Arkadiusz Wroblewski Community Champion

Hello @Shaun McGuire In Jira Cloud the layout options for the work item view are quite limited. You can reorder fields, hide/show them, and organize them into sections or tabs, but you can’t really redesign the screen into a custom multi-column layout. If you want to explore alternatives, you could try searching the…

Hello @Jeremy Wood Yep this is possible, but only if the Department select list values match something in your Assets data. You can use the Assets object field with Filter work scope (AQL) and reference the Jira custom field directly, for example with the custom field ID placeholder like: Department =…

Hello @Alex Gerulaitis From my view, this is mostly a result of how Atlassian evolved the products over time. “Business” and “Software” were not just labels. They were built for different personas/use cases, and Atlassian put some features only into software projects, especially agile/dev-focused ones like boards, backlog,…

@Jens Prokoph @Marc -Devoteam- already said it precisely. That’s a system section. You can configure the field layout, change the order, and remove some fields from the layout, but you can’t remove the entire system section from view.

Hello @Jens Prokoph Not really. Those items on the right side are part of the work item view / context fields, and there is no native setting to hide them only for employees while keeping them for others. A few details: Suggestions can be turned off on project level via Space settings → Features SLA / Development /…

Hello @Andreas Burnea In Jira Service Management, keeping the request key in the email subject helps notifications stay in a single email conversation/thread. At the same time, Outlook threading is still controlled by Outlook/email headers, so Jira cannot fully guarantee how every reply will be grouped on the customer…

Agree @Kris Klima _K15t_ 

@Dick Gobel That still sounds like a rendering limitation or bug in the PDF macro viewer, not a problem with your PDF file itself. If those markups appear correctly when the PDF is downloaded/opened outside Confluence, but disappear only inside the macro, then the macro is likely not rendering that markup layer/object type…

Hello @Dick Gobel That does look like a bug or at least an unsupported rendering limitation in the PDF macro. https://support.atlassian.com/confluence-cloud/docs/insert-the-pdf-macro/ The macro documentation only states that it displays the content of an attached PDF, but I do not see any note that PDF annotations are…

Hello and Welcome @Tool-Fachadmin That is unfortunately the normal behavior in Confluence Data Center. When you open a page in edit mode, it starts at the top, and I’m not aware of a native setting to keep the previous scroll position. What usually helps is splitting very long pages into smaller child pages, adding a Table…

I implemented cascading fields based on Assets with dependency relations and automated backward auto-fill. Use case? Especially for our DevOps teams, there was a need in Jira Cloud to track time and then book it into Navision. I used an export from Navision, mapped the data into Assets in Jira Cloud, and then created…

@Antonia I mean, that’s typical behavior, because customers can usually only edit fields during ticket creation, not afterward. Once a request has been submitted, portal customers can’t change Jira fields, so any typos or invalid entries would need to be corrected by an agent. Please take a look here also.…

@Antonia Understood. Can you share a screenshot of this field’s configuration? Also, is it populated dynamically from existing users/groups, or is it a predefined list?

Hello @Antonia Please take a look on Related Article: https://support.atlassian.com/jira-service-management-cloud/docs/allow-customers-to-choose-approvers/ 

@Fabian Sharifi Great to hear, and please keep Update us on that.

@Trudy P Claspill Agree, Solution Partners have Huge Expertise when you don´t have Specialist on Board in Company.

@Kumari Dvipa As @Marc -Devoteam- already mentioned before, unfortunately, you can’t do that. He also mentioned too, take a look on Marketplace, there´s couple good Apps for that.

@Brightnext Technology Only Atlassian can confirm that, but if it has been a couple of months, I’d be worried that the data has already been deleted and can’t be restored, since data retention for free accounts after deactivation is usually very short.

@JK Unfortunately, I can’t reach out to Atlassian Support directly, but there are a couple of people here who may be able to help with that. Normally, if you created an organization by mistake, you should still be able to cancel the subscription and put Delete Request. I agree here with @Trudy P Claspill fully.

Hello @Leo Li No the Export objects option only exports the objects for the selected object type as a CSV file. It doesn’t include the object type structure itself. You can check the official documentation here for details: https://support.atlassian.com/assets/docs/export-objects/ Have a great Day and Weekend.

Maybe I’m speaking from the heart, but a loving family is always a personal win. Professional wins coming and going.

Hello and Welcome @Michael Shannon If native AI chat is the priority, I’d seriously consider going back to the native JSM portal. I’m not aware of a strong Refined alternative that gives you both strong portal customization and clean support for Rovo / VSA. So it currently feels more like: Refined = better…

@Anjana Chandrapala Thank you for clarification. I found a recent Atlassian Cloud KB on this exact behavior: https://support.atlassian.com/atlassian-cloud/kb/fix-user-picker-fields-not-displaying-users-in-customer-portal/ It was updated on January 21, 2026, so there has been recent Atlassian activity around this topic. I…

Hello @Steve Binney Yep that’s a current limitation of the Jira Work Items macro. You can reorder fields, but you can’t control row height/count or change it to a 2-line layout like Key + Summary with Description underneath. I’m also not aware of a Marketplace macro that supports that exact kind of custom issue rendering…

@Marc -Devoteam- Indeed, and I'm not in Preview release so it seems to be Released Globaly.

Hello @Das Chebattina As @Mohamed Benziane mentioned that 404 Not Found almost always means the <cloud id> in the URL is not your Jira cloudId (people often paste an orgId / directoryId / something else).You want the ID that belongs to your Jira site (tenant), not your Atlassian org. Have a great Day and soon Weekend 🤠☀️

Hello @Suneel Babu Done No JSM Cloud forms can’t do a live “type email/name → auto-fill user attributes” lookup. Best option on Premium will be Assets. Integrate it with IDP, Build an Employee object (email, role, dept, branch, address, etc.) Use an Assets object field on the form to select the employee Use Automation to…

@Anjana Chandrapala thanks that screenshot is the key. You’ve configured a User Picker with a group filter (HODs / Managers). That works fine for licensed Jira users, but on the JSM portal it often returns “No options” for new customers, because portal customers can’t search the full Jira user directory and the group…

@Brightnext Technology I understand, but in this matter, time is key. https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/ Here Note from this Topic: "Inactivity on Free cloud apps Atlassian reserves the right to deactivate your Free Cloud app’s data (e.g. Jira and…

@Marc -Devoteam- Haha Marc of course they’ll purge the content. That said, "Can" sounds more Hope-giving :)