Arkadiusz Wroblewski Community Champion

Hello @Brightnext Technology It was Paid or Free Subscription ?

Hello @Movindu Gunarathna I will keep this short: Users have no Jira product access Admin needs to check in admin.atlassian.com → Directory → Users that the “missing” users have Jira access (via the right access group). No access = they won’t show in suggestions and can’t be added. Global permission missing: “Browse users…

Hello @Thisira Jayasekara Yep, this is usually not a “new user” bug, it’s permissions / group membership. Older users often sit in groups/roles that have the right global + project permissions, and new users don’t. First check the global permission (this affects the user picker everywhere) Go to Jira settings - System -…

Hello @nida ergenç Both @Marc -Devoteam- and @Tomislav Tobijas . There´s Changes which rolling out. Im already inside Scope also can confirm that.

Hello @Chathurika Nanayakkara Thanks for the info. Could you please share a screenshot of the Custom field configuration and include @Marc -Devoteam- as well? I have a couple of ideas, but we still need a bit more detail to narrow it down.

Hello @Agus Setiawan From your request, it looks like you’re not a site admin. Please reach out to your site admin to help with this request. Also more Details will be helpful.

Thanks, that help pinpoint that. Which Changes you made ? Here couple things you should check: Compare one “old user” ticket vs one “new user” ticket On the issue (agent view), check: Organizations value (same / empty / different?) Request participants (set / missing?) If the new user ticket has no org/participants, the…

Hello and Welcome @Stephan Langer Yep @Tomislav Tobijas and @Marc -Devoteam- Main reason is probably the new Work Item view, I’m seeing the same behavior as well.

Hello @Chathurika Nanayakkara yep this is usually a visibility/scope issue for that HOD “dropdown” (often a user picker) for new portal customers. Quick questions to pinpoint: What is the HOD field type: User picker, Select list, or Assets? In Project settings → Customer permissions: who can customers share/search with…

@Tomislav Tobijas Good Point.

@Marc -Devoteam- Good point, buddy! :) I mostly do it via export. And btw, depending on how big the instance is: it used to be easier under the old Atlassian user billing policy. After the policy changes, you still pay the difference because they moved to “slot-based” billing. So regular reviews make a lot of sense in big…

Hello @이태겸 Yep it can often be restored, and if deactivation was on Feb 8 and today is March 5, you’re still in the “recently deactivated” window where recovery is usually possible. What to do: If you’re the site/billing admin (self-service) Log in to admin.atlassian.com Go to Billing → Subscriptions Check the Inactive tab…

@Kris Klima _K15t_ Iframes was always more Complex in Atlassian Environment :)

@Kris Klima _K15t_ To addition Data center had Native Connectors, Cloud still lacking this options fully Native.

Hello @Alana Strawbridge yep this is usually the Excel preview renderer in Confluence Cloud failing. Try this order: Use .xlsx (no password / no encryption) If it’s .xls / .xlsm or protected, preview often won’t render. Save as plain .xlsx and upload again. Upload directly to the page Edit the page → drag & drop the file…

Hello @Monika Valecha - Optimizory that “We ran into a little trouble” is a generic Marketplace error. On Jira Cloud Free it’s usually one of these: You’re not Site admin (Product admin is not enough to install apps). Jira product access default group is misconfigured (missing / wrongly set). The app/trial needs…

Hello @Jordan Collins for Server → Cloud the safest approach is basically: assess → test → repeat → cut over. Every migration is different, but most problems are predictable (apps + identity + permissions). Best practices (what actually works): Do an assessment first: clean up what you can (unused schemes, old projects,…

Hello @Henrique Bittencourt yes don’t expect “Issue updated” to fire just because an automation added a comment. Comments are handled as their own thing, so if you need to react to comments, use the “Issue commented / Work item commented” trigger. Rule: Comment added → use comment trigger Field changed → use issue updated…

Hello @kanwaljeet singh Yes on Cloud you can show live Jira reports in Confluence with macros. And in most cases you don’t need automation at all. The macros pull the latest data from Jira when someone opens (or refreshes) the Confluence page. What to use: Jira Issues / Jira work items macro → shows a live table/list based…

Hello @Kyrah Johnson Yes you can automate CSV imports into Assets in Jira Cloud, but not from a network folder/SMB share (Cloud can’t reach your internal file shares). What works without manual uploads: Option 1: Host the CSV on HTTPS + schedule the import Assets can pull a CSV from a web address (HTTPS URL) and you can…

Hello and welcome @Abdou Cisse you can’t “turn” a Single line text custom field into a dropdown. In Jira Server the field type is fixed. What to do instead: Create a new custom field of type Select List (single choice) (that’s the dropdown) Add your dropdown options in the field config. Put the new field on the right…

Hello and welcome @kevin_coleman https://confluence.atlassian.com/jirasoftwarecloud/how-can-i-restrict-users-access-to-a-specific-project-on-my-jira-site-1384126342.html No, “Any logged in user” in a Jira permission scheme does not automatically give access to JSM customers. That permission applies to users who can log in…

Hello @Dan Spearing no, Jira Data Center can’t enforce “issue type can only be changed within the same hierarchy level”. The Issue Type dropdown is based on what’s in the project’s Issue Type Scheme, not on Advanced Roadmaps levels. So if higher-level types are in the same scheme, they will show up, and changing type is…

Hello @Kumari Dvipa In Jira Cloud, inactivity is checked in Atlassian Administration using the Last active data. As a Product Admin you typically won’t have access to export it. Ask an Org Admin / Site Admin / User access admin to export users and filter >90 days, then remove product access / suspend.…

Hello and Welcome @Jakub Klas this usually happens when Bitbucket keeps dropping you into the last / “default” workspace for your account and then keeps redirecting back to it. There’s no reliable “set my default workspace” switch, so you can feel stuck even if you manually change it. What to do: Don’t start from the…

@Viktoriya Kurbeko So lets Hope together It´s only temporary Hickup of Atlassian and it will work again as before :)

Hello and Welcome @Constance_Troutman Please provide more Information what you wan´t to achieve, your Problem.

Hello @Adithya Baburaj if removing the Security Level makes the story visible, then the root cause is clear: this is Issue Security, not normal project access. Jira has two layers: Project permissions → lets you browse the project in general Issue Security level → can hide specific issues, even inside the same project,…

@Viktoriya Kurbeko Yes, and One small Advice. Avoid such Big Attachments with such amount of Content. That what you pasting there, looks for me more like Content for Confluence which handle that much better. [JRACLOUD-70142] Misleading error related to attachment size - Create and track feature requests for Atlassian…

@Viktoriya Kurbeko I understand but anyway that would fit, because your Comment look Horrendous Big, or Atlassian made recently some Changes.