂️

Hello @Francesca Lo Casto i’m sorry to hear about this! Loom generally allows downgrading to the Starter Free plan, but it has a 10-user limit, which might prevent your downgrade if you exceed that number. I suggest contacting Loom Support through the “?” help button in your account. You can also check the official…

@Jacqueline Wouters-van der Wolff So please send an Ticket here. https://www.atlassian.com/company/contact/purchasing-licensing#/ If you haven´t added any Payment details i don´t see though nothing to worry.

@Jacqueline Wouters-van der Wolff If you don’t have a payment method, you shouldn't be charged. Check if your workspace has more than 10 users, as the Atlassian Starter Free plan is limited to that number, which may prevent an automatic downgrade. If you have 10 or fewer users and your trial has ended, contact Loom Support…

Hello @Jacqueline Wouters-van der Wolff Did you add any payment method before?

@Drosu, Adriana Mostly IT is right department to Ask about these things - Most Jira Administrators sitting inside IT Departments

Hello @Drosu, Adriana This is normal for managed Atlassian accounts. Your public name is visible externally, while colleagues see your full name. Currently, there’s no option to use your public name everywhere. If you want your shorter name displayed internally, your full name must be updated by your organization's…

Hello, @it.dev Welcome to the Atlassian Community! Your next-bill estimate may include the regular subscription cost, prorated charges, and applicable taxes. You can review the breakdown under https://admin.atlassian.com/billing . For an explanation I recommend contacting Atlassian's Purchasing & Licensing team:…

Hm, in this Case please contact billing Support https://www.atlassian.com/company/contact/purchasing-licensing#/ We as community members cannot inspect backend failure. Best, Arek🤠🧙‍♂️

@Sameer Kulkarni I found relevant information: Your pipeline uses the Salesforce Ant Migration Tool, and failures occur when retrieving deployment status during Apex testing. Salesforce has noted XML parsing issues after the Summer '26 API changes, and the Ant Migration Tool was retired in Spring '24 and is no longer…