Arkadiusz Wroblewski Community Champion

Hello @fadmaro Can you find it under https://bitbucket.org/account/workspaces/deactivated and reactivate it from there ? Bitbucket cleanup of free unused workspaces: what ... - Atlassian Community Best, Arkadiusz🤠

@Keith Jones Okay, that is actually a new one. It also shows nothing in my instance. That probably explains it, because this seems to be part of the new Customer Service Management experience. It may only show data when you have at least one active Customer Service Management Space with active tickets. So if there are no…

@Volodymyr I totally get the confusion here, but you're actually looking at two completely different security checks. Your first screenshot shows that your authenticator app 2FA is active, but that second screen is specifically asking for a verification code sent directly to your email inbox, not your app. If you're typing…

@Laura Marsiaj Ribeiro Happy to hear that it worked.😊 In that case, I would say one of your browser extensions or cookies likely caused the problem. If the answer helped, please accept it so other users can find it faster. Best, Arkadiusz🤠

@Keith Jones Thank you. Are you using the new Customer Service Management or the standard Jira Service Management?

@John Funk I almost forgot that Site Admin Permission Group still exists, since it is rarely used or assigned in my experience. For me, it always felt quite limited, and most of these tasks are usually handled by Org Admins. But yes, you are right. But Even with Site Admin permissions, user management should still be…

@John Funk That was my first thought as well. But without Org Admin permissions, he would not even be able to access Users → Managed accounts. He would usually already get an error when trying to access that part of the admin portal.

@Neal Applebaum Then your admin should open a ticket with Atlassian Support and point out the mismatch between the KB article and the actual functionality.

@Occama Razor Nothing to thank me for. @Vipul Reddy was the one who gave a helpful hand here, as always. Have Good Week. ☀️

Hello @Samar Tripathy To move between service desks smoothly, just break it down into tickets, customers, and agents. For the tickets, Jira’s Bulk Move tool will handle the transition, but definitely test a small batch first since you'll have to map over fields and Request Types. Your customer accounts already exist on…

Hello and Welcome to Community @Alexander Kondratiev Please use this KB article as a reference and follow the steps described there. Delete a managed account | Atlassian Support This is probably the most interesting part for you.

Hello @Keith Jones Can you provide an screenshot ? Actually there lately plenty changes in dashboard so hard to say which exactly you mean. Permissions can also be a blocker in this case. Best, Arkadiusz

Hello @Louis This really comes down to a security and platform limitation. Confluence Data Center does have an HTML macro, but even there, it's turned off by default. Letting users drop in arbitrary HTML or JavaScript just opens up way too many security risks, especially when it comes to cross-site scripting (XSS). I don’t…

@Neal Applebaum Try one quick test: hit / to pop open the quick search and type my open bugs. Does it actually filter your tickets, or does it just treat it as a plain text search? It's also worth asking a teammate on the same site if they can see the toggle on their end. The official documentation still states the same…

@Esther Bieto yes, that could be related to the board size or to specific content on that board.

@Alex Frost @Ben jumped in here as well, so please follow his instructions first. He can check more from the backend side than we as community users can.

Hello @Esther Bieto Sorry to hear that. Quick Question. Did it worked before Trello Incident ? Best, Arkadiusz☀️

Welcome to the Community, @David Sanchez ! Sorry for late Answer. We should probably figure out whether Claude is just clinging to old conversation context or if the Atlassian MCP tool is actually pulling stale data from Jira. As far as I know, there isn't a native "force refresh" or "bypass cache" command for the Rovo MCP…

Hello and welcome to the Community @Jacob Barr A 500 error usually means Trello is breaking on the backend, but since this is only happening on specific boards, it’s highly likely those boards are just too heavy for your current API call. Trello's database can easily time out if you're trying to pull a massive payload like…

@Леонид Super. Happy to hear Support solved that for you.🌞

@Santosh Kapse Then it could be a backend issue. I removed the accepted answer mark from my reply, since the issue is still not resolved. I’ve requested assistance on your behalf. After this much time, this is no longer normal behavior. An Atlassian Support Engineer should review the post and respond in this thread within…

Hello @Santosh Kapse Might just be a blip with the hosting. Failure are quite generic. Atlassian Status not showing actually any incident. Best, Arkadiusz

@benjamin_buchholt I would put it this way: the customer is king. If the customer wants something, we need to implement it. Our responsibility is to explain clearly when a solution is not ideal and point out the possible downsides. In the end, though, the decision is theirs.

@Daniel Hamngren That’s good to know, as I haven’t seen anything official about that yet, so thanks for letting us know. 🤗

@kimmercy Here are also some references that can explain this a bit better. Repository size remains the same after deleting large files and running garbage collection (GC) on the remote | Bitbucket Cloud | Atlassian Support

Hello @kimmercy That 1 GB limit applies to your entire workspace overall, not just a single repository. If you've been deleting large files but the storage tracker isn't following, it's usually because those files are still living in your history. Can you please check this further on your side? If you are not able to move…

Hello @Daniela Hal This could be related to the recent Trello incident. I’ve requested assistance for you, so an Atlassian Support Engineer should review the post and respond in this thread within 2 business days. Trello Status

Hello and welcome to the Community @benjamin_buchholt Assets doesn't really work like a standard database, so it's only ever going to show the main Location label on the Device screen instead of pulling through extra fields like latitude and longitude. Your can denormalize the data a bit. Just add "Location Latitude" and…

@Daniel Hamngren Still no problem on my end, so this is probably a backend issue on your side. It needs to be checked by Atlassian on the backend. I flagged this post for you. Creating an API token or setting up OAuth should normally be straightforward, so if it still does not work, Atlassian will need to investigate it…

Hello @Joe Have you tried another browser ? Try opening Jira in an incognito window with your extensions turned off to see if it stops. Also, check if your browser has "sleeping tabs" or a memory saver enabled, sometimes those force the page to reload weirdly right when you switch back to the tab. For the login code issue…