Arkadiusz Wroblewski Community Champion

@Ryan Ovrevik Still nothing to thanks. We can just get attention here, but Atlassian doing hardest and great Job. We just judge where we can help or escalate. I'm crossing my fingers for you 🤗 Best, Arkadiusz 🤠 ☀️ 

Hello @Sathish Kumar @Pablo V_ is right, JQL doesn't actually let you filter by comment author or date.😔 You can get close using updatedBy(), but that catches any update to the ticket, not just comments🤔. If you need it to be exact, your options are pulling the data via the REST API, using an automation rule to stamp a…

Hello @Phil Marozzi Thanks for clarifying. Since you're on Premium, this is fully native. That missing "Alert created" trigger usually just means you're in standard project automation instead of the actual Operations automation area. Make sure to look under your Team's Operations tab or Global Automation. You will also…

Hello and welcome to the Community @Annie K This looks like a warning from Trello's email-to-card feature because a forwarded message is too large or complex, which is why changing your notification settings won't stop it. Try trimming down long conversation threads or heavy signature blocks before forwarding. If that…

@Cristina Vasla Yay 😊. That's great. If you find time to share, could you also tell us what the solution was if other community members had the same problem? And don't forget to accept @Trudy P Claspill answer later if it helped you, as she provided the most detailed assistance Arkadiusz 🤠

@Cristina Vasla @Trudy P Claspill Talready gave you some great advice here. Her company if I'm not wrong specializes in migrations, so her insights are definitely a huge help and will guide you. I'm short on time today to write a deeply complex breakdown, but Trudy covered the essentials beautifully anyway. The most…

@Marc -Devoteam- Yes I checked that lately myself as I pretty never using Question form here. @Trudy P Claspill Trudy pointed me 2, or 3 times on that, I think I won't forget that anymore 😅

Hello @rajat1293 I flagged your post for Atlassian. A support engineer should respond within 2 business days. Best, Arkadiusz.🤠

Hello @Esther Wat @Trudy P Claspill already provided here Answer in similiar case. Solved: Unable to add Confluence application Best, Arkadiusz 🤠

Hello @siddhesh B Lad @Germán Morales is right about checking the Create screen. For any kind of Imports thats from where Field Configuration often comes from. If the field is already on there but still missing, use Jira’s "Find your field" tool. Open a manual creation window, click the three dots at the top right, and…

@Cristina Vasla Then it is fairly simple: the user performing the action needs the required access and, depending on the project type, agent permissions for the specific project. There is also a difference between “I cannot move tickets” and “I cannot see anything”. The golden rule for cross-project actions is: you need…

@Cristina Vasla Move work items and Create work items project permissions and for Bulk move, Bulk Actions Permission. I do not want to sound ignorant, but for things like moving tickets from one project to another, it is usually best to work together with your Jira admin. This almost always involves project configuration,…

Hello and welcome to the Community @Paris Stagkopoulos Sorry for late Answer. Have you tried https://bitbucket.org/account/workspaces/deactivated ? Best, Arkadiusz🤠

Hello @David Helfrich Two things are tripping you up here: your AQL targets and your schema design. First, your reference AQL must look at attributes on the Field object itself, not the destination attribute name. The "duplicates" error just means your lookup criteria isn't unique enough. If your JSON has unique IDs,…

Hello and welcome to the Community @Phil Marozzi Hello @Phil Marozzi You can resolve this by creating a JSM Operations automation flow (Operations - Automation - Create flow). Set the trigger to Alert created, add a condition where the source matches your phone integration, and select the Create incident action. Since your…

Hello @Brent Lee "All logged-in users" setting is only part of the puzzle. Check the global toggle under Confluence admin - Settings - Security - JSM access and make sure "Use Confluence" is enabled. Without this, unlicensed JSM users won't have KB access. Next, double-check under Space settings - Channels & self-service -…

@Lucas Winne @RBB213 I flagged this post for Atlassian. There is too much guessing involved with this kind of issue, and only Atlassian can check it properly from their side. They should be able to provide you with more specific answers. Best, Arkadiusz 🤠

Hello and Welcome to the Community @Penny Waterson That globe icon is part of the interactive Gliffy viewer. A Confluence admin can remove it by going to Confluence administration - Apps - Gliffy Configuration and disabling the HTML5 viewer setting. This renders diagrams as static PNGs, which removes the icon but also…

Hello and Welcome to the Community @Cristina Vasla Using the native Move function is much better than CSV export/import because it preserves the issue history. Go to More actions (...) > Move on the issue, select your JSM project, and follow the wizard to map your fields and statuses. If you have many issues, you can use…

Hi @Ryan Ovrevik I've requested assistance for you. An Atlassian support engineer will be reaching out to you within the next two business days. As community members, we don't have direct access to your internal setup. Wishing you the best! Best, Arkadiusz 🤠 ☀️ 

Hello @Nikhil Kejriwal I requested Assistance for you. Atlassian will be the best to provide you some answers. Best, Arkadiusz. 🤠

@김기범 Super. That's most important. I don't wanna escalate that directly to @Samuil Enchev He and other people from Atlassian doing great job and have a lot of work. Have a great Thursday Best, Arkadiusz 🤠 ☀️ 

@Leo LI Can you escalate that internally to your Admin? Best, Arkadiusz 🤠 ☀️ 

Hello @Brent Lee Is the affected user trying to open the KB article from the JSM portal/help center, or directly from the Confluence space/page URL? Best, Arkadiusz 🤠 ☀️ 

Hello @Lucas Winne Those numbers are Trello's list card counts, which usually appear when a filter is active. Try pressing x, f (to clear), or q on your keyboard to remove any persistent filters that might be sticking around. If that doesn't work, test the board in an incognito window to rule out interference from browser…

Hello @Brandon Ngwenya The Community cannot reactivate accounts. Since this is a work email, ask your company's Atlassian Admin to check your status under admin.atlassian.com → Directory → Managed accounts (or via your IT team if you use SCIM/SSO). If they can't reactivate it, Atlassian Support must check the backend. I've…

@johnrpeterson I flagged this Post for escalation to Atlassian for you. If this relates to an academic plan, I'd like to see if they can help. Best, Arkadiusz 🤠 ☀️ 

@Marcos Super. Great it worked. Have a great day ☀️ 😊 Arkadiusz 

Hello @Diallo Which specific SAP system (such as S/4HANA, ECC, or Cloud ALM) are you looking to connect with Jira? It would also help to know exactly what data you need to sync, such as incidents, change requests, or orders. Best, Arkadiusz 🤠☀️

Hello @Davide Faiella I reviewed the history of this question. Please contact the person responsible for access to this specific Confluence site, for example site admin, space admin, or internal Confluence owner. As community members, we do not have access to your company’s Confluence site or permission configuration.…